Enabling Two-factor authentication (2FA) is one of the most effective measures to combat credential theft. It requires a second piece of information beyond username and password. This can be a knowledge factor (something the user knows e.g. a PIN), a possession factor (something the user has e.g. a security token, a mobile device or smartphone app) or a biometric factor (e.g. fingerprints, facial and voice recognition). By providing a second layer of authentication, 2FA increases the security of data to a much greater extend. If, for instance, a password is compromised, it offers another layer of protection to block unauthorized access.

The European Commission has set the use of 2FA, particularly EU Login 2FA, mandatory for its IT systems handling Sensitive Non-Classified (SNC) information and strongly recommended for its IT systems handling ‘Publicly available’ and ‘Commission use’ information.

To sign in, you must first go the Europass portal in the ‘Login’ feature to connect. Then, the option that you have chosen in the setup will be the only one showing to you and it will be very straightforward from then on.

Enter your password in the ‘Password’ field.

Click the ‘Sign in’ button.

On your phone, the EU Login mobile app PIN code opens automatically and prompts you to enter your PIN code.

Enter your PIN code and tap on ‘Authenticate’.

If the app is active (in the foreground), it will automatically redirect you to the browser selector.

If the app is in the background, a notification is displayed on your device. Please accept this notification to be redirected successfully.

No, it is not possible to use EU Login Mobile App without securing your device with a pin, pattern or fingerprint.

If you lost or forgot your PIN code for EU login mobile app, please follow the instructions below:

• Open EU login mobile app
• Go to Settings
• In the upper right corner, click on the 3 dots (Android) or the wheel (IOS)
• Click Forgot PIN code
• Enter your EU login credentials linked to the app
• Choose a new PIN code 

No, you can only access one Europass (or EU login) account per device.

To set up EU LOGIN mobile app as second authentication method to access the Europass portal, you need to follow 3 steps:

• Download the app.
• Set up ‘Mobile devices’ on your EU Login credentials on the ECAS website.
• Chose the ‘Mobile app + pin’ authentication method.

Download the app on your device. Once created the account and have successfully authenticated for the first time on the ECAS website, move the mouse over the gear at the top right-hand corner to display the menu and select ‘My Account’.

Click on ‘Manage my mobile devices’. Click on ‘Add a mobile device’.

Fill in the required information on the ‘Add a mobile device’ screen. You need to provide a name for your device and set up a four-digit PIN code. 

Click on the submit button.

Open the   EU Login app on your phone and select the ‘Initialise’ option. Follow the instructions on-screen and allow access to your camera.

The QR code scanner will start on your mobile device, and a QR code will be displayed on the screen of your PC.

Point the camera of your mobile phone to your PC screen until the QR code is recognised.

In the ‘Authenticate’ screen, enter the four-digit PIN code you set up earlier and click on ‘Authenticate’.

A success message will be displayed on your device, confirming the setup of your mobile device with EU Login.

Congratulations! Your EU Login mobile app is successfully installed and can be used for authenticating. Click on ‘Continue’ to be redirected to the welcome screen.

You can download the EU Login mobile app from the Google Play store (if you have Android as operative system on your device) or The Apple App Store (if you have iOS as operative system on your device).

If at this point you are not in possession of a smartphone, which can run the EU Login Mobile App, you can use other devices to authenticate or use some of our other authentication options.

You can use any compatible IOS or Android tablet device to install the EU Login Mobile App or you can make use of the other two available authentication options:

• Security key (such as Yubikey);
• Trusted platform (such as Windows Hello) on your computer.

Please find more information on these two options via the EU Login tutorial and on the EU login support pages.

If you have forgotten your password or you have received an error message stating ‘incorrect password supplied’, then you can request an email to reset your password.

Provide your email address and follow the instructions on the screen. You should now be able to set a new password.

This means that you have already created an EU login account. It may have been for another application or webpage that Europass.

Go to Reset your password and provide your e-mail address and follow the on-screen instructions.