Customer Success Manager - AC582 About the company Our client is a software company. Their platforms support critical back- and middle-office processes. Headquartered in Luxembourg and present in 15+ countries, they serve a loyal, international client base across Europe, APAC and LATAM. Following a recent carve-out backed by a leading private equity firm, the company now operates as a standalone, pure-play software business with strong growth ambitions and a long-established management team. The role As Customer Success Manager, you will own strategic client relationships and ensure that some of the world's largest industry players get maximum value from the company's software solutions. You will be the trusted primary contact for key accounts, running governance forums, overseeing day-to-day service, and coordinating internal teams across Product, Services, Support, Delivery and Commercial. This is a high-impact role at the intersection of client management, technology and operations, ideal for someone who enjoys combining stakeholder management with structured delivery. What you will do • Act as the main point of contact for a portfolio of strategic clients, building strong relationships at both operational and senior stakeholder level. • Lead client governance forums (service reviews, steering committees, project follow-ups) and ensure clear, transparent communication on priorities and outcomes. • Monitor client satisfaction and service performance, anticipate risks and issues, and drive timely mitigation and escalation when required. • Coordinate internal cross-functional teams (Product, Services, Support, Delivery, Commercial) to deliver high-quality outcomes in BAU and change initiatives. • Support clients through upgrades, implementations and operational improvements, making sure roadmaps and milestones are understood and achieved. • Track delivery milestones, KPIs, and action plans, ensuring commitments are met and documented. • Identify opportunities to improve client experience, increase product adoption, and support account growth together with the commercial team. • Stay close to client business priorities, operating models, and industry trends, and translate these into actionable insights internally. • Provide regular internal updates on client health, risks, and opportunities, contributing to account planning and strategic decisions. • Contribute to the continuous improvement of Customer Success processes, governance models, and best practices across the team. What you bring • Bachelor's degree in Finance, Business, Information Technology or a related field, or equivalent professional experience. • 7–10+ years' experience in customer success, client relationship management, project delivery or similar client-facing roles within financial services or fintech. • Solid exposure to fund administration, transfer agency and/or fund accounting environments (e.g. asset managers, custodians, fund administrators, or fund-tech vendors). • Strong understanding of software delivery, change / release management, client governance, and risk / issue management. • Ability to grasp technical concepts and work effectively with Product, Services and Support teams, without needing to be hands-on technical. • Excellent communication and stakeholder management skills, with a structured, organised and proactive way of working. • Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced, international environment. • Knowledge of Global Accounting is a strong advantage; familiarity with fund administration processes, service management and ticketing tools is a plus. • Fluent English; French or another European language is an asset. • Willingness to collaborate with teams and clients across different time zones when needed. What's on offer • The chance to join a market-leading, high-growth fintech and contribute to its next chapter as a standalone company. • A role with real visibility and impact, working closely with senior stakeholders at both the company and its global clients. • A supportive and collaborative environment that encourages continuous learning, knowledge-sharing and professional development. • A flexible, sociable workplace in Luxembourg, working with colleagues across Europe, APAC and LATAM. If you are excited about combining client leadership, fund-industry expertise and technology, we would be very happy to hear from you. Greenfield is an independent, fully licensed, full-suite talent solutions firm in Luxembourg. We are a single trusted partner across every hiring need: On-demand & Interim, Permanent & Executive Solutions. Your trusted partner for talent and careers in Luxembourg. Greenfield Luxembourg are an equal opportunities employer and welcome applicants from all sectors of the Community. Due to the nature of our client engagements, we are however unable to support applicants that are outside of our core market areas; and/or do not have an existing eligibility to work in Luxembourg or are not EEA/EU/Schengen Citizens. We are unable to provide work permit or visa sponsorship opportunities.

