Netherlands, TILBURG
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Team Leader Customer Service - Dutch & English
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Job Specs
Category
Customer Service/Helpdesk
Region
Netherlands: Tilburg
Salary
Depends on experience
Languages
English (Fluent)Dutch (Fluent)
Hiring type
Company hire
Duration
To be confirmed
Start date
ASAP
Job ref.
26-0306
Contact
Ivan
+31 (0)70 311 7822
ivan@bluelynx.com
Description
Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
They are currently expanding and are looking for a Team Leader Customer Service to join their team in Tilburg.
As a Team Leader, you will coach, guide, and motivate the company's customer advisors, and monitor operational results while creating and maintaining a positive atmosphere within the department.
Job Profile for Team Leader Customer Service
Responsibilities will include, but not be limited to: - Optimise the use of the knowledge and skills of the customer service employees - Achieve the agreed targets on KPIs - Ensure that every customer contact is handled perfectly - Manage employee absenteeism and turnover - Monitor and adjust the quantitative performance of individual employees if necessary - Conduct one-on-one meetings, onboarding, performance reviews, and appraisal interviews (and following up on resulting actions and agreements)
Candidate Profile for Team Leader Customer Service - Must be fluent in Dutch and Engli...
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