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Call Center / Customer Service Agent - Vollzäit (m/f/d)
IQ SOLUTIONS S.A.R.L.
Luxembourg, LEUDELANGE
Lëtzebuergesch Versioun Call Center / Customer Service Agent - Vollzäit (m/f/d) Iwwer d'Roll • Telefonsuriff a E-Mail Ufroe vu Clienten am Call Center behandelen. • Eng Vertrauensrelatioun opbauen, nolauschteren, an eng positiv Bild vun der Firma vum éischte Kontakt un presentéieren. • D'Ufroe vun de Clientë kloer a präzis beschreiwen a formuléieren, fir se korrekt un de relevanten technesche Service iwwer dat internen Ticketssystem weiderzeginn. • Einfach, kloer a effektiv Léisungen ubidde mat engem Engagement fir impeccabel Clientëservice. • Passend Äntwerten an/oder Léisungen op d'Ufroe vun de Clienten ubidden. • D'Aktualiséierung vun den techneschen Dateie vun de Clienten op der Niveau vun den Tools fir d'Zentraliséierung vun techneschen a kommerziellen Informatioune garantéieren. • Vertraulechkeet wärend de Gespréicher an all zesummenhängend Verbindunge mat dem Client garantéieren. Iwwer Iech • Fréier Erfarung an enger Client-Orientéierter Roll inklusiv Telefonsinteraktiounen. (Call Center / Receptioun / Service Desk) • Voll Beherrsche vu Franséisch an Englesch, souwéi Lëtzebuergesch (Italieenesch, Portugisesch, Däitsch, Spuenesch ginn als wichteg Aktiv ugesinn). • Exzellent Lauschteren a Kommunikatiounsfäegkeeten. • Interessi an idealerweis Erfarung am Finanzsecteur, an exzellent kommerziell Acumen. • Vertraut mat Gespréichsféierungstechniken an Informatiksinstrumenter (Interessi un neien Technologien, besonnesch technesch/IT Aspekter ass e Virdeel) • Fäeg autonom ze schaffen an dobäi e gudden Team an Adaptatiounsgeescht ze hunn. English Version Call Center / Customer Service Agent - Full time (m/f/d) About the role • Handle telephone calls and email requests from customers within the call center. • Build a relationship of trust, listen, and present a positive image of the company from the first contact. • Clearly and precisely describe and reformulate customer requests, in order to transmit them correctly to the relevant technical service via the internal ticketing system. • Offer simple, clear, and effective solutions with a commitment to impeccable customer service. • Provide appropriate responses and/or solutions to customer requests. • Ensure the update of customer technical files at the level of tools for centralizing technical and commercial information. • Ensure confidentiality during the conversations and all related liaises with the client. About You • Previous experience in a customer service-oriented role including telephone interactions. (call center / reception / service desk) • Full Proficiency in French and English, as well Luxembourgish (Italian, Portuguese, German, Spanish are considered as an important asset). • Excellent listening and communication skills. • Interest and ideally experience in the financial sector, and excellent commercial acumen. • Familiarity with call management techniques and computer tools (interest in new technologies, especially technical/IT aspects is an advantage) • Ability to work autonomously while having a good team and adaptation spirit.
Funds Migration Specialist (with mandatory Multifonds expertise) (m/f)
IQ SOLUTIONS S.à r.l.
