Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let's shape it together.

Job description

• For a Functional Analyst, client satisfaction and the fulfilment of business goals go hand in hand. Your ability to communicate fuels collaboration, as you navigate between client requirements and our business goals.
• You'll work across departments with development teams and stakeholders. You understand how it all works, with experience in functional analysis, requirement gathering, and solution design.
• Your expertise means you're always confident in your ability to take initiative, engage your analytical eye and solve problems while performing critical planning, process modelling, and aligning software applications.
• Your familiarity with Agile/Scrum methodologies, programming languages, database management, and cloud computing, combined with your strong teamwork, listening skills, and critical thinking abilities, are the reasons you excel in this position.

What else should you know?

• You will work on challenging projects at top companies
•  You work in an open corporate culture with room for personal development
• You work in a high- tech environment with focus on knowledge and innovation
• You can participate in a large number of workshops, trainings and events
• You get growth opportunities and the chance to MAP out your own career path

Additional information

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the ForeFront of corporate software solutions and innovation at Europe's Leading Digital Service Provider.
 
We offer a generous employee benefits package that includes

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
• Continuous learning opportunities through the Sopra Steria Academy to support your career development.
• The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. That's why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.
Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next?

The recruitment process typically begins with the first step, where the Recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the capacity manager to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.

• Bachelor or Master degree in Computer science or equivalent through experience
• Good listening and communication skills
• Strong focus and commitment
• Critical and analytical mindset
• Experience with Agile and Scrum methodologies 
• Fluent in Dutch/ French and English

Ben jij klaar om complexe industriële projecten naar een hoger niveau te tillen? Als Senior Projectmanager Koudetechniek leid jij teams, stuur je op kwaliteit én bouw je aan sterke klantrelaties. Jij zorgt voor technische perfectie, een strakke uitvoering en maximale impact. Jouw uitdaging als Projectmanager Koudetechniek Als Senior Projectmanager binnen onze industriële koeltechnische organisatie ben jij de drijvende kracht achter het succesvol realiseren van complexe, technische projecten. Jij bent verantwoordelijk voor de technische, organisatorische én financiële aansturing van meerdere projecten en zorgt voor een kwalitatieve, rendabele en tijdige oplevering. Met jouw leiderschap weet je projectteams te inspireren, klanten te binden en resultaten te maximaliseren. Je bouwt aan duurzame relaties en bewaakt continu de kwaliteit en klanttevredenheid. Daarnaast geef je functioneel leiding aan de projectteams die aan jou zijn toegewezen. Bij afwezigheid van collega’s kunnen jullie elkaar onderling vervangen. Wat jij gaat doen Klantgericht Je bewaakt en optimaliseert de kwaliteit van onze dienstverlening. Je monitort en vergroot de klanttevredenheid. Je onderhoudt solide, langdurige klantrelaties. Commercieel Je bent zowel technisch als financieel verantwoordelijk voor jouw projecten. Je vertaalt klantbehoeften naar haalbare realisatieplannen. Je stelt concurrerende en realistische (meerwerk)offertes op. Je bewaakt de commerciële belangen en bouwt actief aan ons relatienetwerk Operationeel leiderschap Je geeft inspirerend leiding aan projectteams, projectleiders en montageteams. Je zorgt voor optimale voorbereiding, planning, uitvoering en oplevering van projecten. Je bewaakt voortgang, resultaten en kwaliteit. Je bepaalt mede de meest efficiënte en renderende aanpak van projecten. Je ondersteunt bij make-or-buy beslissingen. Je stelt periodieke rapportages op voor het management. Je neemt deel aan bouwvergaderingen en borgt gemaakte afspraken. Je zorgt voor optima inzet en ontwikkeling van medewerkers. Je stimuleert samenwerking met andere disciplines binnen PCT en Unica. Je werkt conform veiligheidsvoorschriften en QHSE-procedures, met oog voor duurzaamheid. Verbetering & innovatie Je doet proactief verbetervoorstellen om processen en resultaten te optimaliseren. Wat biedt PCT jou? Bij PCT Koudetechniek geloven we in de kracht van onze medewerkers en investeren we in jouw professionele ontwikkeling. Je krijgt de kans om te groeien, te leren en jezelf te overtreffen, zowel in technische vaardigheden als in dienstverlening. We bieden je: Goed salaris: tussen € 5.705,- en € 7.105,- bruto per maand (op basis van 40 uur), afhankelijk van jouw expertise. Daarnaast ontvang je een bonus omdat we successen delen. Reizen: Doe je in een auto van de zaak. Vrije tijd: 25 vakantiedagen en 13 ADV-dagen om te ontspannen en te genieten. Pensioen: Uitstekende pensioenregeling via het Pensioenfonds Metaal en Techniek. Ontwikkeling en doorgroeimogelijkheden: Toegang tot een breed scala aan opleidingen en cursussen. Unica is een grote organisatie met ruime doorgroeimogelijkheden waarbij wij graag invulling geven aan jouw persoonlijke ambities. Zo word jij de beste versie van jezelf. Extra's: Korting op diverse diensten en producten van onze leveranciers (Boels, Grohe, Fietsvoordeelshop, etc.), een warm welkom met een uitgebreid onboardingstraject en introductieactiviteiten. En als klap op de vuurpijl: elke dag vers fruit en een heuse tafelvoetbalcompetitie (die je zelf organiseert ). We zorgen ervoor dat je je snel thuis voelt. Kennis & ervaring HBO werk- en denkniveau, bij voorkeur technisch gericht. Minimaal 5 jaar leidinggevende ervaring in de technische dienstverlening. Kerncompetenties Klantgericht: je weet precies wat de klant nodig heeft en handelt daarnaar. Resultaatgericht: je gaat voor het maximale resultaat en geeft niet op. Samenwerken: je gelooft in teamkracht en stimuleert samenwerking. Functie specifiek Leiderschap (s

