Contact Europass Helpdesk

Call us on 00 800 6 7 8 9 10 11 from anywhere in the EU weekdays 09:00 - 18:00 CET in any EU language* (calls are free).

In case of technical issue, to enable our service to assist you, please provide us with the following information: 

  • Webpage (URL):
  • Date & Time:
  • Language used:
  • Device you were using:
    • Smartphone: IOS or Android
    • Desktop computer: Browsers and Version
    • Tablet: IOS or Android
  • Are you a registered or a guest user:
  • What is your comment about (during which action did the problem occur):
  • Please provide all the steps taken until you receive the error:

You will usually receive an answer within 3 working days (more complex enquiries may take longer).

*Europe direct answers your questions