Luxembourg, LEUDELANGE
Job Description Funds Migration Specialist (with mandatory Multifonds expertise) (m/f) Position Overview We are looking for a detail-oriented and experienced Funds Migration Specialist with strong Multifonds platform expertise to join our implementation and change delivery team. The successful candidate will be responsible for managing and executing end-to-end fund migrations into Multifonds, ensuring accurate data conversion, seamless process integration, and compliance with business and regulatory requirements. This role requires deep knowledge of fund accounting and administration, technical data handling skills, and a proven track record in large-scale system migration projects. Key Responsibilities Fund Migration Execution • Manage and execute end-to-end fund migration projects, including data extraction, mapping, transformation, loading, and reconciliation into Multifonds. • Define and maintain migration methodologies, data standards, and control frameworks to ensure accuracy and completeness. • Conduct gap analysis between legacy systems and Multifonds to identify migration challenges and solutions. • Oversee and validate NAV calculations, valuations, and reconciliations to confirm accuracy post-migration. • Coordinate parallel runs, dry runs, and cut-over activities, ensuring minimal disruption to business operations. Testing & Validation • Develop and execute migration test plans, scripts, and validation checks in collaboration with business users. • Lead UAT sessions with fund accounting and operations teams to ensure correct system behavior and data accuracy. • Troubleshoot and resolve issues during migration testing, escalating as required. Stakeholder & Vendor Coordination • Act as the bridge between business, IT, and vendor teams, ensuring requirements and constraints are fully understood. • Collaborate with fund accounting, custody, transfer agency, and reporting teams to support migration deliverables. • Liaise with Multifonds vendor support and internal technology teams for defect resolution and system adjustments. Required Skills & Competencies • Deep hands-on expertise in Multifonds with proven experience in data migration projects. • Strong knowledge of fund accounting, custody, and fund administration processes, including NAV, pricing, corporate actions, and reconciliations. • Proven track record in data mapping, cleansing, migration, and reconciliation. • Strong problem-solving and analytical mindset with attention to detail and data accuracy. • Excellent project management, planning, and organizational skills. • Strong communication and interpersonal skills to manage diverse stakeholders. Qualifications • Bachelor's or Master's degree in Finance, Accounting, Economics, Business, or Information Systems. • 5–8 years of relevant experience in fund accounting, operations, or migrations. • Hands-on Multifonds implementation/migration experience is required. • Experience with data migration tools and reconciliation methodologies is a plus. • Fluency in English required; additional European languages (French, German, Luxembourgish) considered an advantage. What We Offer • Opportunity to work on strategic and high-impact fund migration projects within a global financial services environment. • Exposure to leading-edge fund administration systems and cross-border fund operations. • Competitive compensation, benefits, and professional development opportunities.
Senior Compliance Officer (m/f/d)
IQ SOLUTIONS S.à r.l.
Luxembourg, LEUDELANGE
About The Role • Interpretation on how regulatory impact the business and undertaking required gap analysis/assessing their impact on the business • performing compliance checks • Reviewing and monitoring the compliance policies and procedures • Compliance reporting to the Management Company/Board and Executive committee, to the group compliance function, as well as to Fund boards • Regulatory advising and providing support to business and all areas of Compliance operations under Director's lead • Keeping good relations with regulators and auditors • Oversee regulatory reporting requirements, deadline • Offering compliance training to the company's employees • Support for new fund launches and other fund related project • Well maintaining of compliance registers including complaints register, regulatory, conflict of interest, and personal account dealing. About You • At least 3-5 years of proven experience in Compliance within the fund industry • Proficient knowledge in UCITS and AIF • Understanding of management companies, business activities and responsibilities • Teamwork, open minded orientation • Excellent skills in MS Office, specifically Excel • Fluent in English, and preferably German and French
AIFM Head of Portfolio Management, Conducting Officer (m/f)
IQ EQ Fund Management (Luxembourg) S.A.
