Working at Mercell 

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission 

We are looking for a strategic and analytical leader for our Financial Planning & Analysis (FP&A) team. In this key role, you will gain full ownership of the company's budget and forecasting processes and become a key driver in transforming data into insights that create growth and profitability. You will lead a competent team, collaborate closely with the corporate management team and be a strategic sparring partner for the CFO/COO and owner.

At Mercell, we have a data-driven approach to business development. Through precise analyses and financial modeling, we identify improvement opportunities and ensure that the company reaches its ambitious goals. Forecasting is crucial for both financial control and to uncover new business opportunities. Your ability to combine detail focus with strategic perspective will be central to the role.

We see the following qualities as important to thrive in this role:

• You are business-oriented, analytical and have a high ability to execute

• You are able to see the big picture, while at the same time having control over the details

• You have a positive and solution-oriented attitude, take responsibility and ownership of processes and deliveries, and set high standards for quality and deadlines 

• You thrive in a fast-paced environment and complex issues, and have strong collaboration and communication skills

• You are self-driven and comfortable delivering on your own

  
  

Core Responsibilities  

• Lead the FP&A team and ensure quality in budget and forecasting work

• Develop and manage financial modeling (profit and loss and balance sheet)

• Transform data into fact-based decisions and strategic recommendations

• Prepare reports and analyses for management and board

• Identify improvement projects and new business opportunities

• Contribute to strategic processes, including exit preparations

Required Qualifications  

• Relevant master's degree (siv.ek, ind.ek or equivalent)

• Strong experience (ideally 5–10 years) in FP&A, Business Controlling, consulting or auditing/TAS

• Solid expertise in analysis and financial modeling

• Experience with budget and forecasting processes, preferably in international operations

• Expertise in relevant analysis tools such as Tableau or similar is an advantage

• Digital skills beyond Excel and the Office suite are valued

• Fluent oral and written communication skills in English

• Fluent oral and written communication skills in Norwegian

  
  

Start date: As soon as possible 

Duration: Full time

Location: Norway, Oslo  

What we offer 

At Mercell you will play a central role in an international group with high ambitions and a professional owner behind you. We offer a professionally challenging position with varied and demanding tasks, and great opportunities for both personal and professional development. You will be part of a forward-looking and international working environment characterized by committed and skilled colleagues. The role will be located in modern premises in Skøyen and offer competitive conditions.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application! 

This recruitment is performed in collaboration with Finance People https://financepeople.no/vacancy/458224/. If you have any questions, please contact Anne Hilde Nilsen, Partner at FinancePeople at below phone number or email. In accordance with GDPR, you are asked to apply through the system and not directly to the contact person listed in this advertisement.

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

Om arbeidsgiveren:

At Mercell, we’re transforming how businesses manage procurement and public tendering processes. As a leading provider of digital solutions for procurement, we help organizations across Europe streamline, automate, and optimize their sourcing operations. Our cloud-based platform connects buyers and suppliers, driving transparency, efficiency, and compliance in public and private sector procurement. The Problem We Solve: Procurement is often plagued by inefficiencies, manual workflows, and a lack of transparency, making it time-consuming and prone to errors. This not only impacts operational performance but can also prevent businesses from making strategic, cost-effective decisions. At Mercell, we are solving these challenges by providing an integrated solution that simplifies the tendering process, ensures compliance with regulatory standards, and empowers businesses with data-driven insights. Why We Do It: We believe that efficient procurement is at the heart of sustainable business growth. By digitizing and optimizing the procurement process, we help organizations save time, reduce costs, and make smarter decisions, all while fostering a more competitive and transparent marketplace. Our goal is to empower organizations to focus on their core business, leaving procurement complexity to us. At Mercell, we’re driven by innovation and a passion to continuously improve the procurement landscape.

Mission:

Contribuer à assurer à chaque habitant un cadre de vie favorisant une vie épanouissante et   autonome et, le cas échéant, une fin de vie humaine, en garantissant l'accompagnement de chacun selon ses besoins et son projet individualisé en collaboration avec l'ensemble des travailleurs, par la production et la distribution de repas variés de qualité nutritionnelle et alimentaire qui répondent aux normes d'hygiène, de sécurité et de nutrition, dans le respect des normes HACCP. 

Le travailleur agit en cohérence avec le projet de vie de la maison et la charte des valeurs.

