Netherlands, ZWAAGDIJK-OOST
Land van verblijf
Nederland
Service Desk Specialist - Reference code: 217447 - Zwaagdijk-Oost , Graanmarkt 1 - Bereken afstand
Service Desk Specialist
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Service Desk Specialist
Full-time (38 hours per week)
The objective of this role is to manage and oversee cases, requests, and incidents within a specific service business domain, ensuring qualitative, easy and fast support across store operations. This role serves as a key point of contact for front office agents and internal business teams, handling complex issues and coordinating communication during critical outages or project rollouts. The position focuses on continuous improvement through data-driven insights, driving process enhancements, and fostering effective knowledge management across the organization. Additionally, the role is responsible for monitoring Service Level Agreements (SLAs), ensuring compliance, and leading performance-driven initiatives to optimize service quality and resolution times.
Some examples of your tasks
- Manage and oversee cases, requests, and incidents within a specific service business domain - Act as single point of contact for escalations from front office and internal stakeholders - Coordinate communication during major outages and critical incidents - Support and coordinate service setup during project rollouts - Organize and lead performance review meetings with stakeholders - Follow up on agreed SLA with internal stakeholders. - Extract and analyze data, identify trends and translate them into improvement actions - Create, maintain and optimize knowledge articles and standard solutions
This is your team
The Action Service Desk (ASD) is part of Central Store Operations and is based at our International Headquarters in the Netherlands. The department supports our international store organization with one objective: engaged employees and satisfied customers, while keeping the store operating model simple, un...
Zamieszczone 4 dzień/dni temu