To link your eID (electronic ID) to your EU Login account:

• Log into your EU login account,
• Go to your settings and click on Link my eID.

This option can link your national electronic identity card to your EU Login account.

Then, complete the process according to the steps explained in the instructions document.

No, if you are already using eID to sign in to Europass, you can continue logging in as you have previously. You do not need to activate two factor authentication separately.

Note that you need to read the QR code with the EU login app, not with your regular QR code reader.

First, on your desktop device, you need to add a mobile device to your EU login account. Open a browser on your PC and follow this link.

You will be prompted to authenticate. Then click on "Add a mobile device" in the browser on your PC. Once you have followed the steps through, a QR code will be generated.  You can find further details on page 12 of the user guide.

Using 2FA ensures additional data security and reduces fraudulent activities. This way, you can access your account from any system or environment without any risk to your personal and sensitive data.

Enabling Two-factor authentication (2FA) is one of the most effective measures to combat credential theft. It requires a second piece of information beyond username and password. This can be a knowledge factor (something the user knows e.g. a PIN), a possession factor (something the user has e.g. a security token, a mobile device or smartphone app) or a biometric factor (e.g. fingerprints, facial and voice recognition). By providing a second layer of authentication, 2FA increases the security of data to a much greater extend. If, for instance, a password is compromised, it offers another layer of protection to block unauthorized access.

The European Commission has set the use of 2FA, particularly EU Login 2FA, mandatory for its IT systems handling Sensitive Non-Classified (SNC) information and strongly recommended for its IT systems handling ‘Publicly available’ and ‘Commission use’ information.

To sign in, you must first go the Europass portal in the ‘Login’ feature to connect. Then, the option that you have chosen in the setup will be the only one showing to you and it will be very straightforward from then on.

Enter your password in the ‘Password’ field.

Click the ‘Sign in’ button.

On your phone, the EU Login mobile app PIN code opens automatically and prompts you to enter your PIN code.

Enter your PIN code and tap on ‘Authenticate’.

If the app is active (in the foreground), it will automatically redirect you to the browser selector.

If the app is in the background, a notification is displayed on your device. Please accept this notification to be redirected successfully.

No, it is not possible to use EU Login Mobile App without securing your device with a pin, pattern or fingerprint.

If you lost or forgot your PIN code for EU login mobile app, please follow the instructions below:

• Open EU login mobile app
• Go to Settings
• In the upper right corner, click on the 3 dots (Android) or the wheel (IOS)
• Click Forgot PIN code
• Enter your EU login credentials linked to the app
• Choose a new PIN code