Business Implementation Manager | AIFs & Corporate
Department: Business Implementation
Responsibilities
As a Business Implementation Manager you will:
• Be responsible for the coordination and preparation of fee proposals, including taking the lead in RFP preparations, for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure.
• Coordinate between various internal and external stakeholders to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
o AML/ KYC analysis, and driving our internal compliance approval process;
o Bank account opening coordination;
o Preparation, and coordinating the review, of service agreements as well as Operating Memorandum;
o Attend weekly calls with clients, as well as other key stakeholders;
o Coordinating the review of legal documents for the structure setup;
o Actively manage the communication between the client and all stakeholders; and
o Track and perform all Luxembourg regulatory filings during the onboarding phase.
• Overseeing the daily work, coaching of team members and management of the team.
• Contribute to seeking ways to improve collaboration with stakeholders, as well as to improve team processes, in close collaboration with Head of the team.
• Act as a first point of escalation for other internal IQ-EQ stakeholders in case of inefficiencies or blocking points within the internal collaboration, aiming to assure a one-stop solution for clients in the onboarding phase.
• Assist to handle, escalate and resolve client complaints.
Requirements
What you will bring to the team:
• Strong legal and business acumen;
• Relevant experience in alternative investment fund industry is a strong asset, or related Luxembourg corporate experience;
• Excellent knowledge of MS Office tools;
• Problem solving, collaborative, client- and team-oriented approach;
• Structured and well organised with strong skills in coordination to get buy-in from others;
• Good inter-personal skills and a strong command of English (any other language would be an asset);
• Experience with working in a global company (including remote teams) and/ or with teams with multi-cultural backgrounds, and
• University Degree in Law or a related degree/ experience.
Business Implementation Senior Officer / AIFs & Corporate (m/f)
IQ EQ (Luxembourg) S.A.
Luxembourg, LUXEMBOURG
Business Implementation Senior Officer | AIFs & Corporate
Department: Business Implementation
Responsibilities
As a Business Implementation Senior Officer you will:
• Be responsible for the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures.
Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties: AML/ KYC analysis, and driving our internal compliance approval process;
Bank account opening coordination;
Preparation, and coordinating the review, of service agreements and Operating Memorandums;
Attend weekly calls with clients, as well as other key stakeholders;
Coordinating the review of legal documents for the structure setup;
Actively manage the communication between the client and all stakeholders; and
Track and perform all Luxembourg regulatory filings during the onboarding phase.
Assist with overseeing the daily work and coaching of junior team members.
Contribute to seeking ways to improve collaboration with stakeholders, as well as to improve team processes, in close collaboration with line manager and Head of the team.
Requirements
What you will bring to the team:
• Strong legal and business acumen;
• Relevant experience in alternative investment fund industry is a strong asset, or related Luxembourg corporate experience;
• Excellent knowledge of MS Office tools;
• Problem solving, collaborative, client- and team-oriented approach;
• Structured and well organised with skills in coordination to get buy-in from others;
• Good inter-personal skills and a strong command of English (any other language would be an asset); and • University Degree in Law or a related degree/ experience.
AIFM Risk Management, Manager
Department: Funds
Company Description
ABOUT IQ-EQ
We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We're driven by our Group purpose, to power people and possibilities.
Job Description
As a Risk Manager, you will play a pivotal role in overseeing and enhancing the risk management framework for alternative investment funds managed by the AIFM. You will support the Head of Risk Management in leading the risk management team, ensuring robust risk governance, and acting as a key point of contact for senior management, clients, and governing bodies on risk management matters. You will be responsible for the effective identification, assessment, monitoring, and reporting of all material risks, ensuring compliance with regulatory requirements and alignment with the firm's risk appetite.
You will:
• Serve as the back-up for the Head of Risk Management, taking over key responsibilities when needed and ensuring continuity of leadership.
• Support the Head of Risk Management in daily team management, including coordination, task allocation, and staff development.
• Support the implementation, maintenance, and regular update of the Risk Management Procedure (RMP), policies, procedures, registers, and framework.
• Assist in identifying applicable risk types, proposing measurement methodologies and limits.
• Support the development, monitoring, and updating of risk profiles for all AIFs under management, ensuring alignment with investment strategies and regulatory standards.
• Assist the team in performing pre-trade investment compliance controls.
• Monitor and regularly review the adequacy of risk indicators.
• Prepare and review quarterly risk management reports for the AIFs. Report material risk issues, breaches, and emerging risks to senior management, risk committees, and governing bodies, and ensure appropriate remediation actions are taken.
