Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, German and any other European Language

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Dutch and German. French is an asset.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem.
Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home.
Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania),
as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job!

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where
  they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Spanish and French.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Czech and Polish.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Czech and another Eastern European language.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, French, Dutch and German

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Czech and German.

Introductie

Als First Line Manager bij Service Operations & Technology kom je terecht in het grootste distributiecentrum van Volvo Group wereldwijd. Je vindt hier onderdelen van al onze merken van vrachtwagens, bouwmachines, bussen en scheeps-en industriemotoren. Zo zorgen wij er dagelijks voor dat onze klant de juiste onderdelen krijgt op het juiste moment. Dat doen wij rechtstreeks of via onze steunmagazijnen. Werken bij ons? Dat is elke dag opnieuw het verschil maken in het leven van onze klanten, waar ook ter wereld. We are proud to deliver.

Ontmoet jouw team

Bij Service Market Logistics investeren wij sterk in continu verbeteren, kwaliteit, veiligheid én efficiëntie. Als First Line Manager draag je daar rechtstreeks toe bij, samen met jouw team. De toekomst van morgen? Jij bouwt er aan mee!

Jouw ideale job?

• Als échte people manager zorg je voor de nodige opleiding, begeleiding en motivatie van jouw team
• Je bent dan ook verantwoordelijk voor de dagelijkse operationele leiding van jouw team en werkt samen met hen aan het behalen van belangrijke KPI’s: safety, quality, cost, delivery, environment en people
• Wisselende omstandigheden? Geen probleem, jij coördineert en organiseert de activiteiten op een efficiënte manier
• Als First Line Manager ben je de drijvende kracht voor het continu verbeteren van processen en resultaten.
• Bovendien treed je graag als back up First Line Manager op als het nodig is. Zo begeleid je andere teams, neem je verantwoordelijkheden over én leer je verschillende processen kennen.

Zijn wij 'the perfect match'?

• Je weet perfect hoe je een team moet coachen én kan begeleiden bij veranderingen
• Naast jouw people-mindset breng je ook een gezonde dosis resultaatsgerichtheid mee én organisatorisch talent
• Je bent vlot in het Nederlands en het Engels
• Kennis van MS Office? Perfect!

First Line Manager - Volvo Group - Leidinggeven met impact

Bij Volvo Group geloven we dat onze mensen het verschil maken. Als First Line Manager bij Service Operations & Technology kom je terecht in het grootste distributiecentrum van Volvo Group wereldwijd. Jij bent als first line manager het aanspreekpunt voor jouw team op de werkvloer. Je combineert leiderschap met een mensgerichte aanpak en bouwt mee aan de toekomst van mobiliteit.

Wat ga je doen?

• Je geeft dagelijks leiding aan een team van logistieke medewerkers.
• Je coacht, motiveert en ondersteunt je medewerkers zodat ze kunnen groeien.
• Je helpt je team om veranderingen te omarmen en processen vlot te laten verlopen.
• Samen met je collega-managers zorg je voor een veilige, efficiënte en kwaliteitsvolle productie.

Zijn wij 'the perfect match'?

• Jij hebt een sterke people-mindset en weet hoe je een team laat floreren.
• Je combineert leiderschap met resultaatsgerichtheid en organisatorisch talent.
• Nederlands en Engels beheers je vlot – extra talen zijn een plus.
• Je bent hands-on en denkt ook graag mee op vlak van verbeteringen.

Ontmoet jouw team

Je komt terecht in een divers en inclusief team van 8 personen binnen het centraal distributiecenter. Administratieve kwaliteit en precisie staan centraal. Een goede samenwerking met de operaties en de collega's binnen het team is essentieel om een vlotte goederenstroom te garanderen.

Wat ga je doen?

• Je zorgt ervoor dat de goederen administratief correct ingevoerd worden in onze systemen
• Je ontvangt chauffeurs en wijst ze toe aan een losplaats
• Je zorgt voor correcte data van alle transport- en goederenstromen in de systemen van Logistics Services
• Je stelt afwijkingen vast en contacteert de betrokken departementen of je zorgt zelf voor een oplossing
• Je verzorgt de pré-planning en de planning
• Je bent het centraal punt voor diverse administratieve vragen en -ondersteuning binnen magazijn Inbound

Wie ben jij?

• Je bent klantgericht en beschikt over goede communicatieve vaardigheden
• Je werkt administratief nauwkeurig en planmatig
• Je hebt een flexibele mindset
• Kennis Engels en Nederlands
• Je werkt in een tweeploegensysteem (vroege/late)