Netherlands, EINDHOVEN
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Senior Product Manager - Service & Delivery Platform
Location Eindhoven, Noord-Brabant, Netherlands Job Type Full time Job Id 569891 Posted Date: 01/22/2026
JOB DESCRIPTION
Job Title Senior Product Manager - Service & Delivery Platform Job Description
We are seeking an experienced Senior Product Manager to complement our product team, contributing to the vision, strategy, and roadmap for our ServiceNow -based customer service ecosystem. This role will drive the development and optimization of digital capabilities that enable our service organization to deliver exceptional customer experiences-spanning case management, renewals, upsells, customer complaints, self-service, and knowledge management.
The ideal candidate will be a strategic thinker and a hands-on product leader who thrives at the intersection of AI, automation, customer experience, and enterprise service technology. You will shape how our service organization uses data and intelligent automation to deliver faster, smarter, and more personalized support.
Please note: we are unable to provide relocation sponsorship for this role.
Your role:
Product Strategy & Roadmap -
Define and co own the end-to-end product roadmap for ServiceNow capabilities supporting the global service organization. -
Translate business needs into a clear product vision focused on intelligent workflows, predictive insights, and customer self-service empowerment. -
Collaborate with senior stakeholders to align platform strategy with corporate goals and service transformation objectives.
Customer & Business Outcomes -
Partner with Service Operations, Customer Success, Sales, and Marketing to understand and optimize user journeys for renewals, upsells, complaint handling, and self-service. -
Leverage AI-driven analytics, predictive models, and conversational bots to enhance customer experiences and reduce manual workloads. -
Develop data-driven insights...
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