Description des tâches: Role overview: The Pilot – Test and Training Operations is leading UAV flight testing, customer training, operational enablement, and internal pilot development. The role bridges real-world operational experience, battlefield-driven tactical insight, product validation, and customer support to ensure safe, reliable, and mission-ready UAV operations. Key Responsibilities: 1. Customer Training & Operational Enablement: ● Deliver practical and theoretical training to customers on UAV system operation, mission preparation, safety procedures, and best operational practices. ● Prepare and conduct onboarding, certification, and refresher training sessions for customer pilots and technical operators. ● Adapt training content to customer mission profiles, operational environments, and skill levels. ● Support the development of training materials, SOPs, checklists, and operational manuals. 2. After-Sales Technical & Operational Support: ● Participate in customer follow-up and after-sales activities related to operational use, pilot feedback, and first-line maintenance coordination. ● Act as an operational point of contact for customers regarding drone handling, field usage, troubleshooting, and maintenance-related feedback. ● Support the maintenance team by relaying field observations, recurring issues, and user feedback to improve reliability and service quality. ● Contribute to customer retention by ensuring smooth post-delivery operational support and knowledge transfer. 3. Internal Pilot Development: ● Train and mentor in-house pilots and drone testers to increase the company's operational capacity and standardize pilot performance. ● Define and maintain internal training standards for flight testing, system validation, mission rehearsal, and safe UAV operations. ● Evaluate pilot readiness and support internal qualification processes for different UAV platforms and mission types. ● Build a culture of operational discipline, safety, and continuous improvement within the pilot team. 5. Test, Feedback & Product Improvement Contribution: ● Integrate insights from testing, training, and customer feedback into product improvement recommendations. ● Work closely with engineering, maintenance, quality and operations teams to identify operational gaps, improve usability, reliability, and maintainability, providing feedback and assisting in troubleshooting identified defects. ● Contribute to test scenarios that reflect real operational conditions and evolving tactical requirements. 6. Operational Testing: ● Provide Comprehensive pre-flight technical inspection: Conducting a full check of the drone's structural integrity, motor mounts, propellers, and ensuring the battery is securely fastened before testing. ● Ensure Software and systems validation: Verifying firmware correctness, ensuring all software versions are up to date, and configuring navigation systems and remote control connectivity. ● Test Control flight: Performing indoor or field test flights to evaluate flight stability, maneuverability, and pilot command responsiveness. ● Assess Signal and telemetry: Testing video feed quality and telemetry range under potential interference conditions. ● Ensure Payload and peripheral testing: Verifying the functionality of additional modules (cameras, gimbals, drop mechanisms, thermal imagers) according to the specific model's specifications. ● Prepare Defect documentation: Detailed logging of all malfunctions, bugs, and technical deviations discovered during flight trials. ● Work closely with engineering, maintenance, quality and operations teams to identify operational gaps, providing feedback and assisting in troubleshooting identified defects. Our pilot will also contribute to the assembly production teams effort as needed. Qualifications & Experience: Must have ● Minimum 5–8 years of professional UAV piloting experience, including operational and test flights ● Proven experience conducting structured flight testing and system validation ● Experience delivering technical training (theoretical and practical) to pilots or operators ● Strong knowledge of UAV systems including airframe, propulsion, firmware, telemetry, payloads, and ground control stations ● Experience in troubleshooting and documenting technical defects during live operations ● Familiarity with SOP development, checklists, and operational documentation ● Experience operating UAVs in complex or high-risk environments ● Strong understanding of aviation safety standards and risk mitigation practices ● Ability to translate operational feedback into structured improvement recommendations ● Fluent in English (spoken and written) or willingness to actively reach this level within two years ● Proof of free criminal record (N°3) Nice to have: ● Military, defence, law enforcement, or battlefield UAV operational experience ● Experience with tactical ISR, thermal imaging, or mission-specific payload systems ● Background in dual-use or defence technology environments ● Experience working cross-functionally with engineering and maintenance teams ● Certification as UAV instructor or examiner ● Experience supporting after-sales or customer operational enablement ● Knowledge of evolving drone countermeasures and electronic warfare environments ● National from a NATO member country or one of the following NATO Indo-Pacific partners: Australia, Japan, South Korea, New Zealand or Ukraine

Description des tâches: Maintenance générale – électricité/électronique/automatisme. Maintenance corrective, préventive et amélioration continue. Dépannage de machines CNC. Contraintes: Extrait de casier judiciaire exigé Études: Niveau d'étude demandé egal Bachelor (Bac +3) Métier / domaine de formation: Formation bac+3 en électricité, électronique ou automatisme appréciée, mais une expérience significative équivalente sera également considérée. Autres compétences: Connaissances en électricité / électronique. Expérience en maintenance et dépannage de machines. Expérience en programmation de machine CNC est un atout. Connaissance en programmation Siemens est un atout. Maîtrise du français fortement recommandé ; bonne base en allemand constitue un atout. Flexibilité requise selon les besoins.

