Dalo02 S.A R.L.
Luxembourg, SCHOUWEILER
Main Functions and Responsibilities
- Organizing and supervising housekeeping staff responsible for cleaning apartments, houses, and hotel rooms, and preparing properties for guest arrivals.
- Assigning daily work tasks and ensuring the efficient execution of work across multiple properties simultaneously.
- Conducting detailed inspections of apartments, houses, and hotel rooms after cleaning has been completed by staff.
- Carrying out thorough quality control checks to ensure that properties meet the company's standards of cleanliness, hygiene, presentation, safety, and guest readiness.
- Verifying that each property is fully prepared for guest check-in prior to arrival.
- Identifying cleaning deficiencies, missed tasks, and other quality issues, and providing employees with instructions for their immediate correction.
- Monitoring staff performance and ensuring compliance with the company's internal standards, procedures, and requirements.
- Conducting regular and random quality audits of cleaning services and maintaining related documentation.
- Training, supporting, and onboarding new employees.
- Conducting staff briefings, providing guidance, and offering practical assistance to employees.
- Monitoring the availability of cleaning products, bed linen, consumables, guest welcome amenities, and housekeeping equipment.
- Idendifying and reporting to management any technical issues, property damage, inventory shortages, safety concerns, or other problems discovered during inspections.
- Coordinating with maintenance technicians, contractors, and company management to ensure properties remain in excellent condition.
- Resolving operational issues related to guest arrivals and departures, property preparation, and staff performance.
- Maintaining reports and monitoring the completion of assigned tasks.
- Regularly visiting properties throughout Luxembourg to conduct quality control checks, supervise staff, and resolve operational issues.
Additional Responsibilites
- Ensuring that beds, bed linen, towels, welcome amenities, and other guest supplies are prepared according to company standards.
- Monitoring compliance with sanitary, hygiene, and safety regulations.
- Assisting in the resolution of guest complaints related to cleaning quality and service standards.
- Partcipating in the improvement of internal housekeeping procedures and service standards.
- Ensuring effective communication between management and staff in order to maintain a high level of service quality.
Candidate Requirements
- Minimum of 3 years of experience in housekeeping and staff management.
- Excellent organizational, managerial, and communication skills.
- Ability to work independently and manage multiple properties simultaneously.
- Valid Category B driving licence.
- Flexibility to work weekends and public holidays when required.
- Fluent Russian language skills – mandatory.
- Fluent Tajik language skills – mandatory.
- Knowledge of English is considered an advantage.
Preferred Qualifications and Personal Qualites
- Higher education or professional training in Psychology, Management, or related fields is considered a significant advantage.
- Strong understanding of human psychology, interpersonal communication, and team dynamics.
- Ability to evaluate employee performance, idendify training needs, and work effectively with people from different backgrounds and cultures.
- Conflict resolution and problem-solving skills.
- High level of emotional intelligence.
- Ability to build positive working relationships within a team.
- Leadership qualites combined with empathy, fairness, and professionalism.
- Politeness, friendliness, and a customer-oriented attude.
- Ability to motivate employees and maintain a positive working environment.
- Strong observation skills and attention to detail.
- Ability to remain calm and make sound decisions under pressure.
- Excellent communication and people-management skills.
The Housekeeping Manager must provide employee training, give work instructions, monitor the quality of completed work, conduct property inspections, ensure compliance with company standards, and maintain effective communication within the team.
As the company's management communicates in Russian and Tajik, fluency in both Russian and Tajik is
a necessary requirement for the successful performance of this position.
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