As a Junior Data & AI Consultant, you help clients turn data into better decisions by contributing to end-to-end, robust and interpretable data and AI solutions. You work in multidisciplinary teams, comfortably bridging business and technical discussions, with a strong focus on delivering value rather than technology for its own sake.

You work closely with experienced consultants, engineers and business stakeholders in multidisciplinary teams. You are exposed to different industries, data platforms and use cases - allowing you to build a broad foundation across the data & AI domain while gradually developing your own strengths. Your role combines technical contribution, analytical thinking and consulting skills.

From day one, you are supported through structured technical and soft-skills coaching tailored to your ambitions. We believe junior consultants grow fastest when they are both challenged and well guided, and we actively invest in your development so you can explore different domains and shape your future specialization.

We are looking for someone with at least 1 in-depth experience and curiosity across the full data & AI landscape:

• Data Engineering: design and build reliable data pipelines, model data for analytics, set up CI/CD, etc.
• Data Visualisation & Analytics: Translate business questions into insightful, impactful dashboards; drive data storytelling and self-service analytics adoption, etc.
• Data Governance & Strategy: assess data maturity, shape policies and standards, define ownership and lineage, etc.
• Data Science & AI: build and validate ML/GenAI solutions, help bring models into production using MLOps practices, etc.

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you’ll join our Data & AI team, where we support enterprises and institutions to become more data driven, and assist our clients to increase business efficiency and create impact with data.​ We offer a complete portfolio of Services and Solutions to unburden organisations in every step of their transition: from defining and executing the data strategy and governance, over setting up data platforms, to visualizing dashboards and applying the latest data science and artificial intelligence methodologies.​ 

 

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You’ll have knowledge and experience of the following:

• Experience: At least 1 year of relevant experience in one of the following domains: data engineering, data visualization/BI, data governance & strategy, or data science/AI — combined with curiosity and a strong willingness to learn across the others.
• Solid knowledge of SQL and data modelling.
• Basic understanding of data storytelling and stakeholder coaching (interest in helping users get value from data).
• Consultant DNA: independent, proactive, committed, critical thinker, collaborative team player and a true go‑getter who gets things over the line.
• Appreciates the value of community building and knowledge sharing, and actively contributes to both.

• You are fluent in Dutch and English.

   

At Leviat, you can build a future with a lasting legacy

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry

Learn more about our our business and range of trusted product brands here (www.leviat.com).

About the role

We are looking for a driven and service‑minded Commercial Customer Service Representative to join our team. In this role, you act as the key link between our customers, technical experts and the sales organization. You ensure smooth commercial and administrative handling of orders and quotations, accurate pricing checks and proactive customer communication. With your structured approach and commercial insight, you help guarantee feasibility, correct lead times and a successful customer experience from start to finish.