Tâches principales: 

• Participer à la préparation des repas
  • Aide à préparer les ingrédients ; 
  • Aide à préparer les repas suivant des recettes préétablies ; 
  • Assure une présentation optimale des plats servis en suivant les consignes.
• Participer à la distribution des repas
  • Prépare les chariots destinés à la distribution dans les étages ; 
  • Dresse les tables ; 
  • Assure une distribution optimale des repas en respectant une image positive de la maison et en bienveillance par rapport aux résidents ; 
  • Assure le tri et le débarrassage.
• Entretenir et nettoyer le matériel et les locaux
  • Gère le nettoyage et le rangement de la vaisselle, du matériel utilisé (ex : tables, chariots, etc.), de la cuisine, des salles à manger et des annexes (économats, chambres froides, etc.).
• Autres activités
  • Participe à la réception et au stockage des marchandises ; 
  • Evacue les déchets ; 
  • Participe aux animations communautaires ; 
  • Accompagne les nouveaux habitants en vue d'optimaliser leur intégration ; 
  • Veille au bon état des locaux ; 
  • Participe aux formations continues ; 
  • Prépare le catering pour les formations et autres réunions.

Diplôme requis : 

Aucun diplôme requis

Compétences requises : 

• Connaissance des principes d'alimentation spécifiques aux seniors ; 
• Capacité à utiliser de manière adéquate les appareils de cuisine ; 
• Connaissance des éléments techniques relatifs au dressage ; 
• Connaissance des éléments de savoir-vivre propres au métier ; 
• Connaissance des prescrits légaux liés à la fonction dont règles et procédures concernant l'hygiène, la sécurité et les normes HACCP ; 
• Connaissance des procédures et fonctionnement du service ; 
• Connaissance des soins de premiers secours.

Nous proposons :

• Un travail qui a du sens et la stabilité de l'emploi propre aux pouvoirs publics ;
• Un contrat de remplacement à temps plein (37h30 /semaine);
• Respect de l'équilibre entre vie professionnelle et vie privée :
  • Régime de congé attractif : (38 jours à minima) via congés annuels + jours extra-légaux+ jours compensatoires à l'horaire d'été + jours congé sans solde ;
  • Horaire souple selon le service et possibilité de prendre des congés en heure ;
• Des avantages financiers :
  • Salaire conforme aux barèmes des pouvoirs locaux de la Région de Bxl-Capitale - Niveau E. À titre indicatif rémunération mensuelle brute de 2.349,77€ sans ancienneté et 2.420,27€ pour 5 ans d'ancienneté.
  • Une ancienneté valorisée : prise en compte de l'intégralité de l'ancienneté du secteur public ainsi que du secteur privé pour autant que cela puisse être utile à la fonction (moyennant remise attestation probantes)
  • Titres repas (valeur faciale de 8€) ;
  • Allocation de fin d'année ;
  • Une intervention dans les frais de transport (Gratuité STIB et remboursement de 80% pour les autres transports en commun) ;
  • Indemnités vélo ou piéton
  • Prime de bilinguisme (53,80€ brut / mois) sur présentation des certificats Selor - connaissances écrite et orale élémentaire) ;
• Autres avantages :
  • Un large éventail de formations spécifiques, individuelles et/ou collectives ;
  • Assurance hospitalisation à des conditions avantageuses ; 
  • Constitution d'une pension complémentaire (2ème pilier) ;
  • Intervention dans les voyages scolaires
  • Réductions et avantages octroyés dans certains commerces ucclois ;
  • Aide et avantages d'accès aux plaines de jeux et crèches communales.
  • Possibilités d'évolutions de carrière 
  • Une grande facilité d'accès : 
    • Gare Uccle Calevoet (+De Lijn)
    • Tram/bus : 4/18/43/97/82/98 

PROJECT:

You work within the research cell on ¿Exterior Ballistics/Fluid Dynamics¿ under the lead of the department of Ballistics & Weapon Systems (ABAL). You conduct scientific research at university level on a project entitled ¿Experimental Toolbox for Trajectory Analysis¿.

The goal of this project is to enhance exterior ballistics instrumentation, aiming to achieve improved tracking of projectile positions and orientations in space throughout their trajectories. The plan involves two main strategies: firstly, to improve proficiency with the current equipment, which is often underutilized due to insufficient familiarity; and secondly, to explore new methodologies tailored to specific applications in the defense sector, thereby acquiring cutting-edge equipment for comprehensive measurement capabilities. All obtained results aim to validate numerical models developed either beforehand or concurrently within the framework of another numerical research project that began beginning of 2024.