JUNIOR RISK OFFICER 1. PLACE IN THE ORGANISATION Department: Risk Management Supervisor / Department manager: Chief Risk Officer 2. OVERALL OBJECTIVES AND RESPONSIBILITIES Job purpose The Junior Risk Officer will help the Risk Management Team in the implementation of the processes allowing the Bank to identify and evaluate the different risks that the Bank faces during its daily operations. Major duties and responsibilities • Assist in the execution of the Risk Monitoring Plan. • Assist in the elaboration of periodic risk reports comprising Liquidity, Counterparty, Credit, Market and Operational Risks. • Maintain the relevant databases related to the different risks of the Bank. • Assist the Senior Risk Officers/CRO in the elaboration of the ICAAP/ILAAP, as well as Recovery Plan and Pillar III reporting. • Assist in the elaboration of periodic reports for the Audit, Risk & Compliance Committee as well as the Board of Directors. • Assist in the maintenance of the risk reporting tools and provide improvements where shortcomings are identified. 3. PROFILE Requirements to access to this function • Education / training (or equivalent level): BAC+5 in finance, banking, Math's, or a related field. A Master´s degree is a plus. • Required previous experience: 2 years of experience in a similar position in the financial sector. 4. SKILLS REQUIRED FOR THE FUNCTION Technical skills (Knowledge and tools required to undertake the function) • Good knowledge of banking products and services • Good knowledge of the regulatory landscape in Luxembourg • Proficiency in the production and analysis of risk management data and reports. • Proficiency in the MS Office suite, and specially Excel (macro programming) and SQL. SAS is considered a plus. Behavioural skills (Professional behaviour expected for this function) • Self-driven and able to work independently • Good communication skills • Good organization and prioritization skills • Good analytical and problem-solving skills • Decision making ability • Attention to detail • Team spirit and collaboration • Ability to work under pressure Language skills Fluency in English and French. Spanish is considered an asset.

Description des tâches: Missions principales: • Suivi et optimisation de la production de chaleur en collaboration avec l'exploitant des installations de SUDCAL analyse des performances, propositions d'amélioration. • Organisation et coordination de la maintenance préventive et corrective des installations SUDCAL. • Supervision des travaux de pose, renouvellement et extension du réseau de chaleur. • Optimisation des installations thermiques chez les clients (bâtiments publics, résidences, maisons unifamiliales) avec les entreprises de chauffage sanitaire. • Rédaction de procédures de production, de conduite et de maintenance. • Rapportage technique et budgétaire vers la hiérarchie : rapports d'activité, synthèse des interventions, suivi des budgets travaux et maintenance. • Contribution aux études de développement et à la veille technologique et réglementaire. Profil requis: • Formation ingénieur Bac+3 (Licence) en ingénierie industrielle, énergétique ou équivalent. • Au moins 4 ans d'expérience en exploitation/maintenance d'installations industrielles, idéalement dans le domaine de la chaleur, des réseaux ou du HVAC. Compétences: • Langues : français et anglais courants ; luxembourgeois et/ou allemand appréciés ; engagement à apprendre le luxembourgeois si non maîtrisé. • Techniques : connaissances en chimie, environnement, énergie, HVAC, chaudières, automatisation. • Informatique : bonne maîtrise du Pack Office ; connaissances en programmation appréciées. • Mobilité : aptitude à se déplacer à vélo pour certaines interventions. Critères de sélection: • Engagement fort et démontré dans la transition énergétique. • Capacité démontrée à assumer les responsabilités, veiller au respect des normes de sécurité et garantir la qualité du service. • Bonnes compétences en analyse, synthèse et communication auprès d'interlocuteurs diversifiés.