Your profile

• You operate at least on a Bachelor degree level or have equivalent experience through proven administrative and commercial expertise.
• You have 2–4 years of experience in B2B Customer Service or Sales Administration, ideally with technical‑commercial files (without needing to be an engineer).
• You have strong knowledge of the Order‑to‑Cash process with a commercial focus and are familiar with handling quotations, orders, credit notes, and pricing checks.
• You have experience working with ERP systems such as Dynamics AX / D365 FO, including order processing, quotations, price and discount structures, and credit note workflows.
• You can work with configuration tools (e.g. Stabox, Tetraform, Hauff) or are motivated to learn them quickly.
• You have a basic technical understanding of construction or industrial products and can propose alternatives when needed.
• You understand production flows and delivery lead times and can translate these clearly to customers.
• You have experience with complaint registration and follow‑up tools such as Airtable CLAIM.
• You are familiar with internal pricing processes and enjoy collaborating with a Pricing Manager to ensure commercial correctness.
• You are used to frequent customer contact (telephone and email) and communicate in a clear, professional and customer‑oriented way.
• You work well with internal stakeholders such as Finance, Logistics, Production and Procurement and understand how these departments interact.

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support

Medewerker Burgerzaken - Team adreskwaliteit en Gemeentebalie Schiphol MBO/HBO | €3.206 - €4.499 | Schaal 8 | Tijdelijk met uitzicht op een vast dienstverband | 32 uur Jouw functie Correcte adresregistratie is essentieel voor inwoners én overheid. Als Medewerker Burgerzaken Adreskwaliteit zorg jij ervoor dat woonadressen in de Basisregistratie Personen kloppen met de werkelijkheid. Je onderzoekt situaties waarin praktijk en registratie van elkaar afwijken en neemt besluiten over inschrijving, uitschrijving of het verstrekken van een briefadres. Je werkt zorgvuldig binnen de kaders van wet- en regelgeving en combineert dienstverlening met onderzoek, controle en besluitvorming. Daarmee lever je een directe bijdrage aan een betrouwbare en actuele basisregistratie. Dit ga je doen Als Medewerker Burgerzaken Adreskwaliteit zorg je voor een juiste en actuele registratie van woonadressen in de Basisregistratie Personen. Je onderzoekt situaties waarin de praktijk afwijkt van de registratie en neemt zorgvuldig besluiten over inschrijving, uitschrijving of het verstrekken van een briefadres. Je beoordeelt identiteitsdocumenten op echtheidskenmerken en behandelt aanvragen voor briefadressen. Ook voer je periodieke controles uit en behandel je berichten vanuit de terugmeldvoorziening (TMV) en signalen van de Landelijke Aanpak Adreskwaliteit (LAA). Wanneer nodig start je een adresonderzoek, stel je voornemens en besluiten op en leg je huisbezoeken af bij twijfel over adresregistraties. Naar aanleiding hiervan stel je rapportages op. Daarnaast verwerk je meldingen uit de Basisregistratie Adressen en Gebouwen (BAG) in de BRP. Dit bieden wij Een warm welkom, goede begeleiding en grote collegiale betrokkenheid. Een salaris tussen de € 3.206,- en € 4.499,- bruto per maand op basis van een 36-urige werkweek. Een individueel keuzebudget van 17,05% van je bruto maandsalaris dat je kunt laten uitbetalen of waarmee je bijvoorbeeld extra vakantiedagen kunt kopen. Een goed pakket met secundaire arbeidsvoorwaarden, zoals een ABP-pensioenregeling en 100% vergoeding van OV en fiets. Professionele groei met onze leerportaal Bouw aan Jezelf, loopbaancoaching en Het Goede Gesprek. Persoonlijke vitaliteit dankzij het MEERVitaal-programma en uiteenlopende activiteiten, zoals de maand van de vitaliteit, ondersteuning bij mantelzorg, workshops en veel meer. _onge Ambtenaren: een netwerk met en voor alle nieuwe collega’s (_ong én oud). We doen het samen Het Klant Contact Centrum (KCC) is het gezicht van de gemeente Haarlemmermeer en faciliteert het contact met inwoners via verschillende kanalen. Team Burgerzaken is verdeeld in drie teams: Documenten & Ingezetenen, Immigratie, Burgerlijke Stand & _ationaliteit en Adreskwaliteit en Gemeentebalie Schiphol. Binnen dit laatste team werk jij samen met ervaren collega’s aan een zorgvuldige uitvoering van wet- en regelgeving, waarbij kwaliteit en dienstverlening voorop staan. Dit neem je mee Als medewerker Burgerzaken Adreskwaliteit beschik je over een klant- en servicegerichte houding. Je hebt uitstekende communicatieve en sociale vaardigheden, durft door te vragen, toont lef en bent je bewust van je omgeving. Je werkt zorgvuldig en accuraat, met oog voor detail, en weet goed samen te werken met collega’s. Daarnaast ben je besluitvaardig en bied je kwalitatief goede dienstverlening aan alle inwoners, ook wanneer zij de Nederlandse of Engelse taal niet volledig beheersen. Je werkt volgens een vast rooster, Maar het is voor jou geen probleem om ook buiten kantoortijd huisbezoeken te verrichten. Verder heb je: Aantoonbare en ruime werkervaring in een vergelijkbare functie. De relevante modules van het diplomastelsel van de NVVB succesvol afgerond of ben je bereid deze te behalen. Een goede beheersing van de Engelse taal. Grondige kennis van en ervaring met relevante wet- en regelgeving binnen het domein Burgerzaken, zoals de, de Wet BRP en de Algemene wet bestuursrecht (Awb). Herken jij je hierin? Dan make

