Post a aimsiú
Aimsigh an post ceart duitse as na mílte deiseanna atá ar fáil ar fud na hEorpa. Is é EURES - an Tairseach Eorpach um Shoghluaisteacht ó Phost go Chéile - a chuireann na torthaí cuardaigh ar fáil.
Votre mission
En tant que Support Administratif Property Management, vous assurez un support commercial et administratif efficace aux activités de gestion immobilière, en étant le premier point de contact pour les locataires et les candidats locataires. L'objectif est de garantir une expérience de service et de support aux locataires et futurs locataires. Vous travaillerez en étroite collaboration avec le commercial en charge de la mise en location ainsi qu'avec les équipes de Property Management et de gestion technique.
Vos responsabilités
🏠 Support à la gestion commerciale (mise en location)
- Rédaction des annonces et retouches des photos ;
- Première prise de contact avec les candidats locataires (réponse aux demandes de location) ;
- Réalisation d'un premier screening des candidatures (analyse des profils) ;
- Planification et coordination des visites dans l'agenda du commercial en charge de la location ;
- Envoi et suivi des dossiers de candidature (complétude des dossiers) ;
- Préparation et coordination de la signature des baux, et rédaction des contrats / avenants, en collaboration avec le commercial ;
- Suivi des garanties locatives et enregistrement des baux ;
- Encodage et mise à jour des données dans nos outils (YouRent / Odoo) ;
- Suivi des renouvellements de bail et reporting au département de commercialisation.
📞 Support à la gestion quotidienne des biens
- Assistance téléphonique et de première ligne (e-mails, tickets et demandes via la plateforme de gestion) face aux problèmes rencontrés par les locataires ;
- Premier point de contact pour les demandes administratives ou techniques avant la transmission vers l'équipe concernée ;
- Collaboration avec l'équipe Property Management sur le suivi des problèmes survenant dans les immeubles.
🗂¿ Gestion documentaire & support administratif
- Mise à jour des bases de données locatives (documents légaux, contrats, certificats...) ;
- Classement et archivage numérique pour un bon maintien de la base de données ;
- Préparation de rapports en support à l'équipe et au Head of Property Management ;
- Suivi administratif du processus de vente (organisation des informations, support aux échanges internes) ;
- Envoi de courriers types (aux locataires, fournisseurs, etc.), vérification ONSS/TVA fournisseurs, gestion des bons de commande ;
- Suivi des enquêtes de satisfaction des locataires.
🧾 Support à la gestion des services
- Mise à jour des plateformes internes et externes pour suivre les locataires utilisant les services partenaires et pour garantir une facturation correcte ;
- Point de contact avec les prestataires de services pour toute question, suivi ou résolution de problème.
🔄 Back-up d'équipe
- Soutien ponctuel aux collègues en cas d'absence (commercial, property manager, permanence...) afin d'offrir la meilleure expérience à nos locataires et candidats locataires.
Votre profil
¿ Expérience & formation
- Formation ou expérience en administration, immobilier ou équivalent ;
- Une première expérience en service client ou support administratif est un atout.
💼 Compétences professionnelles et techniques
- Excellente organisation, rigueur, gestion des priorités, sens du détail ;
- Solides compétences en communication écrite et orale ;
- Bonne maîtrise des outils bureautiques (Word, Excel, PowerPoint) et idéalement de gestion immobilière.
🤝 Compétences interpersonnelles
- Proactivité, esprit d'équipe ;
- Envie d'apprendre, polyvalence et ouverture - mindset PME.
- Sens du service client et capacité à gérer des situations délicates avec diplomatie.
🌍 Langues
- Néerlandais - Maitrise écrite et orale ;
- Français - Maitrise écrite et orale ;
- Anglais - Bonne connaissance écrite et orale.
Rémunération & avantages
Chez Vicinity, la rémunération est définie dans le cadre d'une politique salariale transparente, équitable et alignée avec le marché. Elle prend en compte plusieurs critères, notamment l'expérience pertinente, le niveau de responsabilité, l'autonomie et la contribution au sein de la fonction.
En complément du salaire brut, les avantages suivants peuvent être proposés pour cette fonction :
- Ordinateur portable ;
- Téléphone et abonnement téléphonique professionnel ;
- Chèques-repas ;
- Assurances ;
- Écochèques ;
- Remboursement des frais de transport ;
- Autres avantages complémentaires liés à la fonction.
ZWE is looking for a highly motivated and committed Network Development Officer to support the growth and strengthening of the ZWE network.
