AbbVie Deutschland GmbH & Co. KG
Germany, Wiesbaden
About AbbVie AbbVie's mission is to discover and deliver innovative
medicines and solutions that solve serious health issues today and
address the medical challenges of tomorrow. We strive to have a
remarkable impact on people's lives across several key therapeutic
areas including immunology, oncology and neuroscience - and products
and services in our Allergan Aesthetics portfolio. Job Description Are
you a strategic leader who enjoys building capability, driving change,
and creating business impact? We are looking for a Customer Excellence
Director (all genders) to lead our affiliate-wide Customer Excellence
agenda and help shape the future of commercial performance, customer
experience, and operational effectiveness. This is a high-impact
leadership role for an experienced, strategic, and collaborative
leader who can connect data, digital enablement, transformation, and
people development to deliver measurable business results. You will
help bring together strategy, data, digital, and commercial execution
to make a meaningful difference for our affiliate and the patients we
serve. This is a role with real scope to influence performance, shape
transformation, and develop the next generation of leaders. About the
role You will act as a strategic partner to the General Manager and
the Affiliate Management Team . As Customer Excellence Director, you
will lead five integrated pillars: Meeting & Event Management and
Support Learning & Transformation Customer Engagement Winning with
Data Business Intelligence In this role, you will focus on: Commercial
performance and business planning Partner with the General Manager and
Affiliate Management Team to turn priorities into action Lead
affiliate business planning and performance management across Plan,
LRP, S&OP, brand planning, KPI frameworks, and incentive models Ensure
alignment between strategy, execution, and commercial results
Transformation and cross-functional impact Lead the five Customer
Excellence pillars with clear priorities and measurable impact Drive
transformation across Commercial, Medical, Market Access, and Business
Technology Services Adapt the International Customer Excellence
operating model for Germany Work closely with brand and field teams to
improve execution and turn insights into action Customer excellence
and digital enablement Drive adoption of CRM, SFE, dashboards, and
digital engagement tools Support advanced analytics, market insights,
and AI-enabled decision-making Bring external perspectives and
customer insights into leadership discussions Build AI literacy and
adoption across the affiliate Develop a high-performing Customer
Excellence team and talent pipeline Role model AbbVie Ways We Work and
ensure strong governance, compliance, and execution discipline
Qualifications What we are looking for: Master’s degree or
equivalent in business, economics, healthcare, or a related field
Leadership experience in one or more of the following: Customer
Excellence Business Transformation Sales Marketing Senior commercial
leadership roles Strong analytical skills and the ability to turn data
into practical insights and action Strong knowledge of: CRM SFE AI
Analytics platforms Omnichannel capabilities Experience leading
cross-functional transformation in a matrix organization Ability to
influence and partner effectively with senior stakeholders Strong
people leadership skills and a track record of building
high-performing teams Enterprise mindset, curiosity, agility, and
strong business partnership skills Fluency in English; German strongly
preferred Additional Information What we offer you: with a diverse
work environment where you can have a real impact with an open
corporate culture with an attractive salary with an intensive
onboarding process with a mentor at your side with flexible work
models for a healthy work-life balance with a corporate health
management that offers comprehensive health and exercise programs with
company social benefits with a wide range of career opportunities in
an international organization with top-tier, attractive development
opportunities with a strong international network AbbVie is an equal
opportunity employer and is committed to operating with integrity,
driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled. Contact For more
information about AbbVie, please visit us at www.abbvie.com. US &
Puerto Rico only – to learn more, visit
https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click
here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html AbbVie
Deutschland GmbH & Co. KG Mainzer Straße 81 | 65205 Wiesbaden |
Deutschland https://www.abbvie.com/
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