• Collaborate with the onboarding team to assess risks of new products and projects, ensuring business growth aligns with the firm's risk appetite.
• Contribute to the preparation of annual CSSF Risk Management reports and Annex IV (AIFMD) reporting.
• Advise internal and external stakeholders on complex risk management matters and regulatory developments affecting Luxembourg investment funds.
• Lead the analysis of new regulations and assess their impact on risk management activities for both funds and the company.
What we offer
• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
Qualifications
• Master's degree in Finance, Economics, or a related field.
• 7+ years of experience in risk management within the asset management or fund industry
• Strong knowledge of Luxembourg AIFM regulatory environment, including SFDR, and alternative investment strategies.
• Fluency in English; additional languages are an asset.
• In-depth knowledge of Annex IV Reporting is highly desirable.
• Advanced IT skills (e.g., VBA, SQL, Python) are a plus.
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to oury people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, acrosfyts 25 countries - to each achieve their potential.
Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.
Fund Corporate Officer
Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
Drawing on your existing experience in Corporate, Company or Fiscal law you will be responsible for coordinating the day to day administrative and legal formalities for our varied and complex client portfolios. This will include regulated and unregulated real estate and corporate entities including funds, trusts and companies.
• You'll be highly organized, pay close attention to detail and know your subject matter as you will be dealing with queries relating to account opening, acquisitions, board resolutions, official publication and filing, notarial and private deeds, incorporation and liquidations.
• You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements.
• Compliance and regulations has never been more complex; you'll need to ensure we comply and meet our KYC obligations by preparing, monitoring and maintaining robust client files, safeguarding from potential risks.
• You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation.
• We are never complacent and always encourage our people to look for ways to improve our business; here everyone's opinion counts and we will value your contribution.
• Your long-term career goals are important to us too. We want to make sure we're providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.
Qualifications
• Master or Bachelors degree
• 2-4 years in Corporate, Company or Fiscal law
• Previous experience as Corporate Officer ideally, relevant experience of minimum 1-2 years in a similar environment
• Knowledge of MS Office and familiarity with relevant computer software (e.g. SAP)
• Experienced in handling: acquisition of participation's, board resolutions, incorporation and liquidation of a company, proxies, advanced knowledge of annual reporting law.
• Knowledge of Luxembourg company law is an asset (including financial vehicles, SOPARFI,SICAR,SIF,RAIF)
• Fluent in English and an additional language would be considered an asset
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Assistant Manager – Fund Accounting
Department: Fund Administration
Role Overview
Within the Fund Administration department, the Assistant Manager is responsible for overseeing a portfolio of complex and high‑profile fund structures, ensuring high‑quality service delivery, regulatory compliance, and timely reporting.
The role combines technical expertise, team leadership, and client ownership. The Assistant Manager acts as a key escalation point for both clients and internal teams and supports the Manager in driving operational excellence, risk management, and process improvement.
Tasks
Client & Delivery Ownership
• Act as the primary point of contact for a portfolio of sophisticated clients (Private Equity, Private Debt, Evergreen structures, Hybrid structures, Open-ended structures).
• Assume end‑to‑end responsibility for service delivery, ensuring compliance with SLAs, fund documentation, and regulatory requirements.
• Manage client expectations proactively and handle escalations independently before involving the Manager where required.
Build and maintain trusted, long‑term client relationships, participating in client meetings, onboarding calls, and post‑audit reviews.
Onboarding
During client onboarding, the Assistant Manager undertakes several crucial tasks to ensure a smooth transition and establish a productive relationship with the new client. Hereunder are some key responsibilities:
• Lead or actively support client onboardings, restructurings, migrations, and system set‑ups.
• Validate fund structures, valuation methodologies, fee models, and reporting frameworks in line with legal documents.
• Coordinate across internal teams (FA, TA, back office, Corporate, AIFM, Risk & Compliance, IT etc) to ensure seamless implementation.
• Review and sign‑off data migration and initial NAVs.
NAV Oversight & Technical Review
During Net Asset Value (NAV) oversight, the Assistant Manager play a critical role in ensuring accuracy, compliance, and smooth operations. Hereunder are some key responsibilities:
• Assume overall accountability for the NAV oversight framework across the assigned client portfolio, ensuring accuracy, consistency, timeliness, and compliance with fund documentation, accounting standards, and regulatory requirements.
