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Are you commercially minded and do you enjoy working with customers? Are you looking for a job that is never the same and where you get opportunities to grow?
Then maybe you are our new CUSTOMER CARE REPRESENTATIVE!
For our client, the largest private rail freight operator in Europe, we are looking for a customer care representative to join the Freight Force.
As a customer care representative you will: Process owner for the booking & check-in process
- You accept bookings on customer request
- You make bookings yourself of containers and wagons on trains and you send the booking instructions and agreements to Order Management
- You inform and make the customer acquainted with the Customer Portal so that he is able to makes his own bookings. You assist the customer in every step of the booking process.
- You manage changes of the original booking
- You check if basic commercial data is known and is supported via the Customer Portal. If no, you inform and request assistance from Inside Sales to amend lacking commercial information
- You rectify the missing and/or wrong contract number for import orders to ensure quick O2C
- You make sure that all booking details are correct and that there are no anomalies that can slow down the order-to-cash process
- You prepare template of the railway bill/consignment note.
- You make the consignment note (as a paid service or if in high special need for assistance)
Commercial tasks
- You are able to maximize the fill rate of each train by finding the extra box/wagon and by consulting the customer on a professional and commercial way (based on parameters of Commercial Margin Management)
- You manage the customer relation daily and (pro-) actively to create a lock-in opportunity and retain Customer satisfaction.
- You build a customer relationship through high standard service delivery and execution.
- You highten awareness and inform the client of successful products
- You inform and share knowledge with other stake-holders within the company to inform and update on this new transport relation
Customer behavior
- You discuss and try to understand the booking behaviors and needs of the Customer via commercial discussions based on KPI’s (in relation to SLA)
- You sharing info about the customer behavior with commercial stake-holders (commercial Margin Management/Key accountmanagers/Inside Sales/...)
Communication
- You are pro-actively by thinking with the customer, assessing and acting before possible incidents.
- You assure the tracking & tracing (within office hours) via Customer Portal and other ways (digitalization is key and our future aim)
- You receive and assist the Customer with his complaint within our organisation and stakeholders
Who are we looking for?
As a Customer Service Representative, you are primarily focused on customer service. You have a commercial mentality and are able to communicate with the customer in a professional way.
- You have a bachelor degree or equivalent through experience;
- You have strong communication skills and are able to understand and translate the customers needs;
- You speak English fluently. A good knowledge of French and Dutch is required. Knowledge of German or another language is a plus;
- You have experience in managing an account and you are able to work on customer relations and loyalty;
- You have knowledge of the various Microsoft Office programs and are quick to learn proprietary systems;
- You are organized, detail-oriented and have the drive to work in a commercial and professional manner;
- You have the necessary persuasiveness and commercial flair, are proactive and can work alone as well as in a team;
- You are a multitasker and are someone who values efficiency;
- You can cope with a changing environment.
Deze rol biedt je de kans om jouw commerciële talent en communicatieskills volledig te benutten. is dit jouw perfecte match? Solliciteer dan snel voor de job als Customer Service Medewerker in Tielt!
· Je bent het eerste aanspreekpunt voor klanten en behandelt hun vragen vlot.
· Je stelt promoties voor en contacteert bestaande klanten.
· Je volgt onvolledige bestellingen op en zoekt oplossingen.
· Je leert nieuwe producten kennen en helpt mee met order entry.
· Je maakt offertes op en ondersteunt de buitendienst.
Ben jij de kandidaat die we zoeken? Dan herken je jezelf in het volgende:
· Je beschikt over relevante ervaring in een customer‑service functie
· Je werkt vlot met MS Office en een ERP‑systeem.
· Je spreekt perfect Nederlandse en communiceert vlot in het Frans.
· Je bent commercieel, proactief en durft initiatief nemen.
Cartamundi is the worldwide leader in “play” solutions, such as playing cards, card & board games, and collectibles & trading card games. Its team of nearly 3,000 people is united in providing every person the possibility to “Live Different, Play Different.” To achieve this, the family-owned company, headquartered in Belgium, operates a global network of design and sales offices and manufacturing facilities, stretching from the US, over Latin America and Europe, to Japan.
