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JOB DESCRIPTION
Job Title: Head of Operations
Department: Operations
Location: Luxembourg
Reporting to: Management Body
Team
Wallee Group is a leader in delivering advanced payment solutions, focusing on providing robust, scalable, and secure systems across multiple domains. We are dedicated to enhancing customer experiences by offering innovative payment and finance systems that support businesses in growing efficiently. Our operations span across multiple countries, and we thrive on collaboration and agility, using frameworks like Scrum to organize teams. At Wallee, we aim to stay at the forefront of market trends, continuously innovating to provide the best services to our customers.
The Role
As our Head of Operations, you will be the operational backbone of our Luxembourg entity. In a lean, regulated payments environment that operates as part of a wider international group, this role requires a unique blend of strategic oversight and hands-on execution.
You will design, manage, optimize, and scale our day-to-day payment operations while ensuring strict adherence to CSSF and EU regulatory frameworks. Collaborating closely with Group functions and local teams (Compliance, Finance, Product, and IT), you will ensure seamless execution across payment processing, Mastercard scheme operations, client support delivery, and transaction monitoring.
Your Responsibilities
Core Operations & Execution
● End-to-End Payment Oversight: Manage and optimize daily core payments, SWIFT, SEPA, and card scheme transactions, ensuring flawless execution and settlement cycles.
● Card Scheme Management: Oversee the operational lifecycle of our Mastercard card-issuing programs, including card production/personalization vendors,
tokenization, authorization flows, and chargeback/dispute management.
● Reconciliation & Controls: Oversee internal and external account reconciliations, identifying and resolving discrepancies swiftly to protect liquidity and ensure regulatory compliance .
● Safeguarding Financial Integrity: Lead fraud detection and transaction monitoring efforts, ensuring robust daily and monthly operational reporting.
● Regulatory and scheme reporting : Own the production, quality assurance and timely submission of all recurring regulatory including (without limitation): CSSF prudential and statistical EMI returns, BCL statistical reporting, AML/CTF annual return inputs from a finance perspective, safeguarding attestations.Own the Mastercard reporting calendar: QMR (Quarterly Mastercard Report), scheme volume and fraud reporting, settlement reporting and any ad-hoc data requests from the scheme.Anticipate regulatory change (e.g., PSD3/PSR, MiCA spillover, instant payments, DORA operational resilience reporting) and adapt processes, controls and data structures accordingly.
Client Support & Customer Operations
● Support Function Ownership: Build, scale, and lead the Client Support function, ensuring high-quality, timely resolution of B2B client inquiries, technical issues, and operational escalations.
● SLAs & Quality Assurance: Define, monitor, and optimize key performance indicators (KPIs) and Service Level Agreements (SLAs) for the support team.
Regulatory, Risk & Group Alignment
● Regulatory Compliance: Ensure all operational workflows strictly comply with Luxembourg and EU regulations (PSD2/PSD3, AML/CFT, GDPR).
● Audit & Documentation: Act as a key contributor to internal, external, and CSSF audits. Own, update, and bulletproof Standard Operating Procedures (SOPs) and operational risk assessments .
● Group & Partner Liaison: Serve as the primary operational point of contact for banking partners, PSPs, external vendors, and Group-level counterparts.
● Vendor & Outsourcing Management: Manage critical operational relationships with banking partners, Mastercard, third-party processors, and external vendors, ensuring strict adherence to CSSF outsourcing requirements
Projects, Scaling & Leadership
● Process Automation: Identify operational bottlenecks and drive automation projects (using SQL, scripting, or internal tools) to scale operations efficiently.
● Project Delivery: Lead local implementations for system migrations, platform upgrades, and cross-functional product rollouts.
● Team Leadership: Lead, mentor, and grow a multi-functional team spanning core operations, card management, and client support
What we are looking for
Experience & Expertise
● Industry Background: 7+ years of operations experience within an EMI, PSP, Fintech, or specialized payment bank, with at least 2–3 years in a leadership or supervisory capacity..
● Card Scheme Knowledge: Deep, hands-on understanding of the Mastercard ecosystem (issuing, settlement, chargebacks, and operational regulations) alongside SEPA and SWIFT.
● Relationship Management: Proven track record of managing or interfacing with customer support/operations teams in a financial services context.
● Regulatory Savvy: Strong familiarity with the Luxembourg regulatory landscape (CSSF requirements regarding safeguarding and outsourcing are highly preferred).
● Payment Knowledge: Deep understanding of SEPA, SWIFT, card schemes, and clearing/settlement mechanisms. Solid familiarity with the Luxembourg regulatory landscape .
