IKEA AB
Sweden, MALMÖ
As a person you are passionate about the behaviours of the many people and the trends that influences them. You feel motivated by exceeding customer expectations and reaching results. You demonstrate strong IKEA leadership skills, by using sound judgements to make timely and effective decisions. Your strong interpersonal skills sets the foundation for building trustful relationships and help provide support, coaching, training, and career direction to others.
You have:
• solid knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
• insights about the current market environment, expectations from customers today and tomorrow to secure the commercial & service offers meet customer demands & needs
• knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities
• up-to-date knowldge of all products and services types that IKEA offers and sells to customers
• experience in steering the customer to the right product or service for their need
• knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs
• the ability to communicate verbally, visually and in writing in an inspirational IKEA way
• appreciate the mix of strategic thinking and turning trends into practice
• proven advanced training in Marketing, Sales, Business Management or equivalent
• minimum of 5 years of working with Sales, Customer Experience/Support or equivalent
• experience with sales in multichannel customer journeys
• knowledge of IKEAs corporate identity, core values and vision
You will be responsible for maximizing sales and conversion across all touchpoints by ensuring a seamless & easy buying process. Supporting the markets in order to achieve goals is essential in this role.
You will:
• oversee the sales support team, including sales & supply balancing, commercial activities, stock allocation, core area support
• support markets with strategic guidance, ways of working, and tools in sales steering, planning, and activation
• work in partnership with R&S to act on deviations and opportunities within the Supply Chain
• lead the development of the commercial activity calendar, secure alignment with overall sales targets and provide global sales steering advise to the markets
• lead, coach and develop a team of sales steering and core area leaders & specialists
• work across functions within INGKA Group and in good collaboration with other IKEA businesses
MARKET SUPPORT
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
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