MAIN TASKS:

• In-depth state-of-the-art review of the instrumental methods currently employed for quantitative tracking of flying objects.
• Optimization of the current tools available to ABAL and its partners, KNDS and CCR&A/CEM, with particular focus on velocity measurements and calibration, as well as drag measurement and initial conditions determination.
• Creation of an in-house informatics tool tailored for post-processing and analyzing experimental data all along the project. 
• Proof of concept for embedded instrumentation and data extraction, next to the flight follower instrumentation with HS camera
• Further experimental stability analysis of projectiles in flight using dynamic aerodynamic coefficients: initial conditions, Magnus & Pitch Damping investigation.
• Development of specific experimental setups in order to analyse spin-stabilized projectiles with larger angle of attack, fin-stabilized projectiles as well as the low hypersonic field.

SKILLS AND EXPERIENCE:

The applicant shall have a Master's Degree in Engineering Sciences, Applied Sciences, or Physics.

This position is open for experienced profiles (ideally 3 years of experience minimum). However, young graduates are also encouraged to apply.

 

¿MUST HAVE¿ skills:

• Training or experience in Python or equivalent programming language (implementation software);
• Training or experience in 3D CAD-Design.
• Training or experience in Signal Processing;

• Training or experience in applied research and experimental techniques; 

   

¿NICE TO HAVE¿ skills: 

• Training or experience in Computational Fluid Dynamics (CFD);

• Training or experience in propulsion technologies.

   

Personal skills:

• You conduct scientific research in an independent and upright way within a multidisciplinary environment.
• You communicate your results in a clear, concise and precise manner.
• You take initiative.
• You are involved and result oriented.
• You are flexible for change and adapt yourself.
• You will be working very closely together with the industrial partner and will get insight in their proprietary intellectual property. Confidentiality is therefore an absolute must.

Other skills:

• The applicant shall have good knowledge of English (oral / written).
• Minimum knowledge of French or Dutch is an added value for collaboration with peers.

 

SPECIFIC REQUIREMENTS

• The researcher may be exposed to classified information and will therefore have to obtain the required security clearance. The candidate must consent with the background check required to obtain this clearance, which will be executed by Belgian Defense.
• Shooting campaigns will have to be carried out abroad due to the resources required. The candidate may therefore be required to travel for periods of several days.
• Only applicants with a nationality of a country that is both part of NATO and the EU will be eligible.
• Working for the Patrimony requires living in Belgium for the duration of the study.

CONTRACT

• Probable date of recruitment: From Januari 12, 2025, in consultation with the applicant. 
• Status: Full-time employment (38h/week) based on an open-ended contract with the Patrimony of the Royal Military Academy (you will not be a civil servant).
• Please note that your contract will be open-ended, but the financing of the contract will be tied to the funding project, which is guaranteed for 4 years. The financing of your contract beyond that period is therefore not 100% guaranteed. However, the Patrimony has a policy to keep the good elements on board and the research focus of this job offer fits within our core research activities, so there is a high chance that we will be able to offer you follow-up projects beyond that date if you decide to stay.
• Wage scale: class A1 (holder of a Master's degree in Science or equivalent), class A2 (holder of an Ir degree or equivalent Master's in Engineering Sciences). RMA-Patrimony applies a merit-based research career track, allowing researchers to advance in wage scale based upon annual evaluations.
• Holiday pay.

 

 

EXTRA LEGAL BENEFITS

 

• Possibility to benefit from a bilingualism allowance (Dutch/French) following a SELOR test;
• End-of-year bonus;
• Free DKV hospitalization insurance. Possibility of additional affiliation for one or more persons living under the same roof: spouse, child(ren) (50% of the price per additional member);
• Bike allowance / Free public transport (home-work commute);
• Meal vouchers (6€ / day);
• Free access to campus sports facilities outside working hours;
• On-campus restaurant and cafeteria with democratic prices (discount on the daily menu);
• Flexible working hours within the 38-hour week;
• Teleworking possible with allowance (2 days / week max);
• Holidays: 
• 29 days holiday / year from the 1st year of contract (then from 45 years: +1 day holiday every 5 years) 
• 1 week OFF every year between Christmas and New year's Eve (independent of the annual balance of holidays).
• Advantages and interesting offers thanks to the Benefits@work card (discounts, vouchers...);
• Entitlement to services offered by the `Office Central d'Action Sociale et Culturelle de la Défense' (OCASC): among others holiday centres, discount on travel organised by the tour operator...;
• Possibility to benefit from the nursery funded by Belgian Defence (subject to availability).