Are you ready to learn fast and have a real impact on the company?

With a small team of hyper-skilled people who like to work hard and have fun too, we launched the world's most disruptive business management software: Odoo. Entirely open source, complete with applications such as accounting, human resources, customer relationship management, manufacturing and 4,000 other applications. Its online offering is 3 times more affordable than that of traditional competitors such as SAP and Microsoft.

Think it's too good to be true? See for yourself. Preview our demo in 1 click.

Start your career with us.

We offer you an extraordinary opportunity to learn and develop. Be part of the development of an exciting product, supported by a great team.

Odoo is a suite of open source business apps that cover all company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated. Active on the software market for almost 15 years, the company is growing day by day!

As an Account Executive, you will represent the long-lasting commercial point of contact for all your customers. You ensure the solid base and the fundamental revenues of the company, by upselling and renewing contracts of our existing customers. You will be in touch with CIOs, CFOs and CEOs of small and large companies, and revolutionise the way their business works!

The variety of industries and project scopes will ensure you a strong and ever-changing learning curve. Moreover, you will act as the key interface to all the different departments at Odoo: give feedback to Product Owners, collaborate with Business Analysts implementing the software, etc.

Your primary goal is to achieve sales targets by driving up customer retention and expansion. As our business headquarters is located in Louvain-la-Neuve, you'll have to go there +/- once a month.

Responsibilities

• Manage a portfolio of existing customers in Europe
• Establish and maintain long-term relationships with your customers
• Analyze and understand your customers' IT projects in depth: you'll be their Odoo sales expert!
• Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo!
• Demonstrate the product (new apps, features) and new versions to end-users
• Focus on customers' satisfaction: make sure your customers are happy with Odoo!
• Negotiate contract renewals: from monthly to multi-year subscriptions

Must Have

• Business degree
• Fluent in Dutch & English
• Strong relational & negotiation skills
• Conflict management skills
• Solution-oriented
• Strong organizational skills: you'll have around 150 customers to manage!
• 0 to 3 years of experience in IT/Sales
• Belgian work permit

Nice to Have

• Fluent in French is very, very nice to have
• Previous experience in IT project management
• Ability to work in a fast-paced, dynamic and competitive environment
• Previous experience in a customer relationship management role
• Work hard / Play hard attitude
• Born grower

Are you a marketer who gets energy from building strong collaborations with influencers and creating unforgettable press trips that truly make an impact?

Then we are looking for you!

Who are we?

Nice to meet you! We are Nordic Collection, a renowned international tour operator. Every day, you’ll be immersed in a world filled with breathtaking travel destinations:from magical winter adventures in Lapland to the mystical peaks of the Himalayas. Our company culture is entrepreneurial, quality-driven, and people-oriented. We offer plenty of opportunities to grow and develop your talents. Passion for what we do—and for our team—is at the core of who we are: workations, team buildings, annual events, afterworks… You’ll be part of a fun group of people who genuinely enjoy spending time together. Ready to get to know our team… and some stunning travel destinations?

Your responsibilities

As an Influencer Marketeer, you are responsible for influencer marketing and press trips across all Nordic Collection brands and markets. You build strong relationships with influencers and media, translate campaigns into smart collaborations, and ensure every trip or partnership contributes to brand awareness, inspiration, and bookings.

