- Define Asset Management Policy and Objectives
Establish clear policies outlining asset management goals, roles, responsibilities, and compliance requirements. Align asset management strategy with organizational objectives and regulatory standards.
- Identify and Categorize IT Assets
Create a comprehensive inventory of all IT assets, including hardware, (software), licenses, and peripherals. Classify assets by type, criticality, location, ownership, and lifecycle status.
- Select and Implement an IT Asset Management Tool
Choose an ITAM system suitable for scale and complexity (e.g., ServiceNow). Configure the tool to track asset details, locations, assignments, and statuses.
- Asset Acquisition and Registration
Integrate asset procurement processes with ITAM tool for automatic asset registration upon purchase. Record detailed information such as vendor, purchase date, warranty, license terms, and cost.
- Asset Deployment and Assignment
Assign assets to users or departments with clear documentation of ownership and usage policies. Update asset status and location in the ITAM system upon deployment.
- Ongoing Asset Tracking and Maintenance
Regularly update asset records to reflect changes like transfers, repairs, or upgrades. Schedule and manage maintenance activities to prolong asset life and performance.
- Conduct Regular Audits and Reconciliation
Perform physical internal audits periodically to verify asset existence and condition against the inventory. Reconcile discrepancies and update records accordingly.
- Asset Retirement and Disposal
Establish procedures for decommissioning, data wiping, recycling, or disposal of obsolete or defective assets. Document disposal processes to comply with environmental and security policies.
- Reporting and Continuous Improvement
Generate periodic reports on asset utilization, costs, and compliance status for management review. Use insights to optimize asset procurement, usage, and lifecycle management. Continuously review and update policies and processes based on evolving business needs and technology changes.
Position Overview
The IT Asset Manager is responsible for overseeing the entire lifecycle of IT assets within the organization, ensuring accurate tracking, compliance, and optimization of hardware, software, and related technology resources. This role plays a critical part in managing IT inventory, reducing costs, supporting procurement processes, and ensuring proper asset utilization.
Nature of Tasks
- Manage the complete lifecycle of IT assets from procurement, deployment, maintenance, to disposal.
- Maintain and update a complete inventory of IT assets using asset management tools and databases, ensuring accuracy and completeness.
- Record each asset in the asset management system, following established protocols.
- Collaborate with procurement, finance, and IT teams to ensure timely and cost-effective acquisition of IT assets.
- Review storage of existing assets and optimize their placement to ensure efficiency and accessibility.
- Label storage clearly and consistently to facilitate part identification.
- Identify and resolve any discrepancies found in the existing asset inventory, maintaining data integrity.
- Conduct regular internal audits and reconciliation of physical assets against records to ensure data integrity
- Develop and enforce IT asset management policies and procedures
Specific expertise and technologies
- Proficiency with IT Asset Management (ITAM) tools and software
- Knowledge of Microsoft tools, proficiency with Excel.
- Basic understanding of IT infrastructure and operations for effective collaboration with technical teams
- Strong understanding of hardware lifecycle management, including desktops, laptops, servers, networking equipment and mobile devices.
- Familiarity with procurement processes
- Knowledge of regulatory compliance requirements affecting IT assets
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Excellent organizational skills.
Preferred Qualifications
- Bachelor's degree in Information Technology, Business Administration, or related field.
- Certifications such as Certified IT Asset Manager (CITAM), ITIL Foundation, or similar.
- Prior experience in IT asset management or procurement roles.
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