Luxembourg, LUXEMBOURG
AIFM Head of Portfolio Management, Conducting Officer Office: 412F Route d'Esch, Luxembourg City Department: Portfolio Management Department, AIFM Role and responsibilities (how we will measure success) As a CSSF-approved Conducting Officer in charge of Portfolio Management, you will ensure that investment strategies and delegated functions are effectively managed, aligning with regulatory requirements, investor expectations, and the AIFM's objectives. You will act as a key leader within the governance and senior management framework. Key Responsibilities • Portfolio management oversight o Ensure fund investments align with strategy, risk appetite, and performance targets; oversee asset allocation and portfolio construction. o Monitor delegated portfolio managers: conduct due diligence, set and track KPIs/SLAs, escalate issues, and report on portfolio activity. • Regulatory & Compliance governance o Implement oversight procedures per CSSF Circular 18/698 and AIFMD; notify regulators of delegation changes and maintain documentation. o Serve as primary contact with CSSF and other regulatory bodies; manage audits, inspections, and regulatory filings. • Investment committee & reporting o Participate in defining investment processes and framework; support pipeline development and deal approvals o Produce and present periodic reports to the Board and Executive Committee; ensure data is clear and actionable. • Delegate & service provider management o Ensure oversight on delegated portfolio managers, investment advisors, and service providers; perform ongoing DDQ's and onsite reviews. • Governance & board Interaction o Participate in investment committees and CO-level committees; fulfill governance duties for including minutes, filings, and decisions. Key competencies for position and level • Experience o 7–10+ years in portfolio management, asset management, private equity/real estate, ideally within an AIFM or ManCo in Luxembourg. o Proven experience in delegate oversight, fund governance, and regulatory interaction. • Education o Master's or equivalent in Finance, Economics, Business Administration, or relevant field. • Technical Skills o Deep understanding of AIFMD, CSSF regulations (esp. Circular 18/698), ESMA guidelines o Strong analytical skills: portfolio analysis, performance and risk reporting. • Languages o Fluent English is essential. French or another EU language is a strong asset. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: • Excellent communication and interpersonal abilities; capable of senior stakeholders' and regulators' engagement. • Leadership and teamwork: mentoring juniors, cross-functional collaboration. • Detail-oriented, reliable, proactive, and capable of managing complex processes and priorities. Nice-to-Have Qualifications • Prior CSSF approval as Conducting Officer • Expertise in ESG integration or SFDR
Senior Client Accountant (m/f)
CSC Global Solutions (Luxembourg) S.A R.L.
Luxembourg, LUXEMBOURG
Senior Client Accountant CSC Luxembourg Full-time (40h/week) 1-year fixed term contract (possibility of permanent hiring) Hybrid (3 days/week in the office) CSC is the world's leading provider of business, legal, financial, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. Some of the things you will be doing: • Responsible for maintaining a portfolio of Special Purpose Vehicles (SPVs) and client relationship • Bank and Cash administration • Invoice management (Accounts payables/Accounts receivables) • Bookkeeping, preparation of financial reports, working papers and regulatory reports including annual accounts and notes mostly based on LuxGAAP • Preparation of SPVs for audit and follow up on audits • Preparation of Tax and VAT returns, FVC reporting and eCDF filing for SPVs • Assistance to senior team members on daily tasks and other administrative tasks • Liaising with third parties • Ensure client records are up to date by updating internal systems • Develop understanding of legal documentation for accurate bookkeeping, executing transactions and management of critical dates. • Follow required trainings for own development • Complete timesheets accurately and timely What technical skills, experience and qualifications do you need? • Bachelor's Degree or Master's degree in Accounting/Finance or equivalent • Strong organisational and time management skills • Conscientious and diligent, with high attention to detail • Knowledge of accounting for financial instruments • LuxGAAP and any other international accounting standards • Proficiency in preparation of financial calculations and analysis • Professional, friendly demeanor • Enthusiastic, self-motivated and flexible • 4 to 6 years' experience in a Corporate Service Provider, Bank, Audit firm, PE or RE company, etc. • Proficient in MS Office (Excel, Word, Power Point) • Fluent in English both written and spoken. Any other European language is an added advantage
HR & Company Secretary Administrative Officer (m/f)
NEAM, Nord Est Asset Management S.A.