• Oversee the end‑to‑end NAV production cycle, including capital activity, income recognition, valuation inputs, investor allocations, and fee calculations.
• Perform in‑depth technical reviews and approvals of complex NAVs, including:
o Private equity, private debt, evergreen funds, and multi‑compartment structures
o Complex instruments (loans, profit‑participating notes, derivatives, look‑through investments)
o FX treatments, waterfalls, and performance fee mechanisms
• Act as a technical reference point on Lux GAAP, IFRS, consolidation and structure‑specific treatments.
• Ensure all NAV‑related deliverables meet agreed Service Level Agreements (SLAs) and internal quality standards.
• Maintain strong documentation standards, including working papers, reconciliation files, and management review evidence, to support both internal controls and external audit requirements.
• Support the preparation of financial statements inputs by ensuring consistency between NAVs, accounting records, and statutory reporting.
Risk Management, Controls & Audit
• Act as a key control owner for the assigned client portfolio, ensuring that fund accounting activities are performed in line with internal policies, ISAE requirements, regulatory obligations, and client documentation.
• Ensure that appropriate preventive and detective controls are in place, operating effectively, and evidenced.
• Review and challenge unusual transactions, valuation judgments, late data, or deviations from standard processes.
• Act as the primary escalation point for NAV issues, breaches, or errors, ensuring timely resolution, root‑cause analysis, and clear documentation.
• Act as the primary liaison for external auditors, managing audit queries and timelines.
• Support the Manager in maintaining a strong control culture across the team and client portfolio.
Team Leadership & People Management
• Provide day‑to‑day supervision of Senior Fund Accountants and Fund Accountants within the team.
• Allocate work effectively, taking into account complexity, risk and deadlines.
• Review deliverables prepared by the team and provide structured feedback.
• Support training, development, and performance management of team members.
• Promote a culture of accountability, ownership, collaboration, and quality.
• Escalate capacity, performance, or quality concerns to the Manager with proposed solutions.
Process Improvement & Operational Excellence
• Continuously assess existing fund accounting and reporting processes to identify inefficiencies, risks, and improvement opportunities.
• Actively contribute to system enhancements, automation, and standardisation.
• Support the Manager in implementing new operating models, tools, and best practices.
• Encourage a culture of continuous improvement and risk awareness
Required Experience / Qualifications
• Bachelor's degree in Accounting, Finance, or Economics
• ACCA (or equivalent) – qualified or advanced stage preferred
• Strong knowledge of Lux GAAP and IFRS (including consolidation)
• 8+ years of experience in fund administration, primarily for closed-ended funds, open-ended funds and evergreen/hybrid funds, with experience in various asset classes (private equity, private debt, listed loans)
• Prior experience reviewing NAVs and supervising team members is essential.
• Experience in capital hedging and portfolio management.
• Added value for candidates familiar with public loans managed through Allvue or WSO platforms.
• Languages: English fluent; French and/or German is an advantage.
• Additional advantage for candidates with experience using Paxus.
Skills/Behavior
In addition to demonstrating IQEQ's Group Values (Authentic, Bold, Collaborative), the Assistant Manager is expected to:
• Take ownership and accountability
• Demonstrate sound judgement and risk awareness
• Lead and develop others
• Communicate clearly with senior stakeholders
• Navigate complexity and ambiguity
• Balance client service with internal control discipline
• Plan, prioritise, and delegate effectively
• Continuously develop technical and leadership skills
AML/KYC SENIOR OFFICER
Department: Fund Admin – AML/KYC
Responsibilities (how we will measure success)
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors for AML/KYC onboarding process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Prepare relevant checklist in line with the investor profile and update database
• Keep your portfolio updated and provide regular feedback to your Line Manager
• Participation to client meetings.
• Support all other IQ-EQ departments, provide and share KYC/AML expertise during day to day business, (e.g. support with the onboarding of new clients taking in charge the KYC side)
• Responsible of a portfolio of investors for AML/KYC onboarding process;
• Making sure every file is duly monitored and that appropriate actions are taken
• Receive, investigate and answer emails/ queries from internal and external parties in a timely manner.
• Prepare relevant checklist in line with the investor profile and category
• Participation to clients meetings.