SENIOR CORPORATE OFFICER (M/F/D) Your responsibilities • You will be involved in all aspects of the corporate secretarial administration of Luxembourgish regulated and unregulated structures; • You will be involved with the administrative support, company secretarial and corporate governance services and will perform all day-to-day duties linked to the general administration of your clients' portfolio while ensuring proper coordination of tasks with other teams; • You will assist from the incorporation to the liquidation of the entities (organize and prepare board and shareholders' meetings, create and update shareholders' registers, open bank accounts, review transaction documents, etc.); • You will be the key contact for our clients and will communicate with external parties (notaries, legal advisors, tax advisors, auditors, banks, AIFMs, CSSF, etc.); • You will assist and support the management in client related projects; • You will review the work of the junior staff members. Your profile • You are graduated in law or equivalent and have 3-5 years of experience in working with regulated and unregulated Real Estate/Private Equity structures; • You are familiar with the Luxembourg law on commercial companies as well as regulated and semi-regulated structures and knowledgeable on the AIFM Directive; • You are fluent in English and German, French is considered as a strong asset; • You have a good knowledge of MS-Office software; • You have strong analytical and organizational skills and are eager to learn; • You are dynamic, have a good presentation and excellent communication skills (verbal and written); • You are a genuine team player. We can offer you : • Unlimited employment contract with flexible working hours and good work life balance; • Competitive salary package; • Annual leave above legal minimum; • Space for individual responsibility and initiative; • Regular, individually tailored opportunities for continuing professional development; • Diverse working environment in a central location; • Friendly and dynamic team with flat hierarchies and a family-like atmosphere; • Attractive social benefits: lunch vouchers, pension plan, sports allowance & referral program; • Variety of team events. If you are interested, please send us your curriculum vitae via e-mail.

Description: About the role CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Cloud Infrastructure Architect – Nutanix Migration & Automation Specialist, to join the multicultural team of a prestigious European Institution in Luxembourg. As part of major IT transformation programs within European Institutions, we are looking for a Cloud Infrastructure Architect with strong expertise in Nutanix environments and virtual infrastructure migrations. The consultant will be involved in large-scale infrastructure modernization, migration, and automation projects, with high requirements in terms of availability, performance, and security. Responsibilities: • Design and define infrastructure architectures based on Nutanix AHV • Lead and execute migration projects from VMware (vSphere / vSAN) to Nutanix • Use and optimize Nutanix Move for workload migrations • Ensure interoperability between VMware and Nutanix environments • Contribute to virtualization strategy and its evolution • Automate infrastructure deployment and operations • Produce and maintain technical documentation and procedures • Collaborate with security, network, and application teams • Ensure infrastructure performance, scalability, and resilience Your Profile: • Strong expertise in: Nutanix AHV, Nutanix Move • Proven experience with: VMware vSphere, VMware vSAN • Solid background in: Virtualization technologies, Migration of critical infrastructures • Good understanding of cloud and hybrid architectures Nice to have: • Experience with DevOps practices • Knowledge of Infrastructure as Code tools (especially Ansible) • Experience with containerization (Docker, Kubernetes, etc.) • Experience with VDI environments on Nutanix • Previous experience in European Institutions or secured environments Profile: • 5–10+ years of experience in IT infrastructure • Strong experience in architecture and migration projects • Ability to work autonomously in complex environments • Strong analytical and documentation skills • Excellent communication skills Our Offer: • An attractive salary package with or without a company car • 5 additional vacation days each year • A dedicated training program with personal development plans • Extra-legal advantages (IT material, banks, ...) • Regular events with the CTG team: learning lunchs, team buildings, fun events, Xmas, Marathons, ... Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions. Please note that a criminal record check will be required for this position. Diplômes: Bachelor / Master in IT, Computer Science Certifications: Nutanix Certified

