Netherlands, LISSE
Heereweg 339, 2161BL Lisse
info@mika.nl MIKA
Vacancy - Ecommerce Support Employee
MIKA - Vacancy - Ecommerce Support Employee
Ecommerce Support Employee
Are you someone who enjoys connecting with people and is interested in ecommerce? Do you enjoy providing service and are you looking forward to combining this with an ecommerce environment? Then we'd love to meet you.
Job description
As an ecommerce support representative, you'll be responsible for the daily operations of our ecommerce business. You'll have frequent customer contact and ensure the efficient handling of questions, orders, and returns. Your role is not only service-oriented but also contributes to the commercial side of things.
You recognize sales opportunities in customer contact and know how to capitalize on them appropriately. You also work with systems and collaborate with logistics and e-commerce colleagues.
- You answer customer questions via chat, email and telephone - You combine service with commercial customer contact - You process returns and ensure correct handling - You process and manage sales of returned goods - You take care of order processing and liaise with the logistics department in this regard - You identify recurring questions and recognize commercial opportunities
MIKA "Everything under one roof "
MIKA has grown from a traditional distributor to a complete brand fulfillment partner. We are the official partner of several consumer electronics brands and operate throughout the Benelux.
Within MIKA, B2B distribution and ecommerce work closely together. The ecommerce department is responsible for online brand positioning, online visibility, and executing ecommerce projects through brand webshops and marketplaces.
The team
You'll work within a compact e-commerce team in an organization of approximately 20 FTEs. We focus on content, with short communication lines and strong ownership. You'll be based at our office in Lisse.
Who...
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