Netherlands, AMSTERDAM
Support commercial sales Amsterdam Fulltime
4500
Solliciteer
As a Commercial Support Engineer After Sales , you will play a central role in supporting our international customers and ensuring the successful delivery of technical service solutions. You will manage inquiries from a diverse range of clients worldwide - including end users, agents, distributors, and sales offices.
In this role, you will help define project scopes, coordinate services internally, and ensure that customers receive high-quality support and timely solutions. You will work closely with different departments and act as a key link between customers and internal teams.
What You'll Do Pre-Sales Activities - Collaborate with customers and internal stakeholders to define the scope and solution for service-related inquiries. - Translate customer needs into clear and accurate quotations. - Collect and evaluate information from various departments such as engineering, logistics, field engineering, and finance for complex or non-standard requests. - Maintain clear communication with clients in Dutch and English (additional languages are a plus).
Post-Sales Activities - Manage and process customer orders in the ERP system. - Monitor delivery timelines and proactively follow up on potential delays. - Coordinate and schedule field service engineers when required. - Ensure service orders are completed successfully and meet customer expectations.
Scope of the Role - Support customers worldwide (excluding the United States). - The position is office-based in Amsterdam with close collaboration across internal departments.
What You Bring - A technical background (degree in engineering or a related field is preferred). - Experience in project coordination or a similar role within a technical or industrial environment. - Strong analytical and systematic thinking skills with a problem-solving mindset. - Excellent organizational and project coordination abilities . - ...
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