Wygwam, a division of the Niko Group, is continuing to build and strengthen its own organization. To support our customers and sales activities across Belgium, the Netherlands, and France, we are looking for two Sales Business Supporters.
These are newly created positions that offer the opportunity to make a real impact from day one. During your onboarding, you will work closely with colleagues from both Wygwam and our parent company to gain a thorough understanding of our customers, systems, and processes. Once this foundation is established, you will play an important role in improving the way we work and helping to build a future-proof support organization.
As a Sales Business Supporter, you will be a key link between customers and internal departments such as Sales, Operations, Finance, and Logistics. You will support the complete customer journey, combining customer service, commercial support, process coordination, and administrative follow-up. Your contribution will help ensure excellent customer experience while supporting efficient business operations.
In this role, you will work in an international environment with colleagues from several European countries. You will report to a manager based in Denmark and collaborate with stakeholders throughout the organization. If you enjoy taking ownership, working across different functions, and contributing to a business undergoing transformation, this could be the perfect next step in your career.
Your responsibilities
- Support end-to-end customer and sales processes across Belgium, the Netherlands, and France.
- Handle daily customer inquiries and provide professional follow-up through the appropriate communication channels.
- Process customer orders accurately and ensure timely administrative follow-up.
- Manage customer returns and coordinate with relevant internal departments to ensure efficient resolution.
- Maintain customer, product, and pricing information in SAP and ensure data accuracy at all times.
- Manage commercial agreements, pricing structures, and bonus schemes in accordance with company guidelines.
- Monitor delivery performance and support the resolution of delivery-related issues when required.
- Act as the primary link between customers and internal stakeholders across Sales, Operations, Finance, and Logistics.
- Support product launches, pricing updates, and future SAP-related developments.
- Identify opportunities for process improvement and contribute to the implementation of more efficient ways of working.
- Work accurately with data across multiple systems while maintaining a high standard of quality and consistency.
- Ensure customers receive a professional, timely, and positive experience in every interaction with Wygwam.
- Collaborate closely with colleagues across departments and countries to achieve shared objectives.
- Participate actively in meetings, training sessions, and knowledge-sharing activities throughout the organization.
- You have experience in Sales Support, Customer Service, Operations, Business Support, or a similar commercial role.
- You are fluent in Dutch and French, both spoken and written.
- You have a professional level of English and can communicate confidently in an international environment.
- You enjoy taking ownership and consistently follow tasks through to completion.
- You are comfortable working in a changing environment where priorities may shift.
- You have a structured and organized way of working with strong attention to detail.
- You have a customer-focused mindset and enjoy building positive relationships with customers and colleagues.
- You are proactive and solution-oriented, always looking for opportunities to improve processes.
- You are resilient and motivated by the challenge of helping build new ways of working while learning from existing processes.
- You have a good understanding of business processes and administrative workflows.
- You are confident working with data and managing information across multiple systems.
- You have strong Excel skills and are comfortable working with the wider Microsoft Office suite.
- Experience with SAP or other ERP systems is considered a strong advantage.
- You enjoy collaborating across different functions and working with diverse teams.