CLOUD POWER LUXEMBOURG S.A.
Luxembourg, CAPELLEN
Description des tâches:
IMAC Services and Incident Management Services
IMAC Services – Installs, Moves, Adds and Changes - the Supplier will perform IMAC services as per the process and policies listed in the Luxembourg operational manual.
End user support and small system installation
Incident Management Service: Supplier will perform Incident Management Services in accordance with the Performance Standards and Luxembourg Operations Manual.
Reporting: Taking reports from the Ticketing system for the SDM.
Meetings
• Attending SDM meetings to discuss and align on operational objectives and project updates.
• Coordinating meetings and facilitating access for third-party contractors, ensuring that application updates are properly executed and documented.
• Assisting in meetings aimed at enhancing the business's understanding of networking operations in Luxembourg, and creating plans for server infrastructure, including racks in Luxembourg, the data center in Bissen, and the DRC in Contern.
BCP Support: Local Supplier will support maximum of two BCP tests a calendar year (which corresponds to a maximum of 36 non-business hours).
Adoc/Project/CSSF Regulation
• Ticket Management
• Coordinating and managing application updates, including for OneSumX, ensuring proper implementation and minimal disruption.
• Actively participating in audit processes, ensuring compliance and supporting teams in meeting regulatory requirements.
• Assisting with the installation of certificates for various applications, including Sofie, E-file, and CRBA, ensuring security and proper functionality.
• Responsible for sending regulatory reports to the CSSF/BCL, ensuring timely and accurate submission of required information. - CDDP6, BOP, and other documents on request
• Contributing to server update processes and collaborating with Proximus to test and ensure seamless integration.Managing application stoppages and restarts on servers as requested by the business due to application failures or by Proximus for scheduled updates.
• Participating in the IT Risk Questionnaire for the Data Security (DS) team, providing necessary inputs for risk assessments and mitigating actions.
• Organizing collaborative sessions between application support services and Proximus to restore access to the database on the Sage server or Opexia server, ensuring quick resolution of access issues.
• Actively involved in discussions regarding the implementation of DORA (Digital Operational Resilience Act), ensuring that all regulatory and technical requirements are addressed.
• Linux installation for onesum x
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