The company houses a global brand portfolio that includes a suite of heritage brands such as Bicycle®, Bee®, Copag®, Shuffle® and many locally loved brands. At the same time, Cartamundi is a trusted manufacturing and distribution solutions partner for leading toy and entertainment companies.
Given the Cartamundi printing presses have been running since 1765, the company draws on a rich tradition, whilst at the same time stimulating innovation in digital and hybrid experiences to stay relevant today and tomorrow.
Cartamundi pursues a strategy of sustainable and profitable growth whilst preserving our planet and the company in excellent condition for generations to come.
Learn more about what we do at https://www.cartamundi.com and follow us on LinkedIn via www.linkedin.com/company/cartamundi (http://www.linkedin.com/company/cartamundi)
Global Packaging Automation Technology Expert
Cartamundi is looking for a passionate and forward-thinking Global Packaging Automation Technology Expert to help shape the future of our worldwide manufacturing footprint. Operating at the intersection of Industrial Innovation, Engineering, and Operations Excellence, you will play a key role in driving high‑performance packaging automation systems across all our global sites.
This position offers a unique blend of strategic influence and hands‑on technical leadership, with international exposure and the opportunity to make a lasting impact on our global industrial strategy.
Your function:
As Global Packaging Automation Technology Expert, you will:
- Serve as Cartamundi’s global technical authority for packaging and handling automation systems across all manufacturing sites.
- Define and standardize system architectures for feeding, handling, inspection, packaging, and downstream automation.
- Ensure high system performance, focusing on throughput, quality, reliability, waste reduction, and OEE.
- Troubleshoot complex automation challenges and support sites in improving stability and output.
- Identify and evaluate new automation technologies, OEMs, robotics, motion, vision, and digital solutions.
- Translate emerging technologies into scalable industrial solutions and support strategic investment decisions.
- Optimize PLC logic, motion control, servo drives, and system synchronization to enhance performance.
- Lead and support FAT, SAT, commissioning, ramp‑up, and qualification activities (IQ/OQ/PQ).
- Develop global standards, SOPs, reference designs, and validation protocols for packaging automation systems.
- Train, coach, and support engineering, operations, and maintenance teams worldwide.
- Act as the global escalation point for critical automation and system performance issues.
- Collaborate with R&D, Engineering, Operations, and Supply Chain to ensure manufacturability and supplier alignment.
Your profile:
You are an experienced automation professional who thrives in high-speed manufacturing environments and enjoys combining hands-on engineering with global impact.
- You hold a degree in Mechanical, Electrical, Mechatronics, or Automation Engineering—or you bring equivalent experience.
- You have at least 5 years of experience in industrial automation and know how to integrate, optimize, and troubleshoot complex systems.
- You are comfortable working with PLC and motion platforms (Siemens, Rockwell, Beckhoff) and have experience with vision systems such as Cognex or Keyence.
- You understand product handling technologies—feeding, vacuum handling, mechanical transfer—and you are skilled in data-driven improvement methods such as SPC, RCA, DOE, and OEE.
- You communicate clearly, think analytically, and approach challenges in a structured and pragmatic way.
- You enjoy working with different cultures and teams across the globe and are willing to travel internationally up to 50%.
- You feel at home in a role where you coach others, share expertise, and serve as the go-to technical reference.
At Vinçotte, you contribute to a safer and more sustainable world with real impact on thousands of clients. Together with 1,500 colleagues, they strongly focus on innovation—from digitalization to drones and AI. As part of Kiwa Group, you’ll have every opportunity to grow and take initiative.
As Operations Manager Planning, you are responsible for efficiently managing and developing the activities within the planning department. You ensure strategic objectives are achieved within timelines and budget, while guaranteeing efficient, high-quality scheduling of inspections, audits, and services in line with customer agreements. You combine strategic insight with hands-on leadership, managing a team of Planning Officers and Experts. In addition, you drive projects with strategic impact across and beyond your department.
