Körber AG
Germany, Hamburg
Wir sind Körber - ein internationaler Technologiekonzern mit rund 13.000 Mitarbeitern, mehr als 100 Standorten weltweit und einem gemeinsamen Ziel: Wir setzen unternehmerisches Denken in Kundenerfolge um und gestalten den technologischen Wandel. In den Geschäftsfeldern Digital, Pharma, Supply Chain und Technologies bieten wir Produkte, Lösungen und Services, die begeistern. Auf Kundenbedürfnisse reagieren wir schnell, Ideen setzen wir nahtlos um, und mit unseren Innovationen schaffen wir Mehrwert für unsere Kunden. Dabei bauen wir verstärkt auf Ökosysteme, die die Herausforderungen von heute und morgen lösen. Die Körber AG ist die Holdinggesellschaft des Körber-Konzerns.
You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.
Your role in our team
- Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
- Run hands-on project management with our internal business and IT CRM community as well as external partners
- Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
- Drive CRM user adoption and enable users globally
- Promote benefits of CRM within the organization
- Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack
- Drive clear functional specification setting for user stories/use cases
- Define product owner visions setting and aligning CRM enhancement roadmaps with divisions
Your profile
- Bachelor or masters degree
- 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
- Fast-paced corporate set up and/or IT/strategy consulting background preferential
- Experience in sales/service functions preferred (project, strategic, operative)
- Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus
- Proven learning journey track record a plus, e.g. Salesforce/similar certification/training proof (Salesforce trailhead)
- High target/result-driven personality with a high level of commitment and personal initiative
- Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization
- Team player with hands-on mentality who likes to work in an agile way
- Fluency in German and English in both verbal and written communication - orally, in text and presentation settings
Your benefits
- You benefit from group-wide and international collaboration
- Our corporate culture is open and communicative
- We support your professional development
- We offer performance-based compensation
- Our working hours are flexible and adjusted pragmatically to workload demands
- Opportunities for remote work are available
- At our Hamburg location, we contribute to public transport costs, and free parking spaces are available
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