Insignia Lifestyle Services s. r. o.
Slovakia, Bratislava-Petržalka
Key responsibilities:
• Delivering concierge and travel services, such as and not limited to: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquiries, locating hard-to-find items, assistance while travelling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets and helicopters arrangements and product comparisons, and any other support client might need.
• Controlling of Premium and Call Center requests.
• Ensuring ongoing telephone communication with the clients.
• Accomplishing Insignia Shareholder personal requests.
• Filtering incoming e-mails, queries, phone calls and invitations by redirecting or taking forward as appropriate.
• Managing requests (receiving, handling and control).
• Maintaining database in CRM daily.
• Activating Call Center Clients based on targets.
• Providing support to the Premium Back Office and MICE Team on Holidays/Vacations/Days Off/on manager’s request.
• Working closely with international partners and service suppliers, conditions negotiation.
• Providing meaningful and relevant knowledge and insight to customers regarding the services that we can offer.
• Utilising a variety of resources, including search engines, web-sites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.
• Supporting Marketing division with ideas for newsletter for the call center clients.
• Participating in cross training modules (concierge-shopping-travel-control).
• Providing support and training for the newcomers.
• Maintaining acceptable performance standards including effectiveness, efficiency and quality.
• Working in a fast-paced, structured call center environment.
Objavljeno prije 2 dana