Contact Europass Helpdesk

In case of technical issue, to enable our service to assist you, please provide us with the following information: 

• Webpage (URL):
• Date & Time:
• Language used:
• Device you were using:
  • Smartphone: IOS or Android
  • Desktop computer: Browsers and Version
  • Tablet: IOS or Android
• Are you a registered or a guest user:
• What is your comment about (during which action did the problem occur):
• Please provide all the steps taken until you receive the error:

You will usually receive an answer within 3 working days (more complex enquiries may take longer).

*Europe direct answers your questions