Tasks (what does the role do on a day-to-day basis)
• Analysis of the KYC files with the screening and updating database
• AML/KYC preparation, analysis, set-up of the investors' file and identification of main issues
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Be the point of contact and provide support to Transfer Agent Team and Fund department in general
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Review KYC on investors during periodic review
• Identify the main risks in relation with the monitoring of existing clients. Escalate the risks to the Line Manager and Compliance
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Attendance to Board meeting when and if required
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Officer and Junior team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor files and regular follow-up with the team members on their project status
• Supervise tasks performed by other officers which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Taking part of a good governance model for IQ-EQ
• Support all other IQ-EQ departments, provide and share KYC/AML expertise during day to day business, (e.g. support with the onboarding of new clients taking in charge the KYC side, support provided based on different SLA)
• Receive, investigate and answer emails/ queries from internal and external parties in a timely manner.
• Be the point of contact for Transfer Agent Team and Fund department in general
• Emphasize and strengthened the 1st line of defence culture within IQ-EQ during day to day activities
• Effective and efficient communication of all AML and regulatory information to the TA team and other departments;
• Review KYC on investors when escalated to compliance or during periodic review
• Provide assistance and expertise to the TA Team whenever necessary (set-up of the investors' files with Transfer Agency checklist and procedures)
• During Client onboarding - review of the KYC files for new clients and identification of main issues
• During Lifecycle - review of the KYC files and identification of main issues
• Attendance to the Acceptance Committee
• Organise follow-up Meeting with different stakeholders (CDs, Delivery) in order to improve the quality of the follow-up and reduce the number of non-Compliant files
• Identify the main risks in relation with the monitoring of existing clients. Escalate the risks to the Line manager
• Providing advice to the Management and to the staff on compliance/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc...
• Analysis of the KYC files with the screening and filing / input in the system
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP requests, REP requests …)
• Answering to regulatory requests including the completion of the annual AML questionnaire;
• Perform Name Screening at 2nd level of Control within the Compliance department
• Perform File review as 2nd line of defence and supervise the reviews done by Junior Compliance Staff
• Participate to the internal Compliance Meeting in order to share experiences and information/projects within the department
• Provide support and share experience and knowledge within the Compliance Department and particularly the Junior Compliance Staff
• Supervise the Compliance tasks performed by the Junior Compliance staff which are related to Funds Clients (non-material Business events, any other tasks).
• Taking part of the preparation of the AML risk assessment
• Participation to the various Audit missions. Provide supportive documents for internal and external AML audits;
• Ensure the review of SDD is done on yearly basis
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to Compliance AML matters and fund industry
• Taking part of a good governance model for IQ-EQ
Key competencies for position and level (see Group Competency model)
• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Multi-task
• Good communication
Requirements
• Bachelor/master's degree in economics or Finance
• 3-5 year of experiences in AML/KYC or Compliance is a great asset
• Fluent in English, any other language will be considered as an advantage
• Self-motivated team player
Manager Accounting
Department: Core Team Accounting
Reporting Line: Reports to the Head of Pool in Luxembourg
Role Purpose
The manager acts as a hands-on a technical expert within the Core Team Accounting contributing to high-quality client delivery achieves impact through technical oversight, review, guidance and knowledge transfer.
Tasks (what does the role do on a day-to-day basis) & Responsibilities
1. Technical Oversight and Quality Assurance
- Act as a technical reviewer for accounting deliverables prepared by team members and GCD, including:
• Bookkeeping
• Annual financial statements
• Management and regulatory reporting
• BCL reports
• CIT and VAT returns and related tax calculations
- Ensure that work delivered complies with:
• Applicable accounting standards (BeGAAP, Lux GAAP; IFRS / US GAAP where relevant)
• Internal procedures and quality standards
• Regulatory and client‑specific requirements
- Identify technical risks, inconsistencies, or errors and ensure appropriate remediation.
2. Portfolio and Client Support
- Manage a portfolio of clients (primarily SPVs and alternative investment funds located both in Belgium and in Luxembourg), acting as the technical reference for accounting matters.
- Review accounting output prepared for the portfolio and assist with complex client requests.
- Support clients and internal teams during closing processes, reporting cycles, tax reportings, audits, and exceptional transactions.
- Assist with liquidation processes and structurally complex cases as required.
3. Technical Guidance and Knowledge Transfer
- Provide technical guidance and feedback to Accounting and GCD teams, without exercising line‑management authority.
- Transfer technical knowledge through:
• On‑the‑job guidance
• Targeted trainings on accounting standards, processes, or regulatory topics
• Written guidance, checklists, or technical notes
- Act as a point of escalation for complex technical accounting questions.
4. Cross‑Functional and External Collaboration
- Collaborate closely with Corporate Secretarial, Tax, and other internal departments to ensure consistent and accurate client delivery.
