As a Customer Service Officer (French-Dutch-English, Night Shifts), you are the first point of contact for customers experiencing vehicle breakdowns. You’ll work within a small, supportive team to ensure that stranded vehicles or trucks get back on the road quickly. You’ll communicate by phone and email with customers, partners, and technical service providers. Your dedication and attention to detail help resolve a wide range of customer questions and issues, contributing to seamless service delivery.

On a typical day, you’ll handle incoming calls and emails, gather and verify information for accuracy and completeness, and provide technical support where possible. You’ll keep customers and stakeholders updated, monitor agreements, and ensure all contract-related matters are handled within agreed deadlines. You’ll work night shifts from Thursday to Saturday (8:00 am to 8:00 pm), which allows for variety in your schedule and challenges your multitasking skills.

Are you a strong communicator, resilient under pressure, and customer-focused? Do you want to join a multicultural team where learning and growth are central? Apply today and discover how you can make a real impact for people in need.

• Fluent in Dutch, French, and English; any additional language is a plus
• Degree in higher secondary education, associate degree, or (professional/academic) bachelor
• Strong communication skills over phone and email
• Proficient with Microsoft Office (Word, Excel, Outlook, etc.)
• Accurate, resilient under stress, and able to multitask
• Technical knowledge (automotive, tires, etc.) is a plus, but not required
• Customer- and results-oriented
• No specific experience necessary; motivation and eagerness to learn are essential

• Office management: visitors' reception, expense reports, mail handling, management of the office supplies, management of the meeting rooms, organization of meetings and trade shows, invoices...
• Sales & Customer service support: 
• General customer service support during peak season 
• Take off work from customer service representatives to allow them to take care of most of the order management of regular and recurring unit orders
• Assist the sales team with any support work such as: calling customers monthly to check their needs with them for the rolling forecast, proactively following up in writing on smaller quotes (during peak season from March to July)
• Marketing support during trade shows
• Organize sales trips/shows for Area Managers (logistics and visit appointments, hotels, flights, car rentals)
• Follow up with Area Managers to make sure action item deadlines are observed
• Handle market surveys by phone and analyze the answers and report the conclusion and /or recommendations
• Communicate with sales team about validated prospects and their needs
• Support the sales team with collection calls

• You have 2-3 years experience in a similar roleYou can communicate easily in French, English and Dutch, oral and written. Any additional European language is a plus
• You have a very good knowledge of Outlook, Word and Excel
• You are customer oriented
• You have administrative, record-keeping, and clerical skills;
• You can work in a fast and demanding environment in a multitasking mode
• You have strong interpersonal skills;
• You can manage priorities and you have an eye for details
• You are a problem-solver 
• You are organized and rigorous

 

- Als een echte netwerker begeef jij je bij jouw klanten en laat jij hen proactief kennismaken met jouw kandidaten.

- Je geeft advies over de arbeidsmarkt aan zowel bestaande als aan nieuwe klanten.

- Om succesvol te zijn in deze functie, bouw je een vertrouwensrelatie op met jouw kandidaten en zorg jij voor een optimale "candidate experience".

- Door jouw doenersmentaliteit en ondernemerschap volg jij jouw cijfers van het kantoor nauwgezet op en past hieromtrent jouw aanpak en acties aan.

- Je werkt zelfsturend en hebt een ondernemende mindset.

- Je hebt een sterke 'commerciële drive' dit gaat verder dan louter zakelijk inzicht; het omvat de passie en vastberadenheid om kansen te identificeren, te benutten en bedrijfsdoelen te bereiken.

- Voor jouw klanten heb jij als HR consultant een adviserende rol, denk je mee en stel je oplossingen voor.

- Via klantenbezoeken of virtuele calls motiveer je zelf klanten/prospects om met Randstad samen te werken. - Deze functie wordt op bachelor-en master denkniveau uitgeoefend. Geen diploma? Dan verwachten we wel een eerste ervaring in HR, sales, customer service. In dat geval lezen we ook graag jouw onderbouwde motivatie voor de functie. Net zoals je bij onze klanten en kandidaten zal doen: make it a pitch!

- Voor ons gaat het vooral om wie je bent. Zo weet je makkelijk contact te leggen met mensen. Je vrienden en kennissen loven je er zelfs om. Het maakt van jou een sterke netwerker en ook gewoon fun om met jou samen te werken.

- Als jij zorgt voor de ‘goesting’, dan zorgen wij er met onze opleidingen mee voor dat jij een expert wordt.

- Je bent een creatief, commercieel en resultaatgericht doener.

- Je beschikt over een rijbewijs.

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Fastned logo Senior Project Development Manager - Hybrid - - Amsterdam , Noord-Holland , Netherlands - Network Development Job details Application Job description Join Fastned at the forefront of Europe's electric vehicle and charging infrastructure revolution! We are building a network of 1,000 fast-charging stations across Europe, and we are looking for a Senior Project Development Manager to help us get there.Together with 400+ colleagues from over 40 nationalities, spread across 10 countries, we drive change in the energy transition. What sets us apart is our focus on reliability, sustainability and clean energy. We have been awarded "Best Charging Network" in the UK, France, Switzerland and the Netherlands, further establishing Fastned as a leading player in the field. This is your opportunity to make a lasting impact! We stand out from other charge point operators with our high-power charging, drive-through model, and commitment to super-reliable infrastructure. Our stations provide fast, seamless charging experiences, allowing drivers to charge their EVs in minutes, not hours. As a leading provider of ultra-fast charging, we're focused on delivering exceptional service and innovation to accelerate the transition to electric mobility - and it all starts with securing the best locations. Role To hit the goal of 1000 stations, we will need to successfully win sites and tenders across Europe. The Projects & Excellence team of Fastned's Network Development is responsible for delivering our growth efficiently and effectively. As a Senior Project Development Manager, you will lead complex, cross-functional projects that support Fastned's site expansion and network development across Europe. You will translate strategic objectives, market insights and operational learnings into clear project plans, milestones and deliverables, and coordinate their execution across relevant teams and countries. Additionally, you will identify o...

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