Komunikácia so zákazníkmi prostredníctvom e-mailu, chatu a telefónu v slovenskom, anglickom a čínskom jazyku
Správa internetového obchodu (vkladanie produktov, aktualizácia cien, správa objednávok)
Spracovanie a vybavovanie online objednávok
Vyhľadávanie a komunikácia s dodávateľmi z Ázie
Spolupráca s marketingovým oddelením na online kampaniach
Príprava produktových popisov a textov v čínštine
Zákaznícka podpora a riešenie reklamácií
Pravidelné reportovanie výsledkov predaja
• Delivering concierge and travel services, such as: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquiries, locating hard-to-find items, assistance while travelling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets and helicopters arrangements and product comparisons, and any other support Client’s clients (hereinafter referred to as “Customer” or “Customers”) might need.
• Controlling of Premium and Call Centre requests.
• Ensuring ongoing telephone communication with the Customers.
• Accomplishing Insignia Shareholder personal requests.
• Filtering incoming e-mails, queries, phone calls and invitations by redirecting or taking forward as appropriate.
• Managing requests (receiving, handling and control).
• Maintaining database in CRM daily.
• Activating Call Centre Customers based on targets.
• Providing support to the LSB Premium Back Office and IGC MICE Team on Holidays/Vacations/Days Off/Manager’s request.
• Working closely with international partners and service suppliers, conditions negotiation.
• Providing meaningful and relevant knowledge and insight to Customers regarding the services that we can offer.
• Utilising a variety of resources, including search engines, web-sites and internal resources to research Customer requests with the goal of delivering meaningful and valuable solutions.
• Supporting Marketing division with ideas for the newsletter for the Call Centre Customers.
• Participating in cross training modules (concierge-shopping-travel-control).
• Providing support and training for newcomers.
• Maintaining acceptable performance standards including effectiveness, efficiency and quality.
• Working in a fast-paced, structured Call Centre environment.
Job Description
The internship position focuses on the strategic development and operational management of Sweet TV’s social media presence in selected Eastern European markets. The intern is responsible for supporting the planning, creation, and implementation of digital content across Instagram and Facebook, with the goal of increasing brand visibility, reach, and audience engagement.
The role also includes the evaluation of campaign performance using statistical indicators such as ROI, CTR, CPC, and reach. Activities will be tailored to reflect local market specifics and cultural contexts. The intern will collaborate with the company’s marketing team and report on outcomes regularly.
This position directly supports the learning objectives of the International Business Administration program, especially in the areas of:
• International marketing and communication
• Statistical data analysis and business metrics
• Cross-cultural brand positioning
• Digital strategy execution in international markets
Key responsibilities:
• Delivering concierge and travel services, such as and not limited to: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquiries, locating hard-to-find items, assistance while travelling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets and helicopters arrangements and product comparisons, and any other support client might need.
• Controlling of Premium and Call Center requests.
• Ensuring ongoing telephone communication with the clients.
• Accomplishing Insignia Shareholder personal requests.
• Filtering incoming e-mails, queries, phone calls and invitations by redirecting or taking forward as appropriate.
• Managing requests (receiving, handling and control).
• Maintaining database in CRM daily.
• Activating Call Center Clients based on targets.
• Providing support to the Premium Back Office and MICE Team on Holidays/Vacations/Days Off/on manager’s request.
• Working closely with international partners and service suppliers, conditions negotiation.
• Providing meaningful and relevant knowledge and insight to customers regarding the services that we can offer.
• Utilising a variety of resources, including search engines, web-sites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.
• Supporting Marketing division with ideas for newsletter for the call center clients.
• Participating in cross training modules (concierge-shopping-travel-control).
• Providing support and training for the newcomers.
• Maintaining acceptable performance standards including effectiveness, efficiency and quality.
• Working in a fast-paced, structured call center environment.
Vykonávanie marketingových analýz a prieskumov trhu, vrátane zberu, spracovania a vyhodnocovania dát. Aktívna komunikácia so slovenskými aj zahraničnými klientmi.
Telefonická podpora v jazykoch: Angličtina a Francúzština/Nemčina, podpora klientov, ktorí majú záujem o objednvanie prostredníctvom web stránky zamestnávateľa.