- Maintain professional relationships with external service providers, including auditors, tax advisers, law firms, and banks.
- Support onboarding of new or complex structures by assessing accounting, reporting, and tax implications.
5. Process, Tools, and Continuous Improvement
- Ensure correct and timely use of internal systems and tools (e.g. Navigator WF, Navigator Doc, QICS).
- Verify adherence to internal procedures and participate in process reviews.
The skills required for this role are outlined in the job profile in the MyCareer platform.
Key behaviours we expect to see in this role
• Strong technical accounting expertise and sound professional judgement
• Ability to review, challenge, and validate accounting work
• Clear and pragmatic communication skills, enabling effective knowledge transfer
• Strong attention to detail and commitment to quality
• Ability to work autonomously while collaborating effectively across teams
• Structured, solution‑oriented approach to complex issues
• Collaborative and approachable, acting as a technical partner
• Proactive in identifying risks, technical gaps, or improvement opportunities
• Takes ownership for technical output and quality of work
• Resilient and organised, able to manage multiple priorities and deadlines
• Reliable technical expert to colleagues, clients, and stakeholders
Requirements
• Education: Bachelor/BAC+5: Accountancy/Business Administration
• At least 6-8 years of experience in Accounting
• Computer/program knowledge: Microsoft office, Demasy
• Strong technical accounting (Lux GAAP) skills are essential, IFRS and US GAAP will be an asset
• Registered with and fully licenced by the Belgian Institute for Tax Advisors and Accountants (ITAA)
Languages: Native French or Dutch, Fluent in English and French/Dutch, any other language would be an advantage
Senior Fund Corporate Officer
Department: Funds
Company Description
We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world's top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We're driven by our Group purpose, to power people and possibilities.
Job Description
Drawing on your existing experience in Corporate, Company or Fiscal law you will be responsible for coordinating the day to day administrative and legal formalities for our varied and complex client portfolios. This will include regulated and unregulated real estate and corporate entities including funds, trusts and companies.
• You'll be highly organized, pay close attention to detail and know your subject matter as you will be dealing with queries relating to account opening, acquisitions, board resolutions, official publication and filing, notarial and private deeds, incorporation and liquidations.
• You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements.
• Compliance and regulations has never been more complex; you'll need to ensure we comply and meet our KYC obligations by preparing, monitoring and maintaining robust client files, safeguarding from potential risks.
• You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation.
• We are never complacent and always encourage our people to look for ways to improve our business; here everyone's opinion counts and we will value your contribution.
• Your long-term career goals are important to us too. We want to make sure we're providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.
What we offer
• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, monthly meal vouchers, access to our gym & tennis court and regular social events run by our CHESS team
• Annual leave: our employees are entitled to paid annual leave plus all local public holidays
• Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
Qualifications
• Master or Bachelors degree
• At least 5 years in Funds, Corporate, Company or Fiscal law
• Previous experience as Corporate Officer ideally, relevant experience of minimum 1-2 years in a similar environment Knowledge of MS Office and familiarity with relevant computer software (e.g. SAP)
• Experienced in handling: acquisition of participation's, board resolutions, incorporation and liquidation of a company, proxies, advanced knowledge of annual reporting law.
• Knowledge of Luxembourg company law is an asset (including financial vehicles, SOPARFI,SICAR,SIF,RAIF)
• Fluent in English and an additional language would be considered an asset
Additional information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We're emotionally invested in our clients right from the beginning
Client Relationship Director
Responsibilities (how we will measure success)
In Summary:
• Core focus on attracting, retaining and growing the book of strategic Tier-1 & 2 clients
• Accountable for the successful execution of the client strategy
• Ensures productive & profitable outcome for the business, in line with set new business conversion, revenue and profitability targets
• Creates a compelling & differentiating client specific value proposition
• Achieves deep understanding of client's strategic priorities, goals, challenges & specific expectations
In detail:
• Build, maintain and expand connectivity with key decision-makers within designated clients
• Establish and maintain clear communication channels with designated clients and have thorough understanding of client's strategic priorities and needs
• Develop and maintain Client Account Plans setting out our approach to maximising revenue growth opportunities with each client through up-sell and commercial-collaboration
• Arrange and lead Strategic Relationship Review with top group clients, ensure a co-ordinated approach across the delivery team and act as a central point of senior escalation
• Assumes overall responsibility for the relationship with the client (globally where applicable)
• Co-ordinates new business opportunities to drive win rate for the existing book of clients
• Responsible for engaging our internal legal and BI teams and overseeing the completion of all client legal documents and agreements including fee agreements, Service Level Agreements, fee quotes, Administration Agreements etc.
