Viking Sa
Luxembourg, NIEDERKORN
Objectives and responsibilities:
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You are the first line user liaison: you receive calls and emails from staff regarding IT issues and queries;
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Receiving and managing calls from internal staff via telephone, email and chat;
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1st and 2nd line support - troubleshooting of IT related problems from software to hardware, including PC's and printers, mobile phones and infrastructure management (server, virtualization and network);
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Configure new and existing PCs, printers, scanners and mobile phones according to corporate standards for de-ployment at local and remote locations.
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Network issues troubleshooting;
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Assist in deploying new software applications and updates;
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Escalate unresolved calls to the infrastructure support team or 3rd party;
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Provide PC and mobile phone operational trainings to end users;
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Create and maintain user documentation.
Qualifications and Personal qualities:
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For this position we need you to have at least 5 years' experience in a similar role
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You are able to speak and write fluently in English
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You have good knowledge of the MS Office 365 Admin and Windows 10/11
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You have experience in the following domains:
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Windows Environment (Active Directory, SCCM, Intune, MDM solutions);
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Basic understanding of VMware;
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Basic understanding of MS Power Bi is a plus;
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Veeam or any other backup tools;
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Cisco Meraki Cloud Networking (Managed Security & SD-WAN, Access Points and Client VPN)
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Network understanding (IP and subnetting, VLAN, DNS);
Senior IT Expert
Based in Differdange, Luxembourg
As a member of the Minimax Viking Group, Viking stands tall on the global fire protection stage with 10,000 employees and an annual turnover of over €2.4 billion.
Viking EMEA is a key player in distributing our fire safety products and systems across Europe, the Middle East, and North Africa. Serving over 2,100 clients in 74 countries, we deliver everything from sprinklers to advanced detection systems, meeting both commercial and industrial demands.
At Viking EMEA, we foster an entrepreneurial spirit within our teams, recognizing that the best fire protection solutions are born from collective intelligence. We believe in the power of collective intelligence and encourage a culture of collaboration and creative thinking.
Be part of our passionate community where every role is essential, every idea valued, and every day is an opportunity to contribute to saving lives and property.
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Video conferencing tools, including MS Teams and Adobe Connect, ZOOM;
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Process Management (Kissflow) is a plus;
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You are a team player who likes to work in an international environment.
Location / Traveling / Reporting line:
The position is an office-based role in Luxembourg and does not require travelling.
The Senior IT Expert will report to the IT Business Manager.
Our offer:
Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We're not just stable; we're a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.
Package: we offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey
Great place to work: we're not just a big company; we're a close-knit community that spans continents. As you contribute to impactful projects, you'll experience the best of both worlds: the resources and reach of a multina-tional structure combined with the warmth and support of a tight-knit family. Grow your career with us, collabo-rate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!
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