 

WORKPLACE

• Royal Military Academy, Avenue de la Renaissance 30, 1000 Brussels . 
• Regular travels abroad for experimental campaigns, scientific conferences and contacts.

Bli med og skap lysende resultater som Prosjektselger - Østlandet hos LEDVANCE!

Vil du være med å forme fremtidens belysningsløsninger?
LEDVANCE søker en engasjert prosjektselger til en nyopprettet rolle med ansvar for prosjektmarkedet på Østlandet.

LEDVANCE er en global aktør med sterk lokal tilstedeværelse, kjent for innovative produkter, bærekraftige løsninger og et inkluderende arbeidsmiljø. Nå satser vi ytterligere på prosjektsegmentet, og du får muligheten til å være med fra start – med stor påvirkning på hvordan vi jobber og lykkes fremover.

Din rolle og hverdag

Som prosjektselger blir du LEDVANCEs ansikt utad på Østlandet mot installatører, rådgivere, byggentreprenører og sluttbrukere. Du identifiserer og utvikler prosjekter der LEDVANCE kan levere smarte og energieffektive belysningsløsninger, og bygger sterke relasjoner med nøkkelpersoner i markedet. Du planlegger og gjennomfører kundemøter og presentasjoner, og er ofte ute hos kunder 2–3 dager i uken.

Ansvarsområder

• Kartlegge og følge opp prosjekter fra tidlig fase til ferdig løsning
• Bistå kunder med rådgivning om valg av produkter, styringssystemer og energibesparende løsninger
• Utarbeide skreddersydde tilbud sammen med vårt fagmiljø
• Representere LEDVANCE på arrangementer og bransjeevents
• Bidra til å utvikle salgsmetodikk og rutiner for prosjektmarkedet
• Bygge og utvikle egen kundeportefølje

Hvem ser vi etter?

Du har erfaring fra salg innen belysnings- eller elektrobransjen, rådgivning og-/eller prosjektarbeid. Kanskje har trolig bakgrunn som elektriker, salgsingeniør eller lysrådgiver – det viktigste er at du kjenner faget og kundene, og har lyst til å skape gode lysopplevelser.

Vi ser etter deg som:

• Evner å jobbe langsiktig og håndtere flere prosjekter samtidig 
• Er relasjonsbygger og trives med å jobbe utadrettet
• Har kommersiell teft og evne til å se nye muligheter
• Er initiativrik, strukturert og motiveres av å nå mål
• Kommuniserer godt på norsk og engelsk, både muntlig og skriftlig
• Har interesse for teknologi, bærekraft og energieffektivisering
• Har gjerne nettverk innen elektro, lys eller bygg/anlegg på Østlandet

Hva tilbyr vi?

Hos LEDVANCE får du en spennende rolle i et lønnsomt og innovativt selskap med solid fagmiljø og gode utviklingsmuligheter. Du blir en nøkkelperson i satsingen på prosjektmarkedet, og får stor frihet til å påvirke både din egen rolle og selskapets videre vekst.

• Et inkluderende og uformelt arbeidsmiljø med stor takhøyde 
• Fastlønn + bonus
• Pensjon, reiseforsikring (også for familien), helseforsikring, telefon (iPhone), bredbånd hjemme og støtte til trening 
• Fleksibel arbeidstid og mulighet for hjemmekontor (2 dager hjemme, 3 på kontoret)
• 5 uker ferie, fri på inneklemte dager 
• Kurs og utviklingsmuligheter 
• Kandidater kan bo i området Østfold, Vestfold, Buskerud, Telemark, Innlandet, Akershus eller Oslo

Søknadsfrist: Snarest – søknader vurderes fortløpende.

For nærmere informasjon

Har du spørsmål knyttet til rollen eller selskapet, tar du kontakt med våre rådgivere i Skagerak Consulting, seniorrådgiver Odd Arne Krogstad tlf 907 53 484 eller seniorrådgiver Anders Beichmann tlf 958 14 525.

Alle henvendelser vil bli behandlet konfidensielt, også ovenfor oppdragsgiver om ønskelig. Søknader og CV’er som blir sendt via mail, vil bli slettet pga GDPR reglementet. Benytt vår «søk» link for å sende inn ditt underlag.