Join us ! Devenez Team Leader – Service Client chez AXA Wealth Europe pour un contrat à durée indéterminée Vous êtes à la recherche de nouveaux challenges, la satisfaction client est votre priorité et vous avez de l'énergie à revendre ? Venez prendre part à la formidable aventure de développement d'AXA Wealth Europe. Basé(e) à Luxembourg au sein de l'équipe Service Clients et directement rattaché(e) au Head of Clients Services and Investment Operations, vous contribuerez à la croissance de l'activité d'AXA Wealth Europe. Votre mission Vous aurez la responsabilité d'encadrer le service client et interviendrez notamment sur les missions suivantes : • Missions managériales : o Encadrer et accompagner une équipe d'un dizaine de personnes composée d'expertes et de chargés de clientèle. o Organiser et répartir le travail quotidien, assurer la gestion des planning et l'assignation des tâches. o Mener des entretiens individuels réguliers pour suivre la performance, identifier les besoins en formation et favoriser le développement des compétences. o Suivre et analyser les indicateurs de performance de l'équipe (délai de traitement, qualité, etc.). o Promouvoir une culture de la qualité, du respect des procédures et de l'amélioration continue. • Pilotage de l'activité : o Superviser la gestion quotidienne des dossiers : validation, contrôle et suivi. o Assurer le respect des délais de traitement, la conformité réglementaire et la qualité du service. o Mettre en place des actions correctives en cas de dysfonctionnements ou d'écarts par rapport aux objectifs. o Participer à l'élaboration de rapports d'activité et les analyser pour anticiper les pics d'activité o Gestion des incidents opérationnels : identifier, analyser et les résoudre • Contrôle et validation : o Valider les dossiers conformément aux pouvoirs de signature o Contrôler la qualité des interactions avec les partenaires (appels, emails) et veiller à leur conformité. o Garantir le respect des procédures de gestion et de conformité réglementaire. Votre profil • Expérience confirmée (5 ans minimum) en gestion d'équipe dans le secteur de l'assurance ou de la banque. • Connaissance réglementaire et conformité dans le secteur de l'assurance ou de la banque. • Vous maîtrisez impérativement le français ; la maîtrise des langues néerlandaise et anglaise est un avantage ; • Vous maîtrisez le Pack Office et avez une connaissance approfondie d'Excel; • Vous maitrisez l'utilisation d'outils CRM, reporting et gestion de workflows • Votre capacité d'analyse et de synthèse ainsi que votre rigueur et votre sens de l'organisation vous permettront de mener avec succès vos missions dans les délais impartis ; • Vous êtes doté(e) d'excellentes capacités de communication à l'écrit et à l'oral • Vous appréciez travailler en équipe et savez créer des relations de confiance avec vos collaborateurs. Nous vous offrons un environnement de travail enrichissant et porteur, l'expérience et les opportunités d'une entreprise locale à taille humaine, appartenant au groupe AXA, leader mondial de l'assurance. Qualités recherchées : • Leadership et motivation ; • Excellentes compétences en communication ; • Rigueur et précision au regard des enjeux financiers ; • Esprit client, sens du service ; forte orientation « solutions » ; • Intégrité et éthique ; • Capacité à travailler en équipe et de manière autonome ; • Polyvalence, capacité d'engagement et de prise en charge dans la résolution de problème ; • Dynamisme, esprit d'équipe, sens relationnel, et curiosité professionnelle dans un contexte d'amélioration continue ; • Grande ouverture d'esprit. Intéressé(e) ? Adressez directement votre candidature à la Direction des Ressources Humaines : jobs@axa.lu Pour finaliser le recrutement, il vous sera demandé plusieurs pièces justificatives, telles que la copie des diplômes, un extrait du casier judiciaire et éventuellement des certificats des emplois précédents. Les candidatures papier ne seront pas traitées. Vous souhaitez plus d'informations sur notre société et nos produits ? Consultez nos sites internet www.axa.lu et www.axa-wealtheurope.lu

Reference Number / No de référence: 1448148 Job Title / Intitulé de poste: Technicien de maintenance HVAC H/F Job Type / Type de contrat: CDI Duration / Durée: Industry / Secteur d'activité: Bâtiments et construction Salary / Salaire et Avantages: selon profil Experience / Nombre minimum d'années d'experience: 4 Location / Localité: Western Europe,Luxembourg Driving License / Permis: Non Technicien de maintenance HVAC Technicien Maintenance HVAC H/F À propos de l'environnement : Acteur reconnu du génie climatique au Luxembourg, notre entreprise intervient sur des projets variés et d'envergure : bâtiments tertiaires, équipements publics, établissements de soins, infrastructures scolaires… Entreprise à taille humaine, nous nous distinguons par la stabilité de nos équipes, la diversité de nos projets et une croissance continue. Rattaché(e) au chargé d'affaires, vous intégrez une équipe maintenance expérimentée et