Luxembourg, LUXEMBOURG
Job Offer: HR & Company Secretary Administrative Officer NEAM S.A. (Nord Est Asset Management S.A.) is a Luxembourg management company, representing Italian Cooperative Credit Banks. It is the management company of NEF, a UCITS Umbrella Fund with 19 sub-funds. We are looking for a professional who will manage HR activities under the supervision of the Head of HR and handle Company Secretary and administrative tasks for the organisation. Key Responsibilities Human Resources • Manage and maintain employee records and HR databases with accuracy and confidentiality • Oversee onboarding and offboarding procedures, including preparation of employment contracts, welcome processes, and exit interviews • Support payroll processing and benefits administration in coordination with the Finance Department • Ensure compliance with labor laws, internal policies, and HR best practices, by maintaining up to date documentation and drafting policies and procedures. • Serve as the main point of contact for HR related queries including those from the Parent Company, providing guidance and support to staff • Assist in recruitment activities, including job posting, interview scheduling, and candidate communication • Contribute to internal communication and employee engagement initiatives Company Secretary & Administrative Responsibilities • Provide administrative support to all departments (e.g., uploading documents on company platforms) • Manage calendars, schedule meetings, conference calls, appointments, and business lunches • Coordinate logistics for staff travel • Liaise with internal teams and external service providers • Translate documents • Organise company events and support corporate hospitality • Welcome visitors and manage front desk activities • Handle incoming and outgoing mail and correspondence • Oversee office and facility management • Manage office supplies and ensure smooth daily operations Skills Required • Bachelor's degree or Diploma • Excellent written and verbal communication skills in Italian and English; French proficiency is a plus • Strong command of standard IT & office tools (Word, Excel, PowerPoint, Outlook) and familiarity with electronic signature platforms (DocuSign, EUSign) • High attention to detail and strong problem solving abilities • Excellent organisational and planning skills • Ability to work independently, multitask, and manage priorities in a dynamic environment
Data and AI Orchestrator Specialist (m/f)
Luxembourg House of Cybersecurity G.I.E.
Luxembourg, LUXEMBOURG
Luxembourg House of Cybersecurity g.i.e. established in 2010 under the patronage of the Ministry of Economy, in partnership with SIGI and SYVICOL is strengthening its high performing team. We are currently seeking for a Data, Cloud and AI Orchestrator Specialist, that will lead the design, deployment, and technical administration of a European Data Space based on a private cloud infrastructure and HPC usage. He/she will build robust federated data exchange capabilities, AI model asset management and ensure compliance with EU standards for data sovereignty, and drive end-to-end data architecture, governance, and infrastructure automation. Data and AI Orchestrator Specialist (m/f/d) on a full-time basis to join our team. Mission and role Your key responsibilities will include: • Design, build, and deploy secure, scalable, and high-performance applications. • Architect and implement federated Data Spaces compliant with EU/IDS standards for interoperable and sovereign data exchange. • Define and enforce data governance, trust, and compliance frameworks aligned with GDPR and EU data sovereignty principles. • Develop and operate secure data pipelines, distributed storage, and high-throughput data processing platforms. • Automate cloud provisioning, federation services, and multi-region infrastructure using IaC tools. • Integrate and maintain CI/CD workflows for reliable release and deployment automation. • Automate and manage AI/ML model lifecycle: versioning, metadata inventory, compliance validation, and performance monitoring, including for Agentic AI and LLMs. • Implement automation for model approvals, audits, and decommissioning; flag high-risk or outdated models. • Write secure, efficient, and well-documented code; perform peer code reviews and debugging. • Continuously optimize infrastructure and workflows to enhance reliability, scalability, and operational efficiency. Profile and Requirements: • Min. of 5 years of experience • Degree in Computer Science, Engineering, or equivalent experience. • Proficient in Python, PHP, Json and similar frameworks. • Strong grasp of software design, APIs, CI/CD (GitHub Actions, Jenkins), and IaC (Terraform, Ansible). • Experience with AI/ML models, MLOps workflows, and Agentic AI or LLMs. • Knowledge of data governance, GDPR, and federated data standards (IDS). • Skilled in distributed systems, secure data pipelines, and automation. • Excellent problem-solving, documentation, and cross-team communication. • Fluent in English and French; German and Luxembourgish are a plus. Considered as an Advantage: • Experience implementing or contributing to European Data Space initiatives • Good understanding of a secure software development lifecycle and open source development experience. • Experience with handling regulatory requirements. • Experience in application security testing and automation testing. If you are interested in this profile and you meet the above qualifications, please submit your resume and cover letter highlighting your relevant experience and certifications to hr@lhc.lu specifying the job reference ‘AI-Asset-Manager_LCF_2026' EU citzenship required
Consolidation Assistant Manger (m/f) Real Estate - English and French speaker
IQ EQ (Luxembourg) S.A.