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Skagerak Consulting AS er et unikt, tverrfaglig rådgivningsmiljø. Vi jobber med å utvikle mennesker og organisasjoner for å skape varige forbedringer og verdier i offentlige og private virksomheter. Vårt arbeid er basert på en kombinasjon av dokumentert metodikk, praktisk erfaring og en god porsjon sunn fornuft.

Les mer om Skagerak Consulting AS her: www.skc.no

Velkommen som søker!

For å unngå bedrageriforsøk vil vi presisere at vi aldri ber om BankID-informasjon i søknadsprosessen.

Om arbeidsgiveren:

LEDVANCE ble etablert som eget selskap i 2016, da LED-teknologi for alvor gjorde sitt inntog i det profesjonelle belysningsmarkedet. Med røtter i OSRAMs historie drar vi nytte av over 100 års erfaring innen lys og teknologi. Vi er stolte av vår innovative ånd, solide produksjonskvalitet og lidenskap for belysning. Siden oppstarten har vi bygget en omfattende portefølje av armaturer, mottatt flere priser for våre Human Centric Lighting-løsninger (HCL) og etablert oss som en ledende aktør på det globale belysningsmarkedet. Med virksomhet i over 140 land leverer LEDVANCE innovative og bærekraftige belysningsløsninger til profesjonelle og private kunder. Vårt sortiment spenner fra LED-armaturer og lyskilder til smarthusløsninger. I Norge har vi hovedkontor på Lysaker, men også medarbeidere lokalisert over hele landet. Slik sikrer vi nærhet til kundene og dekning i hele Norge. Vi er i dag 24 engasjerte ansatte, og vi vokser! Hos oss blir du en del av et inkluderende og kompetent miljø, med gode muligheter for utvikling og og påvirkning.

Working at Mercell 

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

As a Data Entry & Information Processor at Mercell, you will be part of the Data Entry team in Sweden and report to Head of Data Entry Nordic. We are a team of 7 professionals responsible for ensuring that Mercells platform has an updated service with high quality data.

As a Data Entry & Information Processor, you will be responsible for the timely and accurate processing of procurement data and other information. Your primary focus will be entering, classifying, and publishing data across various electronic systems, ensuring data integrity, and contributing to team goals.

We see the following qualities as important to thrive and evolve in this role:

• Able to work both independently and collaboratively as part of a team.
• Conscientious and thorough, with a strong ability to self-check work for accuracy
• Demonstrates the ability to analyze mistakes and learn from them.

Core Responsibilities 

•  Data Processing: Accurately enter procurement/tender information and other specified data into various databases and electronic systems.
  
• Information Management: Collect, classify, and publish information related to procurements, reports, and budgets according to established parameters.
  
• Data Integrity: Ensure data accuracy by making necessary corrections and updates within the database.
  
• System Maintenance: Keep data collection tools (e.g., webpages, document register URLs) current and report any system errors or work-impeding issues to the responsible personnel.
  
• Communication: Contact procurement purchasers/buyers to gather necessary information.
  
• Reporting & Documentation: Report on work results, inform your direct manager of any work-related changes, and update the work manual accordingly.
  
• Performance: Achieve set goals and targets both at the individual and team level.
  
• Additional Tasks: Follow other work-related instructions as assigned by your direct manager.

Required Qualifications  

• Experience in administrative work within Saas industry is a strong asset
• Proficient in using standard computer software, including Microsoft Office (Word, Excel, Outlook) and Google Workspace (Gmail, Google Search)
• Strong ability to read, analyze, and classify text-based information
• Fluent in both Swedish and English language (written and verbal).

 

Start date: As soon as possible 
Duration: Temporary maternity cover (around 12 months)
Workplace type: Hybrid (working onsite at the office and from home, balancing flexibility with collaboration) 
Location: Stockholm, Sweden or another location where Mercell has a legal entity 
Application Deadline: 19-12-2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them 

 

What we offer 

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Henrietta Davidsson, Head of Data Entry Nordic

Email: henrietta.davidsson@mercell.com

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

Om arbeidsgiveren:

Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.

At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Working at Mercell 

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

You will be part of a dynamic team with colleagues across the Netherlands, Denmark, Sweden, Germany and Norway. The Norwegian team, based in Skøyen (Oslo), currently consists of six Customer Service Agents. In this role, you will report to the Team Lead Customer Service.

