Submit a query

Type your enquiry below in any official EU language,

You can also call us on 00 32 22 99 96 96 on weekdays between 9:00 - 18:00 CET (Standard international rate). An operator will answer in English, but you can then ask to speak to someone in any EU language. 


In case of technical issue, to enable our service to assist you, please provide us with the following information: 

  • Webpage (URL):
  • Date & Time:
  • Language used:
  • Device you were using:
    • Smartphone: IOS or Android
    • Desktop computer: Browsers and Version
    • Tablet: IOS or Android
  • Are you a registered or a guest user:
  • What is your comment about (during which action did the problem occur):
  • Please provide all the steps taken until you receive the error:

You will usually receive an answer within 3 working days (more complex enquiries may take longer).


This service is provided by Europe Direct. The information delivered by Europe Direct is not legally binding, regardless of how you contact us.