Luxembourg, LUXEMBOURG
CONSOLIDATION ASSISTANT MANAGER – Real Estate - English and French speaker Department: Core Team Consolidation - Real Estate Tasks (what does the role do on a day-to-day basis) & Responsibilities The Assistant Manager will report to the Real Estate and consolidation Team • Actively support the preparation of the periodic and annual consolidated financial statements to ensure they comply the relevant accounting principles (LUXGAAP and IFRS) • Actively contribute in the preparation of group reporting package and ensure timely submission • Perform elimination of intra-group transactions and other consolidation adjustments • Participate in impairment testing processes • Maintain/develop the consolidation system and the group charts of accounts • Support the implementation of new accounting standards and regulatory changes • Contribute to process improvement initiatives to enhance efficiency and accuracy in consolidation • Actively review the statutory accounts prepared by the Global Center of Delivery • Liaise with internal teams to ensure good coordination and quality of the deliverables • Liaise with external auditors to ensure smooth audits and compliance • Manage the relationships with the clients, the other service providers, including tax advisors, law firms, asset managers and the fund managers • Act as active team member to deliver the highest quality standard of service to clients • Utilise additional resources appropriately and where required • Executes and ensures timely delivery of quality services and maintain our internal monitoring tool • Directorship mandates and attendance to the board meetings • Apply internal procedures Key competencies for position and level • Develops talent • Optimises work processes • Drives results • Builds effective teams • Decision quality • Organizational quality • Ownership Key behaviours we expect to see • Strong team player • Ability to multi-task and manage priorities against key deadlines • Effective organizational and time management skills to maintain commitment to quality and attention to detail; ensure that all work is completed accurately and on time • Problem solving approach • Strong attention to accuracy and detail • Proactivity • Authenticity • Relationship building • Taking ownership • Approachability • Resilient • Positive Requirements • Education: Bachelor or Master Degree in Accounting Finance • At least 3-5 years of experience in IFRS reporting and consolidation and Real Estate • Computer/program knowledge: Microsoft office, knowledge of Yardi, Mona • Strong technical accounting knowledge in Lux GAAP and IFRS are essential • Languages: Fluent in English and French, and any other language would be an advantage
AIOps Engineer (m/f)
Luxembourg House of Cybersecurity G.I.E.
Luxembourg, LUXEMBOURG
Description: Luxembourg House of Cybersecurity g.i.e. established in 2010 under the patronage of the Ministry of Economy, in partnership with SIGI and SYVICOL is strengthening its high performing team. We are building a next-generation testing and experimentation AIOps platform, combining high-performance distributed training, scalable ML workflows, and robust production deployment practices. This role is central to enabling end-to-end AI ops lifecycle automation and performance optimization across hybrid HPC and cloud infrastructures. As a AIOps Engineer, you will design, build, and operate large-scale ML/AI operations pipelines on HPC and hybrid infrastructures. You will collaborate with data scientists, engineers, and cloud specialists to ensure scalable, reliable and automated machine learning workflows, from training to deployment and monitoring. AIOps Engineer (m/f/d) on a full-time basis to join our team. Mission and role Your key responsibilities will include: • Design, implement, and maintain secure, scalable systems supporting federated data and AI platforms. • Architect and automate CI/CD pipelines for ML models and software applications, ensuring efficient training, validation, and deployment. • Build and manage distributed model training and serving environments using cloud, HPC and container orchestration technologies. • Develop automation and infrastructure orchestration with Terraform, Ansible, and related DevOps tooling. • Monitor model and system performance through metrics, logs, and alerts, ensuring reliability and traceability. • Setup lifecycle tracking and operational readiness of AI models from development through deployment and retirement. • Maintain an inventory of all AI/ML models, including metadata such as purpose, owner, version, training data source and deployment status • Ensure compliance, reproducibility, and governance of models and data across all lifecycle stages. • Collaborate closely with engineering, data science, and operations teams to optimize workflows and ensure seamless delivery. • Contribute to continuous improvement through documentation, code quality, and adoption of best practices. • Write clean, efficient, secure and well-documented code while adhering to best practices and coding standards. • Participate in code reviews, providing constructive feedback to ensure code quality and consistency across the development team. • Stay current with the latest technologies, tools and trends in AI systems operations and software development, contributing to knowledge sharing