As a 1st Line Customer Service Agent at Mercell, your mission is to deliver outstanding customer support by providing timely, accurate, and professional assistance. As the first point of contact, you will guide customers through product usage, troubleshoot technical issues, and enhance their overall experience. Your role is crucial in fostering customer loyalty, gathering valuable feedback, and collaborating with internal teams to improve our products and services continuously.

We see the following qualities as important to thrive and evolve in this role:

• Strong Communication Skills – Ability to actively listen, clearly convey information, and maintain a professional and customer-focused approach across various communication channels

• Problem-Solving Mindset – A proactive attitude towards troubleshooting, resolving customer issues efficiently, and escalating when necessary.

• Adaptability & Product Knowledge – Willingness to learn and keep up with fast pace evolving products, services, and technical requirements.

• Time Management & Multitasking – Capability to handle multiple inquiries efficiently while prioritizing tasks to ensure a seamless customer experience.

Core Responsibilities

• Multi-Channel Inquiry Management – Handle multiple customer inquiries simultaneously across different communication channels, prioritize workload effectively, and maintain detailed documentation using Jira and other tools.

• Customer Communication & Support – actively listen to customer needs, provide clear and professional responses, and follow up as needed to ensure issue resolution.

• Technical Troubleshooting & Guidance – Assist customers with technical issues, provide accurate product information, and escalate complex problems to the appropriate teams when necessary.

• Collaboration & Continuous Improvement – Work closely with internal teams to enhance the customer journey, contribute to product and service improvements, and update self-help knowledge base articles to empower users.

Required Qualifications

• Experience in a customer service or help desk role.

• Professional-level fluency in both written and spoken Norwegian and English.

• Strong technical aptitude and problem-solving skills.

Preferred Qualifications

• Experience supporting public sector customers.

• Basic knowledge of procurement processes.

• Work experience within a SaaS environment.

Start date: As soon as possible

Duration: Full time

Workplace type: Hybrid (working onsite at the office and from home, balancing flexibility with collaboration)

Location: Oslo, Norway

Application Deadline: 26.09.2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer 

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Rune Johansen , Team Lead Customer Service Norway and Denmark at below email.

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

Om arbeidsgiveren:

At Mercell, we’re transforming how businesses manage procurement and public tendering processes. As a leading provider of digital solutions for procurement, we help organizations across Europe streamline, automate, and optimize their sourcing operations. Our cloud-based platform connects buyers and suppliers, driving transparency, efficiency, and compliance in public and private sector procurement. The Problem We Solve: Procurement is often plagued by inefficiencies, manual workflows, and a lack of transparency, making it time-consuming and prone to errors. This not only impacts operational performance but can also prevent businesses from making strategic, cost-effective decisions. At Mercell, we are solving these challenges by providing an integrated solution that simplifies the tendering process, ensures compliance with regulatory standards, and empowers businesses with data-driven insights. Why We Do It: We believe that efficient procurement is at the heart of sustainable business growth. By digitizing and optimizing the procurement process, we help organizations save time, reduce costs, and make smarter decisions, all while fostering a more competitive and transparent marketplace. Our goal is to empower organizations to focus on their core business, leaving procurement complexity to us. At Mercell, we’re driven by innovation and a passion to continuously improve the procurement landscape.