You play a central role in shaping and optimizing planning and capacity management across the organization, combining strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management.
1. Strategy:
- You translate organizational and divisional strategy into a clear department strategy.
- You define concrete goals, roles, and responsibilities for your team.
- You communicate strategy and objectives clearly across the department.
- You take ownership on strategic decisions and initiate improvement projects, advising the Workforce Planning Director.
- You monitor market developments and translate them into opportunities for Vinçotte.
- You evaluate and adjust cross-divisional planning processes to enhance efficiency and service quality in a sustainable and innovative way.
2. Performance Management:
Organizational Activities:
You are responsible for developing, implementing, and continuously improving the planning strategy.
People Management:
You foster a climate of trust and collaboration within your department and across divisions, continuously building a positive team spirit.
Stakeholder Management:
You work actively with Operations Managers, Operational Team Leads, and Customer Services to align planning with business and customer needs.
Budget Management & Realization:
You monitor your department’s financial results, identify deviations, and make adjustments as needed to achieve objectives.
3. Project Management:
- You take on the role of project manager for both divisional and cross-divisional/team-wide projects aimed at optimizing planning, capacity management, and process design for Vinçotte or Kiwa.
- You implement innovative solutions and new technologies.
- You are responsible for drafting project plans, monitoring deadlines and budgets, and ensuring project goals are met.
Education: Master’s degree in Engineering, Business Administration, Management, or a related field.
Experience:
- 8 years of relevant experience in operations, planning, workforce/capacity management, or process optimization.
- Proven experience in leading teams and driving cross-departmental projects.
- Strong background in performance monitoring, KPI management, and continuous improvement.
- Experience with planning systems and planning processes in a complex environment and transformation projects is a must
Languages: Native in Dutch or French, with a good command of the other language, and a strong working knowledge of English.
Competences:
- Strong leadership and people management skills, with the ability to inspire, coach, and develop teams.
- Excellent analytical and problem-solving skills, with the capacity to translate data into strategic insights.
- Strategic and problem-solving mindset, able to see the big picture while balancing operational priorities.
- Able to switch easily between strategic and operational level of thinking and actions.
- Strong stakeholder management and communication skills, able to align diverse interests.
- Results-oriented and proactive, with a focus on efficiency, quality, and customer satisfaction.
- Change-minded and comfortable with digital transformation and innovation.
- Solid project management skills: planning, prioritizing, monitoring budgets, and achieving objectives.
Expected start date and duration of employment
This is a time-limited position (34 months) starting from 1 Aug 2026 or as soon as possible thereafter.
Job description
Your specific tasks will be to
- Study faba bean transcriptional responses to allelochemicals and insects
- Develop a research program on faba bean – insect interactions
Your general tasks will consist of
- Independent research of high international quality, including publication.
- Teaching, guidance and examination of Bachelor’s and Master's degree students, as well as possibly co-supervision of PhD students.
- Contribution to attracting external research funding.
- Development of national and international networks and collaborations in research.
Your profile
We are looking for a highly motivated candidate with a keen interest in legume biology that can solve problems independently and enjoys working at the interface between biology and data science in collaborative projects. Fluency in spoken and written English is required. Experience with faba bean cultivation and bulk and single-cell transcriptomics is an advantage.
Who we are
Situated in a newly renovated laboratory complex within the central campus of Aarhus University, The Department of Molecular Biology and Genetics comprises a vibrant research and education environment. The department currently has 75 full time scientific staff, 95 PhD students and a yearly uptake of around 100 students housed in the same building ensuring a lively setting.
The department has access to state-of-the-art core facilities, including FACS, Bioimaging, CryoEM and Biophysics cores.
You will be part of a dynamic environment at the Section for Plant Molecular Biology, Department of Molecular Biology and Genetics, where work is focused on the study of legumes. The research environment is cross-disciplinary with PIs specialized in bioinformatics, biochemistry, microbiology, molecular biology and genetics.
You will be working in a leading research group in legume genetics and genomics with well-established basic and applied research programs led by Prof. Stig Uggerhøj Andersen https://mbg.au.dk/forskning/forskningsomraader/plantemolekylaerbiologi/stig-uggerhoej-andersen.