within the team. Profile and Requirements: • Degree in Computer Science, Engineering or a related field, or equivalent professional experience. • Proficiency in one or more programming languages, with a strong focus on Python. Familiarity with containerization technologies, such as Docker and Vagrant. • Solid understanding of software development methodologies, design patterns, and principles. • Experience working with AI/ML models (Agentic AI and LLMs are a plus), MLOps platforms and data governance frameworks • Strong understanding of the AI system lifecycle and model management concepts as well as the AI model documentation, versioning and validation processes. • Experience in inventory and asset management, AI/ML lifecycle management, documentation and process design, automating deployment processes using Ansible and CI/CD pipelines with GitHub Actions or similar tools. • Fluency in English and French, both spoken and written, German and Luxembourgish are a plus. • Ability to work effectively both independently and as part of a team in a fast-paced environment. Considered as an Advantage: • Good understanding of a secure software development lifecycle and open source development experience. • Experience with handling regulatory requirements. • Experience in application security testing and automation testing. • Excellent problem-solving skills and keen attention to detail. • Strong cross-functional communication skills, with the ability to convey technical concepts effectively to diverse audiences. If you are interested in this profile and you meet the above qualifications, please submit your resume and cover letter highlighting your relevant experience and certifications to hr@lhc.lu specifying the job reference ‘AI-Asset-Manager_LCF_2026'. EU citzenship required
Senior Portfolio Analyst (m/f)
CSC Global Solutions (Luxembourg) S.à r.l.
Luxembourg, LUXEMBOURG
Senior Portfolio Analyst Full-time, Permanent, Hybrid CSC Luxembourg CSC is the world's leading provider of business, legal, financial, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. This is a great opportunity to join a fast-growing AIFM and contribute actively to its development and evolution. The Senior Analyst Portfolio - Management & Distribution Oversight - will assist with managing the portfolio activities of the AIFM for a wide range of investment strategies (private equity / real estate / infrastructure / debt / fund of fund / other type of investment strategies) in collaboration with the investment advisors and will support on the day-to-day marketing & distribution activities oversight. The role will report into the Conducting Officer in charge of Portfolio Management & Distribution Oversight. Some of the things you will be doing • Assist the Conducting Officer in charge of Portfolio Management in managing the portfolio activities of the AIFM for a wide range of investment strategies (private equity / real estate / infrastructure / debt / fund of fund / other type of investment strategies) in collaboration with the investment advisors • Assist in the organization and participate on the AIFM investment committees • Review the profile and business plan for potential investment opportunities, in compliance with the AIF's risk profile and investment restrictions • Perform ongoing monitoring of investments' compliance with applicable regulations and AIF's legal documents • Perform ongoing monitoring on the portfolio management activities performed by investment managers, in case of delegation • Perform initial and periodic due diligence on the delegated portfolio managers and investment advisors • Prepare quarterly portfolio management reports for the Board meetings of the AIFs under management • Assist in the preparation of the reports for the senior management and Board meetings • Assist in drafting and reviewing of internal policies and procedures in relation with the portfolio management of the AIFM • Support in the daily oversight of the marketing & distribution activities (including performing due diligence for the distribution delegates and marketing intermediaries, etc.) • Support in maintaining the marketing & distribution activities oversight and marketing related policies, procedures, processes, SLAs, etc. to ensure the compliance with the applicable regulations and the internal processes • Perform ad-hoc tasks related to the portfolio management department of the AIFM • Perform ad-hoc tasks to assist the growth of the business and ensure smooth running of daily activities Skills & Qualifications • Have a university degree in Economics, Finance or similar fields • Professional qualifications (CFA, CAIA…) would be considered as an asset • Have at least 3-5 years of relevant experience within a private equity / real estate asset manager or an AIFM • In depth knowledge of private equity & real estate transactions (knowledge on other investment strategies would be considered an asset) • Have a good knowledge and understanding of the Luxembourg fund industry and AIFM regulations • Have proven ability to work autonomously and demonstrate initiative • Be a team player with good communication skills • Have analytical approach and strong MS Excel skills • Be fluent in English. Any additional language would be considered as an advantage (French, German)

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