Zakres obowiązków: a) Pomoc i towarzyszenie mieszkańcom w codziennych czynnościach z zakresu samoobsługi i higieny osobistej (mycie, kąpanie, natłuszczanie pielęgnacja paznokci rąk i stóp, pielęgnacja włosów, wymiana produktów chłonnych, golenie) b) Pomoc w spożywaniu posiłków, karmienie i pojenie osób chorych i niesamodzielnych c) Aktywizowanie i mobilizowanie mieszkańców do zwiększenia samodzielności życiowej d) Udzielanie pierwszej pomocy w sytuacjach zagrożenia zdrowia lub życia podopiecznego e) Kształtowanie pozytywnych relacji interpersonalnych w najbliższym otoczeniu podopiecznego f) Współtworzenie indywidualnych planów wsparcia mieszkańca g) Pełnienie funkcji pracownika pierwszego kontaktu Wymagania: - wykształcenie: średnie branżowe - konieczne - umiejętności: Dobre zdolności interpersonalne oraz komunikacyjne - konieczne; doświadczenie w pracy w zespole - konieczne; komunikatywność, wysoka kultura osobista - konieczne - pozostałe: Wymagania niezbędne: a) Wykształcenie średnie ogólne lub średnie medyczne (mile widziane kwalifikacje zawodowe: opiekun medyczny lub opiekun w domu pomocy społecznej - policealna szkoła medyczna, opiekun osoby niepełnosprawnej) Wymagania dodatkowe: a) Samodzielność, odpowiedzialność, rzetelność b) Obowiązkowość c) Komunikatywność d) Umiejętność pracy w zespole e) Wysoka kultura osobista f) Umiejętność organizacji pracy g) Doświadczenie zawodowe mile widziane Sposób aplikowania: - bezpośrednio do pracodawcy - wymagane dokumenty: Wymagane dokumenty i oświadczenia: a) Aktualne CV b) List motywacyjny c) Kopie dokumentów potwierdzających spełnienie wymagania niezbędnego w zakresie wykształcenia d) Kopie dokumentów potwierdzających spełnienie wymagania niezbędnego w zakresie doświadczenia zawodowego (staż pracy) e) Kwestionariusz osobowy dla osoby ubiegającej się o zatrudnienie f) Oświadczenie o posiadaniu obywatelstwa polskiego, pełnej zdolności do czynności prawnych i korzystaniu z pełni praw publicznych g) Oświadczenie o nieposzlakowanej opin

Zakres obowiązków: 1) przygotowywanie projektu planu zamówień publicznych na dany rok budżetowy, kwalifikowanie wydatków zgodnie z przepisami prawa oraz określanie możliwych trybów udzielania zamówień publicznych, 2) prowadzenie rejestru zamówień publicznych i zbiorczego rejestru zamówień publicznych udzielonych na podstawie wyłączeń obowiązku ustawy z dnia 11 września 2019 r. Prawo zamówień publicznych (Dz. U. z 2024 r. poz. 1320 z późn. zm.), 3) przygotowywanie i przeprowadzanie postępowań o udzielanie zamówień publicznych, 4) sprawdzanie, pod względem formalnym i prawnym, przygotowanej przez komórki organizacyjne Akademii, dokumentacji do przeprowadzenia postępowania o udzielenie zamówienia publicznego, 5) opracowywanie i aktualizowanie regulacji wewnętrznych w zakresie udzielania zamówień, 6) udział w pracach komisji przetargowej w charakterze sekretarza, 7) sporządzanie sprawozdań w zakresie wykonywanych zadań. Oferujemy: 1) stabilne warunki zatrudnienia na podstawie umowy o pracę w pełnym wymiarze czasu pracy, 2) dodatkowe wynagrodzenie roczne, świadczenia z Zakładowego Funduszu Świadczeń Socjalnych. Zainteresowane osoby prosimy o przesłanie dokumentów aplikacyjnych (CV i ewentualnie list motywacyjny) na adres: Akademia Muzyczna im. Karola Lipińskiego we Wrocławiu, pl. Jana Pawła II nr 2, 50-043 Wrocław lub kadry@amkl.edu.pl do dnia 14 stycznia 2026 r. Informujemy, że skontaktujemy się tylko z wybranymi osobami. Zastrzegamy sobie prawo do wcześniejszego zakończenia rekrutacji. Link do oferty na stronie BIP uczelni: https://bip.amuz.wroc.pl/1769/15122025-r-akademia-muzyczna-im-karola-lipinskiego-we-wroclawiu-zatrudni-osobe-km-na-stanowisku-specjalisty-ds-zamowien-publicznych-umowa-o-prace-w-pelnym-wymiarze-czasu-pracy.html Oferta dostępna w sali E, C. Wymagania: - wykształcenie: wyższe (w tym licencjat) - konieczne - inne zawody: Specjalista do spraw zamówień publicznych - konieczne - pozostałe: 1) wykształcenie wyższe, 2) znajomość przepisów ustawy Prawo zamówień publicznych, znajom

