X This is a 12 month Fixed-Term Contract (FTC) role. Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in a technology or consulting firm, or equivalent experience in product management, finance, corporate strategy or sales operations. Preferred qualifications: Experience in sales or marketing, with the ability for making pragmatic decisions when implementing initiatives with the sales team. Ability to identify business issues and opportunities by taking customer needs in consideration, thinking creatively about solutions and creating well-structured plans for them by weighing risks. Ability to lead operational and strategic initiatives and engage with stakeholders, navigate ambiguity. Ability to be a collaborator within the team to influence and build relations across various Google functions. Excellent communication skills with the ability to break down priorities into clear, actionable steps, to allow for timely execution. About the job As a part The Go-to-Market Operations (GTM) team, you will help ensure Google's ever-evolving Ads business runs smoothly, contributing to setting go-to-market strategy, driving flawless execution and operations against the strategy, and working alongside teams embedded across major Ads business areas and global functions. As a part of the Business Strategy and Operations organization, you will provide business-critical insights through analytics, ensure cross-functional alignment of goals and execution, support partnerships and new initiative. You will stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives. You will play a crucial role in helping the Northern Europe business, acting as a key thought partner to regional leaders, Directors and Country Managers, helping them shape, develop and drive the implementation of their Sales Strategy. Responsibilities Cultivate professional relationships with executive leadership, providing an unbiased perspective on business issues and opportunities while serving as both a advocate and challenger to the business partners. Oversee the delivery of sales Planning for the region, from annual Objectives and Key Results (OKR)-setting, to quarterly activation and communication. Lead sales enablement initiatives for the region, including operational excellence programs, capability and coaching investments, and manager communities. Establish and drive management teams by providing structured governance and support to high-impact communications to the teams they manage, including regional Town Halls. Manage or support initiatives across markets, functions and product areas including influencing and aligning stakeholders across EMEA sales enablement communities.

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Turkish and Bulgarian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Turkish, Bulgarian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and analytical
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Italian, Romanian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead 
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Italian, Romanian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead 
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Turkish and Bulgarian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Turkish, Bulgarian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead 
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Italian, Romanian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead 
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Italian, Romanian and English (spoken and written), any additional language is an asset
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead
• Cool-headed under pressure, with a practical mindset
• Comfortable working independently
• Naturally proactive, curious, and service-oriented

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Italian, Romanian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead 
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.

This is you:

• Fluent in Italian, Romanian and English (spoken and written), any additional language is an asset 
• Experience in a customer-focused role
• Structured, accurate, and always a step ahead 
• Cool-headed under pressure, with a practical mindset 
• Comfortable working independently  
• Naturally proactive, curious, and service-oriented 

Ben jij communicatief sterk, commercieel ingesteld en hou je van klantencontact in een dynamische omgeving? Werk je graag nauwkeurig én haal je energie uit telefonisch contact met klanten? Dan is deze functie misschien exact wat je zoekt.

Voor een sterk groeiende speler binnen de distributie- en convenience-sector zoeken we een enthousiaste Customer Service Medewerker voor de vestiging in regio Nijvel. In deze gevarieerde functie ben jij een belangrijke schakel tussen klanten, sales en logistiek. Je zorgt ervoor dat bestellingen correct verwerkt worden en klanten kunnen rekenen op een vlotte en professionele service.

Jouw takenpakket bestaat onder andere uit:

• Verwerken van bestellingen via telefoon en mail
• Telefonisch voorstellen van producten en promoties
• Klanten professioneel verder helpen bij vragen of problemen
• Administratieve opvolging van dossiers en klachten
• Nauwe samenwerking met logistiek om een vlotte levering te garanderen
• Opvolgen van resultaten en deadlines

Wie zoeken we?

• Je hebt al een eerste ervaring binnen customer service, administratie of commerciële binnendienst
• Je communiceert vlot en klantgericht
• Je werkt nauwkeurig en georganiseerd
• Je hebt een commerciële mindset en neemt graag initiatief
• Je bent een echte teamplayer
• Je hebt een goede kennis van MS Office en Outlook
• Je spreekt zeer goed Nederlands én Frans
• Een goede kennis Engels is mooi meegenomen