Netherlands, BUSSUM
Support Engineer (Bussum)
We are currently recruiting a Support Engineer (m/f/x), to join our IT team , as part of our Central Services team which is located in the Netherlands, Belgium, Germany , Spain and the United Kingdom and consists of more than 50 specialists who are also responsible for the reporting, accounting, legal, tax, investor relations, HR , ESG and information management functions of the Waterland group.
Role summary
As Support Engineer , you are service-minded, take ownership of issues, and demonstrate deep technical expertise in Microsoft 365 and related technologies. This role focuses on providing high-quality operational support, improving system reliability, and ensuring smooth day-to-day IT service delivery in a dynamic, fast-paced environment.
The ideal candidate will: - Provide advanced technical support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, and device management. - Troubleshoot incidents and requests efficiently, ensuring timely resolution and clear communication with end-users. - Act as the first point of escalation for complex issues within the IT environment. - Collaborate with IT colleagues and business teams to implement system improvements and automation opportunities. - Maintain accurate records of incidents, problems, and changes in the ITSM tool. - Assist with IT asset management, lifecycle tracking, and user onboarding/offboarding processes. - Document solutions, create knowledge base articles, and contribute to IT operational guides. - Support rollout and maintenance of IT projects (e.g., system upgrades, migrations, integrations).
The Support Engineer will report to the IT Infrastructure and Operations Manager, also based in the Netherlands.
Candidate profile
We are seeking candidates (m/f/x) who can meet the following requirements: - Strong technical knowledge of Microsoft 365 E5 suite (Exchange, Teams, SharePoint, Intune, Endpoint Manager). -...
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