Please refer to http://mbg.au.dk/ for further information about The Department of Molecular Biology and Genetics and to https://nat.au.dk/ and http://www.au.dk/ for information on Faculty of Natural Sciences and Aarhus University, respectively.
What we offer
The department offers:
• A well-developed research infrastructure, laboratories and access to shared equipment.
• An exciting interdisciplinary environment with many national, international and industrial collaborators.
• A research climate encouraging lively, open and critical discussion within and across different fields of research.
• A work environment with close working relationships, networking and social activities. A workplace characterised by professionalism, equality and a healthy work-life balance.
Place of work and area of employment
The place of work is Universitetsbyen 81, 8000 Aarhus C, and the area of employment is Aarhus University with related departments.
Contact information
For further information, please contact: Prof Stig Uggerhøj Andersen, sua@mbg.au.dk.
Deadline
Applications must be received no later than May 27, 2026.
Application procedure
Shortlisting is used. This means that after the deadline for applications – and with the assistance from the assessment committee chairman, and the assessment committee if necessary, – the head of department selects the candidates to be evaluated. The selection is made on the basis of an assessment of who of the candidates are most relevant considering the requirements of the advertisement. All applicants will be notified within 6 weeks whether or not their applications have been sent to an expert assessment committee for evaluation. The selected applicants will be informed about the composition of the committee and will receive his/her assessment.
Letter of reference
If you want a referee to upload a letter of reference on your behalf, please state the referee’s contact information when you submit your application. We strongly recommend that you make an agreement with the person in question before you enter the referee’s contact information, and that you ensure that the referee has enough time to write the letter of reference before the application deadline. Unfortunately, it is not possible to ensure that letters of reference received after the application deadline will be taken into consideration.
If you wish to add a referee after you have submitted your application, you must send this person’s details (name, job title, place of work, and email address) as well as the name of the position you have applied for to: HR.Nattech@au.dk
Formalities and salary range
Natural Sciences refers to the Ministerial Order on the Appointment of Academic Staff at Danish Universities under the Danish Ministry of Science, Technology and Innovation.
The application must be in English and include a curriculum vitae, degree certificate, a complete list of publications, a statement of future research plans and information about research activities, teaching portfolio and verified information on previous teaching experience (if any). Guidelines for applicants can be found here.
Appointment shall be in accordance with the collective labour agreement between the Danish Ministry of Taxation and the Danish Confederation of Professional Associations. Further information on qualification requirements and job content may be found in the Memorandum on Job Structure for Academic Staff at Danish Universities.
Salary depends on seniority as agreed between the Danish Ministry of Taxation and the Confederation of Professional Associations.
Aarhus University’s ambition is to be an attractive and inspiring workplace for all and to foster a culture in which each individual has opportunities to thrive, achieve and develop. We view equality and diversity as assets, and we welcome all applicants.
At the Faculty of Natural Science at Aarhus University, we strive to support our scientific staff in their career development. We focus on competency development and career clarification and want to make your opportunities transparent. On our website, you can find information on all types of scientific positions, as well as the entry criteria we use when assessing candidates. You can also read more about how we can assist you in your career planning and development.
Research activities will be evaluated in relation to actual research time. Thus, we encourage applicants to specify periods of leave without research activities, in order to be able to subtract these periods from the span of the scientific career during the evaluation of scientific productivity.
Aarhus University offers a broad variety of services for international researchers and accompanying families, including relocation service and career counselling to expat partners. Read more here. Please find more information about entering and working in Denmark here.
The application must be submitted via Aarhus University’s recruitment system, which can be accessed under the job advertisement on Aarhus University's website.
Aarhus University
Aarhus University is an academically diverse and research-intensive university with a strong commitment to high-quality research and education and the development of society nationally and globally. The university offers an inspiring research and teaching environment to its 37,000 students (FTEs) and 8.700 employees and has an annual revenue of EUR 1.106 billion. Learn more at www.international.au.dk/