Description: • Prépare et organise son poste de travail et les équipements. • Épluche, découpe et nettoie légumes, fruits, viandes et poissons. • Dose, mélange et cuit les ingrédients selon les recettes. • Dresse les plats pour le service et veille à leur présentation. • Emballe, étiquette et range les préparations. • Assure l'entretien et le nettoyage du poste et du matériel. Contraintes éventuelles liées au poste: • Suivre l'état des stocks, identifier les besoins en approvisionnement et établir les commandes; • Réceptionner, contrôler les marchandises et les stocker en chambre froide, en réserve; • Superviser la préparation et la fabrication des produits culinaires et contrôler l'application des règles d'hygiène alimentaire; • Elaborer des menus et créer/adapter des recettes. Remarque: Permis de conduire obligatoire.

Location: Luxembourg | Contract: Full-time | On-site Mission The ECM Documentalist / Archivist manages the full lifecycle of physical and digital documents in regulated environments. The role ensures that contractual, financial, and operational records are properly structured, secured, traceable, and audit-ready within the company's ECM/DMS systems. Key Responsibilities • Collect, classify, index, and archive documents (contracts, legal and accounting records). • Manage digital repositories (ECM/DMS, SharePoint or equivalent), ensuring version control, access rights, and traceability. • Ensure compliance with legal, regulatory, and internal archiving and data protection requirements. • Maintain retention schedules, metadata, and standardized documentation structures. • Support audit readiness and collaborate with legal, finance, compliance, and IT teams. • Contribute to process improvement, automation, and AI-based document management initiatives. Profile • Highly organized, detail-oriented, and reliable. • Strong sense of confidentiality and governance. • Comfortable working in regulated, audit-sensitive environments. • Able to coordinate with multiple stakeholders. Requirements • Fluency in English is mandatory. • Full-time, on-site in Luxembourg. • Experience with ECM/DMS, document governance, PMO or compliance documentation. • Knowledge of financial or regulated environments is an asset.

Key Responsibilities • Lead and manage the Incident Management process in line with ITIL best practices • Ensure incidents are properly logged, tracked, and resolved within SLA/OLA targets • Monitor and report on key performance indicators (KPIs) related to incident management • Manage escalations and facilitate collaboration between different technical teams • Work closely with technical teams and other ITIL process owners to ensure service continuity • Trigger and manage the Major Incident Management process when required • Coordinate communication with stakeholders during major incidents • Produce incident reports and conduct post-incident reviews • Identify and propose process improvement initiatives • Optimize and improve existing incident management processes • Ensure process continuity in the absence of the Problem Manager and/or Change Manager Scope & Conditions • Fixed daily rate for the full duration of the mission (including potential renewals) • Rate includes transport, accommodation, meals, and parking • Only days actually worked will be invoiced • Workload/volume is estimated Languages (Written & Spoken) • English (B2/C1), French (B2/C1); German and Luxembourgish (A1–B1) are assets. Required Skills & Expertise • Minimum 3 years of relevant experience as an Incident Manager • ITIL Certification (ITIL v4 mandatory) • Strong knowledge of ITSM tools (ServiceNow is a strong asset) • Ability to work collaboratively with cross-functional technical teams • Strong facilitation and coordination skills • Conflict resolution and negotiation capabilities • Excellent communication skills (written and verbal) • Analytical mindset and critical thinking • Strong team spirit and ability to work under pressure Certifications • ITIL v4 Certification (mandatory)

Description des tâches: Réception des appels téléphoniques clients, commandes matériels, facturation, relance factures impayées, prise de rendez-vous avec clients privés, organisation plannings techniciens, divers travaux administratifs sous Word et Excel. Profil: Diplôme d'aptitude professionnelle (DAP) Administratif et comptable Autres compétences: Informatiques et linguistiques

Come join the crew! Are you up for the sweetest job in town? Then apply today and become part of B'Sweet Donuts! Assistant Manager (Full time – 40h/week) Are you up for the sweetest job in town? Then apply today and become part of B'Sweet Donuts! As an Assistant Manager, you will support store management and play a key role in daily operations. You will lead the team, deliver exceptional service, and actively participate in hands-on tasks. Your responsibilities: • Operational support including donut preparation, sales, and customer service • Team leadership, supervision, and shift scheduling • Training and ongoing coaching of new crew members • Ensuring compliance with all hygiene, safety, and quality standards • Managing orders, stock control, and daily reporting Your profile: • Experience in hospitality or retail preferred • Strong leadership and communication skills • Knowledge of food safety (e.g., HACCP) is an advantage • High flexibility (including weekends and public holidays) • Fluent English required; French or Luxembourgish a plus What we offer: • Attractive salary • Statutory paid leave • Healthy and dynamic working environment • Structured onboarding and development opportunities • Responsible role in a growing company We look forward to welcoming you to the B'Sweet Crew!

Description: - Définition d'une politique QSE, B Corp, RSE, QVT, - Mise en place des procédures pour les certifications diverses, et assurer le respect de celles-ci par le personnel, - Etablissement des diagnostics et des bilans en réalisant notamment des AUDITS INTERNES et EXTERNES suivant la réglementation, la législation, les procédures, les certifications diverses et les normes ISO 9001, 14001, 45001, - Prévention des risques (accidents professionnels ou protection de l'environnement) Accessibilités bureaux (escalier) Profil: Management QHSE, HSE, Gestion des Risques, Ingénierie QSE. Licence professionnelle (QSE, HSE), Bachelor Responsable QSE. Travailleur désigné (C1) est un atout Normes Iso 140001, 9001 et 45001, Compréhension du milieu de la menuiserie et du parachèvement Connaissance d'Odoo, Excel, Aisance relationnelle et rédactionnelle.