engagée, qui vous accompagnera tout au long de votre évolution. Vos missions Vous intervenez sur l'ensemble du Grand-Duché du Luxembourg pour assurer la maintenance préventive et corrective des installations : Maintenance et réparation des installations HVAC, froid industriel et/ou sanitaires Diagnostic des pannes et interventions de dépannage Contrôles de sécurité et vérification du bon fonctionnement des équipements Essais, réglages et mises en service Renseignement des interventions et création de fiches GMAO Gestion du matériel (commandes et suivi des stocks) Relation client et conseil technique Participation aux astreintes selon planning Profil recherché Formation minimum BAC PRO en maintenance HVAC ou équivalent 3 ans d'expérience minimum sur un poste similaire Connaissances en climatisation, réfrigération, sanitaire, électrotechnique et/ou régulation Capacité à lire des schémas électriques Maîtrise du français ; le luxembourgeois, l'allemand ou l'anglais est un atout Autonomie, sens du service et goût du travail bien fait Envie de s'investir sur le long terme et de relever de nouveaux défis Pourquoi nous rejoindre ? Entreprise à taille humaine avec circuits de décision courts Forte stabilité des équipes et ambiance de travail conviviale Projets techniques variés et stimulants Parcours de formation et opportunités d'évolution professionnelle Mobilités internes possibles Engagement fort en matière de RSE Package salarial attractif Possibilités d'expériences à l'international

Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. (MIBL) is a Bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation, member of the Mitsubishi UFJ Financial Group, one of the largest financial groups worldwide. MIBL provides a wide range of financial services to institutional investors including depositary, custody, fund administration and other banking-related services. MIBL now has an opening in its Human Resources Department for a: Senior Human Resources Generalist (CDI) (Ref.: MIBL_HRD_05/2026) You will be joining a team of dedicated and experienced people and be an important member of the Human Resources Department reporting directly to the Head of Human Resources Department. The Senior Human Resources Generalist will operate, supporting actively all of the department's duties as needed. Tasks and responsibilities: • Recruitment & Talent acquisition Help to manage end to end recruitment, job posting, interviewing, selection and onboarding of candidates by ensuring a positive candidate experience and efficient hiring process • Payroll & benefits: Act as a back up on payroll preparation and validation, to be processed on time and accurately, deal with all payroll enquiries (i.e. input, process and control all aspects of the monthly payroll); Ensure the administration and payment of benefits • HR Administration & Compliance: Produce, maintain regular monthly, quarterly and annual HR statistics, dashboards and reports; Deal with administrative tasks related to employees lifecycle; Deal in the most efficient and effective manner and with high degree of accuracy with all kind of absences (i.e. sickness, exceptional leave, business trips) including updating HR Systems; Prepare HR reports, KPI s and dashboards. Maintain employees' records and documentation accuracy. • Training & development Track training activities and maintain training records Support training needs analyses and development initiatives • Miscellaneous Liaise with requests from internal and external auditors; Participate in the implementation of prevailing labor, social security; Contribute to the continuous improvement of HR-administration related processes; Act as a back up on other HR members tasks (i.e. recruitment, stay permit delivery); Participate in Ad hoc projects and in the creation and updating of HR policies : Record data and maintain the HR Information System up and various databases to date. Profile: • University degree and a mandatory experience of at least 5 years in a similar HR function; • Fluent in English (French or any other language would be an asset); • Excellent organizational and administrative skills; • Flexible, organised and quality oriented; • Ability to work autonomously and take initiative; • Proficient in MS Office tools, advanced in Excel, • Experience with the presence/absence management tool DSK/Tim is considered as an advantage; • Knowledge of the terms of the Collective bargaining Agreement is considered as a plus; • Confidentiality, reliability and handle sensitive information; • Good interpersonal skills and ability to work as part of a team. If you are interested in pursuing this opportunity further, please send your application letter with a detailed curriculum vitae to: Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. Attention: Human Resources Department 287-289, Route d'Arlon L – 1150 Luxembourg e-mail : recruitment@lu.tr.mufg.jp “Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)”.