Netherlands, ROTTERDAM
Senior Sales Business Retention Representative | Libra Assistant Wolters Kluwer
Software Engineering, Sales & Business Development, Data Science
Posted on Jul 13, 2026
Senior Sales Business Retention Representative | Libra Assistant
As a Senior Sales Business Retention Representative for our AI Assistant product Libra, you will be working in our Legal & Regulatory division where we help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently.
There are hundreds of thousands of lawyers across Europe, and at Libra, we're transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work.
About the role
The Senior Sales Business Retention Representative is responsible for safeguarding and growing Libra's existing customer base in Europe, with a primary focus on Non-DACH accounts. Together with two colleagues within the Libra organization, you will focus on driving license renewals, reducing churn, increasing product adoption, and leading Quarterly Business Reviews (QBRs) with key accounts.
You will report to the Libra Director Europe and collaborate closely with local sales and Legal Engineering teams, and the management of Libra. Together, you'll foster a culture of performance, agility, and customer-centricity - laying the foundation for sustainable growth across the region.
What you'll do
Retention & Churn Management -
Own and manage the renewal pipeline for top-tier accounts; proactively identify at-risk customers and develop mitigation plans to achieve churn targets.
Customer Adoption -
Drive structured adoption programmes across the customer base, ensuring customers realise full value from the Libra platform and related services.
Account Leadership -
Serve as the senior point of contact for strategic accounts; conduct regular QBRs and deve...
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