● Technical Savvy: Experience with core banking systems or e-money platforms. Proficiency in data analysis tools (Advanced Excel is a must; SQL or Tableau is a strong plus).
Skills & Attributes
● The "Lean Entity" Mindset: Ability to thrive in a lean team where you can seamlessly pivot from high-level project management to granular problem-solving in minutes.
● Education: University degree in Business, Finance, Economics, or a related field (Master's degree or relevant professional certifications a plus).
● Languages: Fluency in English is mandatory. Working proficiency in French or German is a distinct asset given our Luxembourg base.
What We Offer
● High Impact, Low Bureaucracy: A critical role in a fast-growing international group with flat hierarchies, short decision-making paths, and zero corporate politics.
● Growth & Autonomy: The opportunity to truly own the operational landscape of a regulated entity and scale it from the ground up.
● Flexibility: A competitive compensation package coupled with a hybrid work setup and flexible working hours.
● Modern Workspace: Continuous opportunities for professional development within a cross-functional, multicultural environment
In Short
We are looking for a hybrid leader, someone who understands the meticulous rigor of CSSF payments & Mastercard operations but possesses the agile, automation-first mindset of a Fintech innovator. If you are ready to own, optimize, and scale a regulated payments ecosystem, we want to hear from you.
Description:
- Installation und Anschluss von elektrischen Komponenten an Fenstern und
Fenstersystemen (z. B. Antriebe, Steuerungen, Beschattung, Sensorik)
- Verkabelung und Inbetriebnahme von motorisierten Fenster- und Lüftungssystemen
- Prüfung, Fehlersuche und Behebung von Störungen
- Arbeiten nach technischen Zeichnungen, Schaltplänen und Vorgaben
- Sicherstellung der Einhaltung von Sicherheits- und Qualitätsstandards
- Zusammenarbeit mit den Abteilungen Endfertigung und Metallbau
Profil:
abgeschlossene Ausbildung als Elektriker
Responsibilities:
Responsible for achieving territorial spare parts revenue and order targets
Support regional target setting, sales plans, and strategies
Collaborate with and support regional teams to achieve spare parts growth targets
Build and maintain relationships with regional CSM team members, Rigid Packaging Sales teams, and key customers
Spare parts monetizing process owner
Support and drive Husky Sales in achieving planned sales volume and growth rate of AMS products
Support selected target markets/customers and products
Provide feedback on existing SPP products and new opportunities and work with Product Managers to establish new product definitions that meet market requirements and needs
Qualifications:
Post-secondary education (college or university degree) would be preferred
5 -10 years of experience in the Injection Molding Industry or similar with emphasis on aftermarket sales in spare parts and other aftermarket products
Knowledge of injection molding concepts and system operation from a user perspective would is an advantage
Business Management experience within an industrial spare parts sales/management environment
Strong business acumen and negotiation skills
Excellent communication (verbal, written and presentation) and interpersonal skills
Strong analytical and solutioning skills
Strong project, organization, and time management skills
Ability to independently develop and implement sales plans
Fluent in English
Additional language skills in French or German considered an advantage
Occasional travel may be required
Description des tâches:
12D Impasse Drosbach – L-1882 Luxembourg – Luxembourg WWW bmatix.lu T +352 27 21 03 01
E info@bmatix.lu IBAN LU83 0141 9492 5540 0000 BIC CELLLULL TVA LU26611606 RCS B182682
Job Opportunity
SAP BI consultant
Document Name: SAP BW BO Med Consultant Job Opportunity.docx
Document Status: Final
Medior SAP BW/BO consultants
JOB DESCRIPTION
Bmatix is looking for smart SAP BI/BO consultants with min 3-6 years of experience for our Luxembourg office. We welcome your knowledge and know-how in at least one of the following areas:
• technical and functional analysis
• creation of technical and functional specifications
• realization and technical development
• testing
• validation and end-user training
• post-production support
SKILLS AND EXPERIENCE
• master's degree or equivalent by experience in economics, computer engineering or equivalent
• sound knowledge of BI concepts, models, processes and methodologies
• good technical and functional knowledge in one or more of the Business Objects Platform
• ABAP Universe knowledge and/or HANA views / BEx queries knowledge (Eclipse)
• SQL Language knowledge
• knowledge of any other client tool of the SAP Business Objects (BO) suite, SAP Analytics Cloud or non-SAP BI tools
(PowerBI, QlikSense, …)
• team player with good communicative skills
• able to work independently at a customer or in a project
• French fluent and English Level B1
• NATO clearance is welcome
WHAT DOES BMATIX OFFER YOU?
