Netherlands, NIEUWEGEIN
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Senior Customer Service Account Specialist
Consumer Brands Administration United States, Stamford, CT, CT Full Time Regular north america brandbar 1090x158
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you'll do - Oversee all open orders to ensure on-time delivery while serving as the primary point of contact for customer inquiries, logistics issues, and Top Tier account supply chain activities - Make key fulfillment decisions, including stock transfers, alternate distribution center shipping, and adjusted delivery timelines with customers - Analyze service performance (in-stocks, on-time delivery, service levels, penalties) and develop action plans to meet or exceed KPIs - Collaborate with carriers and internal teams to expedite shipments, manage refused/discontinued product returns, and resolve billing discrepancies cost-effectively - Allocate limited inventory strategically to prioritize key accounts and maintain high service levels - Drive continuous improvement by analyzing customer data and supply chain trends, identifying opportunities, and partnering with Sales/Marketing on customer-specific programs - Act as a subject matter expert and relationship owner-leading meetings, supporting customer visits, training new hires, and influencing KPIs and operational improvements
What makes you a good fit - Bachelor's Degree preferred - 2+ years' experience in customer service, sales, or supply chain - Proficient in Microsoft Office (Excel, Word, Power Point) and web-based applications. - Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus. - Ability to communicate and work well with all levels of management. - High degree of organization and quantitative skills. - Self-motivated problem-solving ability. - Ability to work in a team environment. Highly motivated; ent...
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