About the role: As a Telephone Roadside Assistance Agent, you are the first point of contact for drivers who experience a breakdown while on the road. You remain calm, ask the right questions, and make sure every driver receives the support they need. You coordinate interventions with partner services and keep the driver informed throughout the process. It's a role with real impact: thanks to your composure, communication skills, and problem-solving mindset, you make a genuine difference during stressful moments. Your responsibilities:
- Assess the situation by asking targeted questions and gathering essential information.
- Stay calm in urgent situations and consistently act with customer focus.
- Working together in a dedicated team: You will be part of a team that is committed 24/7 to providing our customers with the best possible support.
- Strong communication skills and the ability to speak clearly, empathetically, and professionally over the phone.
- Stress resilience and the ability to maintain oversight in busy situations.
- Willingness to work in a shift system: early, late, day, night and weekend work.
- Experience in dispatching, customer service, or roadside assistance is an asset.