What you will do in practice

Influencer Marketing

• Develop a clear influencer strategy per brand, market, and channel
• Select and manage suitable influencers, creators, and ambassadors
• Set up campaigns from A to Z: briefings, deliverables, timings, budget
• Ensure all content is fully on-brand and fits seamlessly into our marketing mix

Press & Press Trips

• Conceptualize and organize press trips that credibly position our brands
• Define objectives, storylines, key messages, and target media
• Coordinate logistics and stakeholders while ensuring professional execution
• Evaluate press results (coverage, reach, content quality, PR impact)

Data & Optimization

• Monitor influencer and press collaborations using relevant KPIs
• Use data (e.g., GA4, Looker Studio) to continuously improve performance
• Spot trends in influencer marketing, social formats, and platforms and translate them into new ideas

• Experience or strong affinity with influencer marketing / social media / content marketing
• Understanding of how influencer marketing can strengthen brand growth and conversion
• Strong organizational and planning skills—managing multiple campaigns doesn’t scare you
• Data-driven mindset: able to read, interpret, and convert basic data into actions
• Clear communicator with strong relationship-building skills, and a collaborative mindset
• A passionate colleague with genuine travel spirit: you love authentic travel experiences and enjoy inspiring others with strong stories
• Good command of English; additional languages (NL/FR/DE) are a plus

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

SYSTEM INTEGRATION TEST ENGINEER

Place: Olen, Belgium

Type: Full-time, on-site
Level: Junior or Medior

As a test engineer you work in the test department of the R&D organization. Your main interfaces are the R&D development teams (hardware and software), the service organization (technical support for customers, product training, …) and product management. As member of the Test team, you will be joining a highly effective self-organizing agile team that tests and qualifies the XTran system and works together with project and product management, development organizations and the service organization.

You will make an impact in the following way:

• As a tester you will be the voice of the customer within the organization and the agile team.
• Defining the test scenarios and use these scenarios to align the focus of the agile team.• You are responsible for testing the new products and features.
• Support and improve our continuous delivery process.
• Improve and extend the automatic tests.

What you will bring:

• Bachelor or Master in ICT/IT/Engineering or equal by experience – Solid technical foundation to understand and test network solutions.
• Good knowledge of network protocols such as TCP/IP, SNMP, SSH – Ability to work effectively with various network systems.
• Working proficiency and communication skills in verbal and written English – Strong communication abilities in an international environment. Dutch language skills are a plus!

Extra/Preferred qualifications:

• Ability to troubleshoot IP networks, including diagnosing connectivity issues and analyzing network traffic.
• Being able to use Wireshark for data analysis and troubleshooting.
• Strong analytical skills.
• Strong documentation skills, including the ability to clearly record test cases, defects, and QA processes.
• Ability to work in an agile development environment.
• Basic knowledge of Python is an advantage for scripting and automation tasks, but not required.
• CCNA/CCNP qualification is a plus.

Extra/Preferred qualifications:

• Ability to troubleshoot IP networks, including diagnosing connectivity issues and analyzing network traffic.
• Being able to use Wireshark for data analysis and troubleshooting.
• Strong analytical skills.
• Strong documentation skills, including the ability to clearly record test cases, defects, and QA processes.
• Ability to work in an agile development environment.
• Basic knowledge of Python is an advantage for scripting and automation tasks, but not required.
• CCNA/CCNP qualification is a plus.

At Keolis, Belgium’s leading private mobility company, every day is an opportunity to make a real impact for our passengers, our partners, our people and our planet.
Keolis, a major global player in the field of mobility, operates in Belgium a fleet of more than 2,500 vehicles and employs over 3,000 people. With around forty subsidiaries spread across the entire Belgian territory, Keolis actively helps shape the mobility of tomorrow, working closely with its partners.

As a global operator active in 13 countries across 4 continents, Keolis offers a wide range of mobility solutions: buses, coaches and taxis in Belgium, as well as autonomous metros, trams, shared bikes, trains and other innovative alternatives around the world. Our commitment to new forms of mobility reflects our active contribution to protecting the planet.

Jobomschrijving

Will you be our next New business Travel Agent?
Do you have a passion for tourism, organisation and customer contact? As an Incoming & Travel Agent at Keolis Travel, you ensure that our domestic and international travellers enjoy a smooth and worry-free experience. You are the main point of contact for our customers, partners and guides, combining commercial insight with operational precision. With your enthusiasm, language skills and attention to detail, you contribute to the success of our Travel activities.