• Ensure Client Services Director and operational teams run servicing reviews and monitor Key Performance Indicators (KPIs) against SLA
• Maintain internal CRM tools updated with commercial activities, account plans and client and business partner interaction, ensure accurate and timely pipeline management and actions taken to ensure an accurate client relationship management
• Ultimately responsible for client attrition, working in close cooperation with CSDs on drafting and execution of client remediation plans, keeps track of Client at Risk, respect internal escalation protocols and action relevant stakeholders for a proper remediation
• Monitor and remediate long-term profitability of client relationships
• Develop and implement initiatives to remediate less profitable client relationships to acceptable standards
• Understanding new services/developments within IQ-EQ and responsible for identifying and maximising business development opportunities within client portfolio
• Actively monitor and identify key areas and ensure operations team have appropriate remediation plans in place to address these
• Escalate ongoing or significant risks to client revenue appropriately
• Cash collection: ensure lockup days of client portfolio does not exceed 60 days (definition of lock up period as provided by IQ-EQ finance)
• Play an active role in developing and executing initiatives to grow the portfolio of clients and grow revenue per client
• Represent and promote IQ-EQ as “one company” with an entrepreneurial spirit.
• Foster a culture of collaboration, respect and mutual engagement
Tasks (what does the role do on a day-to-day basis)
• Promote actively Commercial Collaboration within the group between jurisdictions, segments and across our technology solutions
• Build a strong external network with Business Partners and industry associations
• Actively participate in business development and Thought Leadership events and represent IQ-EQ externally
• Participate actively in client pitching processes together with global and local commercial teams and ensure a seamless and effective onboarding process alongside Business Implementation team
• Act as an escalation point for complex matters and complaints and pro-actively work together with Client Services Directors, Head of Delivery and Subject Matter Expert to resolve them. Promote a feedback culture aiming at continuous service improvement
• Manage the financial and contractual relationship with the client. Reviews/renegotiates agreements if and when needed. Analysis of client / account performance to improve the relationship and profitability (lockup days, account profitability, scope, revenue trends, competitive analysis, perceived quality and account mapping.)
• Ultimate escalation point for cash collection
• Signals (potential) risk issues and musters the appropriate company resources to mitigate such risks or to escalate in the event such mitigation efforts are ineffective or in the event the risk is too high and requires executive involvement or warning
Deliverables (KPI's)
• Revenue growth generated in line with targets
• New busines growth in line with conversion target
• Outbound commercial collaboration in line with target leads and opportunities generated
• Client churn other than natural EOL (End Of Life).
• Lock-up period below 60 days
• Client profitability in line with target
• Ongoing pipeline management and compliance with sales process
Job Description:
Department:
Responsibilities (how we will measure success)
> Perform Due Diligence on Investments and Investment Delegates
> Monitor External Investment Managers and Advisors
> Lead mandates and related client communication
> Collaborate with the Team and support training of new joiners
> Support Portfolio Management IQEQ AIFM in project implementation
> Support commercial team
Tasks (what does the role do on a day-to-day basis):
• Analyse investment proposals according to framework
• Monitor the development of portfolio investments
• Be a key point of contact for clients and business partners for the AIFM and other related entities
• Escalate your findings to the Conducting Officer
• Ensure our due diligence complies
• Monitor executed trades by delegated investment manager
• Ensure accurate position tracking of portfolios
• Preparing and attending stakeholder meetings
• Ensure appropriate documentation of portfolio management and investment related activities
• Perform on-boarding of clients, support acceptance process
• Support IT and BCP matters and audit requests
• Support implementation and maintenance of our AIFM system
Key competencies for position and level (see Group Competency model):
• Strong analytical and interpersonal skills
• Customer oriented
• Self-organized
• Solution driven
• Convincing personality
Key behaviours we expect to see:
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• Open mind-set
• Respectful behaviour
• Balanced personality
• Personal interest in finance
• Positive attitude
Requirements:
• Master/Bachelor in Finance or an equivalent degree
• A minimum of 3 years of relevant working experience in a similar position in a management company or an AIFM in Luxembourg
• Excellent knowledge of the Luxembourg regulatory environment for investment funds
• Experience of portfolio review and working with investment managers
• Exposure of working with third party delegates and service providers
• Fluent in English; additional language would be considered an asset