Description: • Planifier le travail et les approvisionnements, transmettre et expliciter les consignes • Management : Affecter les postes de travail, animer et coordonner le travail, maintenir la cohésion et la motivation de l'équipe • Suivre la production en veillant au respect des process, de la qualité, des délais, de la sécurité • Renseigner les documents de suivi de chantier, pointage des salariés + prise mesures • Maîtrise des travaux de parachèvement (plaquiste, enduiseur, peintre) Accessibilité des locaux pour personne à mobilité réduite Profil: Plaquiste

Mission: Préparation des chantiers (besoin en matériel, main d'œuvre et sous-traitance) Management des équipes et coordination des différents corps de métier Suivi et réception des chantiers Etat d'avancement, métrés et analyse financière des chantiers avec l'aide de la direction Accessibilité des locaux pour personne à mobilité réduite Profil: BTS/licence bâtiment et construction / bois ou aménagement et finitions ou architecture / dessin ou gestion de projets Informatique (logiciel ERP et planning) Dessin étant un atout Expérience dans le domaine du parachèvement

Description des tâches: Prospecter de nouveaux clients et développer le portefeuille existant Identifier les besoins des clients et proposer des solutions adaptées Présenter et vendre les services de l'entreprise Négocier les conditions commerciales et conclure les ventes Assurer le suivi des clients et fidéliser la clientèle Atteindre les objectifs de chiffre d'affaires fixés Assurer un reporting régulier de l'activité commerciale Profil: Maîtrise des techniques de vente et de négociation Capacité à prospecter, fidéliser et développer un portefeuille clients Bonne connaissance des services et du marché Aisance relationnelle, sens du contact et de l'écoute Capacité à atteindre et dépasser des objectifs chiffrés Autonomie, organisation et gestion des priorités Maîtrise des outils bureautiques Excellente maîtrise orale et écrite du français

ABOUT LUXTRUST We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions. As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry. Join us in our mission to drive innovation and co-create a better future! We are currently looking for a motivated and driven Customer Success Officer under a permanent contract. SUMMARY The Customer Success Officer ensures customers get their desired outcome when using LuxTrust services. The team acts as a liaison between the customer and the company, ensuring that the product meets the customer's needs, addressing any issues, and providing timely solutions. The Customer Success Officer is expected to provide day-to-day support to a portfolio of clients. She/he will coordinate with the different internal departments until resolution. She/he will have a positive and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication. MISSIONS OF THE ROLE  Support: - Act to make customers successful by providing them with training, coaching and support - Acknowledge and resolve customer complaints and queries - Serve as day-to-day contact for assigned accounts - Provide functional support to customers of LuxTrust applications, addressing their inquiries and resolving issues in a timely manner - Ensures follow-up of internal open tickets until resolution - Assist customers with onboarding, training and adoption of products or services - Review customer complaints and concerns and respond in a timely manner to them - Find solutions for problems reported either directly or with support of other technical teams - Assist customers in configuring applications to meet their specific needs - Support regular maintenance/deployments of new application features - Ensure customer satisfaction and retention by proactively addressing their needs and concerns - Implement best practices, educate customers and improve customer experience Review customer complaints and concerns and respond in a timely manner to them  Incident/Problem management: - Document processes and procedures in the context of incident/problem management - Write and communicate incident reports to customers - For complex incidents/escalations, coordinate the process with other teams and communicate with the client until resolution - Keeping records of customer interactions, transactions, comments, and complaints  Communication: - Organize regular follow-up meetings with customers - Produce reporting for customers and internally on a regular basis - Mediate between clients and the organization - Establish regular internal feedback  Internal organization: - Document internal procedures and processes - Rationalize current internal tools (JIRA and Confluence) REQUIRED SKILLS  Qualifications / diploma(s): Bachelor's degree in Computer Sciences or equivalent experience.  Years of experience in the area: Experienced into customer's support duties and have a background in Technical integration projects and or cloud computing (or understand it).  Technical Competencies: Strong knowledge and experience in the following areas: - Incident/Problem management - Ticketing systems - Knowledge in the technical area is an advantage: OS, cloud, networks - Excellent command of Office Suite (Excel, Word, Power Point, Outlook….)  Languages: French and English fluent. Any other spoken and written language is an asset.  Specific skills: - Very good customer relations skills - Good interpersonal skills: be able to understand customer needs - Strong communication skills - Strong problem-solving skills and attitude - Collaborative team spirit and good team player - Be organized & reliable - Have a positive personality - Strong knowledge of our solutions (with training) - Ability to synthetize - Confidentially and Trustworthy  Core competencies at LuxTrust: - Analytical mindset & decision making - Organizational fluency - Personal effectiveness - Results driven - Client service mindset - Strategic vision - Leadership WHAT WE OFFER  A permanent contract based in Capellen - Luxembourg  A competitive salary, in accordance with your education and experience.  Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.  A healthy work-life balance including flex work arrangements.  Parking spaces for all employees.  An open and transparent career path.  Development and growth opportunities in a state-of-the art digital company. If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu. Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion. Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.