• a young, dynamic company with a clear vision, a let's go for it mind-set, a motivating team spirit, a no-nonsense
approach, and a culture of openness and transparency
• personal and professional development through guidance, education and knowledge sharing
• an attractive salary package, including a variety of extralegal benefits such as Insurance Group, lunch voucher, mobile phone, etc.
Sounds interesting?
Feel free to call or mail info@bmatix.lu (T +352 691.204.333)
Études: Bachelor (Bac +3)
Métier / domaine de formation: IT / Informatique décisionnelle / Ingénieur Informaticien
Autres compétences: SAP / Microsoft / Qlik
Description des tâches:
Augenoptiker/in
Veratung, Verkauf, Anpassung und Anfertigung der Brillen und Reparaturen
Études:
Niveau d'étude demandé egal Diplôme d'aptitude professionnelle (DAP)
Métier / domaine de formation:
DAP im Augenoptikerbereich
Autres compétences:
EVEX, WORD, EXCEL
VICE PRESIDENT OF PRODUCT AI PLATFORMS APPLIED AI AND TECHNICAL PRODUCT LEADERSHIP (m/f)
Cyberr
Luxembourg, LUXEMBOURG
Description des tâches:
Key Responsibilities
Product Strategy & Executive Leadership
• Define and own the company's long-term product vision and roadmap.
• Develop multi-year product strategies aligned with company growth objectives.
• Lead product portfolio management across multiple AI-driven products and business lines.
• Establish product governance frameworks, prioritization methodologies, and KPI structures.
• Present product strategy and business cases to executive leadership, investors, and stakeholders.
• Drive product-market fit initiatives through quantitative and qualitative customer research.
• Lead pricing, packaging, and commercialization strategies for AI-enabled solutions.
• Develop competitive intelligence programs focused on AI, SaaS, and emerging technology markets.
AI Product Leadership
• Design and oversee AI-native product experiences utilizing large language models, agentic systems, retrieval systems, multimodal AI, and workflow automation.
• Lead prompt engineering strategy across customer-facing and internal AI applications.
• Develop frameworks for prompt optimization, evaluation, testing, and continuous improvement.
• Establish AI governance, safety, reliability, explainability, and model monitoring standards.
• Evaluate and integrate emerging AI technologies, foundation models, orchestration frameworks, and agent architectures.
• Define model evaluation methodologies including hallucination detection, benchmark testing, response quality measurement, and business outcome tracking.
• Lead implementation of Retrieval-Augmented Generation (RAG), vector search systems, semantic retrieval architectures, and AI knowledge management systems.
Technical Product Ownership
• Work directly with engineering leadership on system architecture decisions.
• Translate business requirements into scalable technical specifications.
• Participate in architectural reviews and technical design sessions.
• Assess tradeoffs between build-versus-buy decisions across AI and platform infrastructure.
• Define technical roadmaps for platform scalability, reliability, security, and performance.
Areas of expected technical proficiency include:
Backend Systems
• Distributed systems architecture
• Microservices design
• API-first product development
• Event-driven architectures
• Cloud-native systems
• Database design and optimization
• Authentication and authorization systems
• Enterprise integration architectures
Data Infrastructure
• Data pipelines
• ETL/ELT systems
• Data warehousing
• Real-time analytics platforms
• Data governance
• Data quality frameworks
• Observability and monitoring systems
AI Infrastructure
• LLM orchestration frameworks
• Vector databases
• Embedding systems
• Model routing architectures
• AI evaluation frameworks
• Agentic workflow systems
• Prompt management platforms
• AI cost optimization
Delivery & Execution
• Lead cross-functional teams including Product Managers, Product Designers, Engineers, Data Scientists, and AI Specialists.
• Establish product development methodologies balancing innovation, speed, and reliability.
• Create measurable product success metrics.
• Own delivery timelines, roadmap execution, and operational performance.
• Drive continuous product iteration through experimentation and customer feedback.
• Implement structured product discovery and validation processes.
Commercial & Customer Leadership
• Engage directly with enterprise customers and strategic accounts.
• Gather executive-level customer requirements and translate them into product initiatives.
• Support enterprise sales teams in solution design and technical product discussions.
• Participate in key customer presentations and strategic partnerships.
• Develop customer advisory programs and product feedback loops.
Études:
Niveau d'étude demandé supérieur Master (Bac+5)
Métier / domaine de formation:
Professional Experience
• Minimum 12+ years of product management experience.
• Minimum 5+ years leading product organizations.
• Demonstrated ownership of enterprise-scale software platforms.
• Experience launching and scaling AI-powered products from concept to market.
• Experience managing product organizations exceeding 10 team members.
• Proven responsibility for multi-million-dollar product portfolios.