Network development
- Contribute to the development and implementation of our network development and movement building strategy;
- Coordinate and update the internal communications and coordination tools with members (e.g. monthly member newsletter, communications tools with members, contact database);
- Support the organisation of the annual members' meeting, including member engagement, agenda setting, and project coordination;
- Support the management of new membership applications, onboarding and recruitment of new members;
- Advise the ZWE team on effective member engagement across different areas of work, including policy and campaigns;
- Support other membership administration, including financial contributions from members.
Movement building
- Contribute to the development of tools and capacity building sessions on movement building, resilience and mobilising strategies;
- Support the development and strengthening of national alliances within the ZWE network, including coordinating with the alliances and capturing learning to feed into our Blueprint for Movement Building manual;
- Support the development and launch of a virtual `Movement Building Forum' focused on shared learning, peer support and stories of movement building with groups from different sectors and regions of the world.
Impact monitoring and storytelling
- Set up systems and support the collection of data and stories that showcase the collective value and impact of our work (for network development and local implementation focus areas);
- Support the Implementation Team, through its project work with members and partners to improve how it collects data and uses it to tell stories and impact of the work done by the ZWE network;
- Help ensure information about members is shared and captured effectively to increase collaborations and connections across the network;
- Work with the ZWE communications team and members to effectively amplify our members' work and find creative ways to showcase the impact on the ground.
Capacity development
- Work with different teams at ZWE and partners to structure our capacity development offer based on members' needs and team assessments;
- Support the development and sharing of network expertise, including in relation to our implementation projects, ensuring learnings and knowledge are shared widely, and helping to organise and facilitate online sessions to maximise these learning spaces;
- Research, identify and share relevant fundraising opportunities on capacity development for ZWE members and the team;
- Coordinate with members and the team to host and organise peer learning and skills sharing spaces;
- Organise internal ZWE resources and information to enable learning and actions for members, including developing tools to enable these efforts.
ABOUT YOU
You are a motivated individual with a passion for working with multiple groups across borders with the purpose of making Europe zero waste. You are an intuitive, empathetic and caring person who is able to build connections with diverse groups and maintain trusting relationships with them. You are very organised, process-oriented, with good project management skills and capable of running different tasks simultaneously. You have experience in network development and event management, with a particular appetite for relationships and coalition building. You have an interest and understanding of impact monitoring, and developing the knowledge and skills of a diverse group of people. You excel at personal relations, enjoy teamwork, and like working in an international environment with colleagues and members across Europe and the globe.
REQUIRED SKILLS AND COMPETENCIES
Essential
- A genuine interest in and passion for Zero Waste Europe's mission, values, and areas of focus and generally for social and environmental justice.
- Experience of working in member engagement, movement building, community engagement, governance management or related field.
- Experience of working with diverse coalitions and groups towards shared, collective goals and delivering greater impact through partnerships.
- Excellent organisational and project management skills, with experience in organising events.
- Knowledge or experience in facilitating meetings and spaces with a participatory approach.
- Knowledge or experience in impact monitoring, with a mixture of qualitative and quantitative data management.
- Excellent interpersonal skills, with the ability to work with people from different backgrounds in a way that facilitates an intersectional approach.
- Comfort working in a multicultural environment, with flexibility to collaborate across different time zones when needed.
- Appetite for working in a collaborative European and international environment.
- Excellent written and spoken English skills.
Desirable
- Relevant university degree or equivalent experience.
- Other languages, apart from English, are a plus.
- Experience in delivering or supporting communications and storytelling activities with a wide range of actors.
- Knowledge or experience of hosting and coordinating training and capacity building activities, and creating participatory and interactive educational tools.
- A broad understanding of local implementation of zero waste strategies and of EU and international environmental policies.
- Proficiency with Google Workspace, Slack, Zoho, Canva, and similar collaboration tools.
Location, compensation and work environment
We offer a competitive remuneration package in line with Brussels NGO standards (3,291 euros to 3,495 euros gross salary per month for a 100% FTE), depending on experience and internal salary grid placement, plus bene¿ts, including:
- Lunch vouchers (€10/day); 13th month (year-end bonus - if applicable);
- Double holiday pay (Belgian standard);
- Legal Holidays as per Belgian standards, plus 3 extra-legal holidays (6 for a full year);
- Hospitalisation, ambulatory and Dental Insurance (DKV);
- Travel insurance; home working and other allowances (€200 net/month);
- Reimbursement of public transport costs for local commuting (max €56.00 net/month) upon show of receipts; and full reimbursement of train transportation commuting costs within Belgium; and bike allowance for commuting by bicycle.
- Flexible working hours/times and hybrid work format between home and our Brussels of¿ce.
- An exciting opportunity to work with a dynamic, friendly, expert team
Candidates must have the right to work in Belgium - please note that ZWE is not able to provide working permit sponsorships. Candidates must live in Belgium or be willing to relocate by the start date.