Zakres obowiązków: 1. Realizacja zadań zawodowych w ramach poszczególnych funkcji zawodowych pielęgniarki adekwatnie do profilu komórki organizacyjnej. 2. Przestrzeganie praw pacjenta i zasad etyki zawodowej. 3. Prowadzenie dokumentacji medycznej. Wymagania: - wykształcenie: wyższe (w tym licencjat), typ: medyczne - konieczne - pozostałe: Wymagania związane ze stanowiskiem pracy: 1. Wykształcenie kierunkowe pielęgniarstwo, 2. Nienaganna postawa etyczna, 3. Umiejętność pracy w zespole, 4. Odporność na stres, umiejętność podejmowania szybkich decyzji. Korzyści wynikające z umowy o pracę: 1. Zatrudnienie na podstawie umowy o pracę 2. wynagrodzenie zasadniczewedług obowiązujących współczynników, 3. Dodatek za wysługę lat od 5% do 20% wynagrodzenia zasadniczego, 4. Nagrody jubileuszowe, 5. Pakiet socjalny, 6. Możliwość przystąpienia do Pracowniczej Kasy Zapomogowo-Pożyczkowej. Sposób aplikowania: - bezpośrednio do pracodawcy - wymagane dokumenty: Wymagane dokumenty: 1. podanie podpisane przez kandydata, 2. CV podpisane przez kandydata wraz z oświadczeniem o wyrażeniu zgody na przetwarzanie danych osobowych, 3. kserokopie dyplomów potwierdzonych za zgodność z oryginałem, 4. prawo wykonywania zawodu pielęgniarki, 5. oświadczenie, że podane dane osobowe są rzetelne i prawdziwe, 6. oświadczenie o dobrowolności podania nieobowiązkowych danych osobowych, Oferty należy składać w sekretariacie Szpitala lub pocztą elektroniczną na adres email: sekretariat@szpital2.rzeszow.pl w terminie do dnia 23 grudnia 2025 r. z dopiskiem PIELĘGNIARKA / PIELĘGNIARZ OPERACYJNY. Dyrekcja Szpitala zastrzega sobie prawo kontaktowania się tylko z wybranymi kandydatami. - języki aplikowania: polski Przeznaczone wyłącznie dla osób zarejestrowanych w urzędzie pracy: NIE

Zakres obowiązków: 1. Praca w Portalu Świadczeniodawcy i w programach informatycznych funkcjonujących w Zakładzie 2. Przygotowywanie ofert konkursowych na świadczenia medyczne do NFZ. 3. Analiza realizacji umowy z NFZ. 4. Weryfikacja wykonanych świadczeń zdrowotnych zarejestrowanych w systemach informatycznych 5. Terminowe rozliczanie świadczeń z płatnikami, 6. Bieżąca kontrola wykonania świadczeń medycznych 7. Analiza aktów prawnych w zakresie rozliczeń z NFZ weryfikacja realizacji świadczeń pod kątem zgodności z aktualnymi przepisami, 8. Sporządzanie pism, raportów i zestawień na potrzeby Klientów Zakładu 9. Fakturowanie udzielonych świadczeń zdrowotnych, prowadzenie stosownych raportów i rejestrów; 10. Kontrola merytoryczna dokumentów: rachunków i faktur składanych przez podwykonawców Zakładu i pracowników zatrudnionych na umowy cywilno-prawne 11. Wycena kosztów leczenia pacjentów nieubezpieczonych 12. Przygotowywanie wyceny indywidualnych wniosków do NFZ Wymagania: - wykształcenie: wyższe (w tym licencjat) - konieczne - pozostałe: Wykształcenie wyższe. Doświadczenie w obsłudze świadczeń NFZ w zakresach, zwłaszcza: leczenie szpitalne, ambulatoryjna opieka specjalistyczna, programy lekowe, rehabilitacja lecznicza, leczenie psychiatryczne. Doświadczenie w przygotowywaniu ofert konkursowych. Znajomość aplikacji informatycznych wspomagających rozliczanie świadczeń (m. in. AMMS, Portal Świadczeniodawcy, aplikacja CBWiD). Znajomość aktów prawnych w zakresie świadczeń gwarantowanych oraz warunków zawierania i realizacji umów o udzielanie świadczeń opieki zdrowotnej z NFZ. Dokładność i rzetelność. Znajomość pakietu MS Office. Duża samodzielność i umiejętność ustalania priorytetów. Bardzo dobre umiejętności komunikacyjne. Analityczne myślenie. Sposób aplikowania: - bezpośrednio do pracodawcy - wymagane dokumenty: Wymagane dokumenty: Podanie o przyjęcie na stanowisko: Specjalista/Specjalistka, Życiorys (CV) z opisanym przez kandydata przebiegiem pracy zawodowej, nr telefonu, Klauzu