Your mission
You support and organise touristic and incoming activities for Brussels City Tours by Keolis Travel. You ensure smooth planning, coordination and administration of our tours and group trips. In addition, you provide commercial support and help build strong customer relationships.

Your responsibilities
Organisation & operations

• Organise and follow up on incoming tourist activities.
• Manage reservations (phone, email, website, hotels, tour operators).
• Prepare daily tours and transfers.
• Welcome customers, organise hotel pick-ups and tour departures.
• Ensure a positive and professional customer experience.
• Follow up on files and quotations, including administrative processing.

Commercial & customer focused

• Actively contribute to sales activities and customer retention.
• Maintain contact with existing clients and prospect new customers.
• Ensure accurate information in quotations.
• Contribute to pricing policy, quality and service.
• Manage and monitor social media.

Teamwork & collaboration

• Work closely with colleagues from the sales and operations teams.
• Contribute to a positive and efficient work environment.

Quality & continuous improvement

• Represent Keolis positively with customers and partners.
• Monitor customer satisfaction and relay feedback to the appropriate teams.
• Actively contribute ideas for new services, improvements and efficiency.
• Participate in projects and initiatives launched by the group.

• Bachelor’s degree in tourism or equivalent through experience.
• Experience in tourism, hospitality, or customer-oriented services is an asset.
• Sociable, stress-resistant, and enjoys working with people.
• Fluent in French, Dutch, and English; knowledge of other languages is a plus.
• Strong administrative skills and a keen eye for detail.
• Basic knowledge of digital tools and reservation systems.
• Flexible and willing to work on weekends according to the schedule.

Function

Your mission is to manage the operational platforms (hardware and software) and to analyze their operation on an ongoing basis in order to improve, make them more reliable and automate them.

To do this, you will have to carry out incident and problem management, technical analysis, programming and testing activities.

Field: IT production

Incident and problem management

·       Continuously manage the operational platforms (hardware and software).

·       Intervene at level 2 and/or 3 in the management of incidents and problems.

·       During crisis management (priority 1 incidents), provide emergency solutions to ensure continuity of operations. Coordinate these actions with other entities.

Implementation of solutions

o   Assess the technical feasibility of the solutions to be implemented. Guarantee compliance with established standards.

o   Carry out technical implementations on the basis of the functional files issued by the Change teams (analysts and developers).

o   Be responsible for operational files. Incorporating and detailing, from start to finish, all operational processes. Federate all the associated documentation in order to be able to control all the IT applications delivered in production.

o   Participate in the technical and operational coordination of production deliveries (Release).

o   Participate as a technical expert on the Change Advisory Board (CAB).

·       Substantive operational tasks

·       Master the environment (hardware and software) of IT operations.

·       Manage purely operational platforms such as mainframes, OPCON/xps, EOM UNISYS (Depcon), STAR1100, XEROX (VIP Server, DocuSp, etc.), Biztalk (Receive port & send port), departmental printing (GDD), etc.

·       Be responsible for the contingency plans (DRP) of the operational platforms and the related documentation.

Domain: Specificities related to IT planning

- Create and coordinate IT production schedules with users. Ensuring that both technical and business requirements are met in order to guarantee users, both internal and external, the service requested within the agreed deadlines.

- Manage incidents related to the schedule, measure their impact and re-arrange the schedule as a matter of urgency and, if necessary, provide definitive solutions.

- Manage the daily schedule. Plan (integrate) work on specific requests.

- Possess the expertise of the "Master Schedule" (Opcon) and develop the use of the tool. Maintain all the synoptic diagrams (VISIO organisation chart) of the batch applications and control the correct sequence of execution of the IT applications.

 

 

Interest in training, coaching and mentoring colleagues.

·       Ability to evolve in a constantly changing environment.

·       Wish to continually progress, passion for continuous learning for oneself, others and the organisation.

·       Ability to move from one subject to another in a hurry, to carry out several projects in parallel, allocating time appropriately between them according to their importance and priority.

·       Able to continuously acquire the technical skills necessary to maintain expertise in the Infrastructure and Operations areas of the Run. This should allow him to be the backup for other colleagues.

·       Certain expertise in the various purely operational platforms such as mainframes, OPCON/xps, EOM UNISYS (Depcon), STAR1100, XEROX (VIP Server, DocuSp, etc.), Biztalk (Receive port & send port), departmental printing (GDD), etc.

·       Fluent in French and/or Dutch, both written and spoken. Technical English is a plus.