BTO Recherche
Luxembourg, LUXEMBOURG
We are looking for an experienced IT Support / Helpdesk Specialist to join our IT team. The role involves supporting end users, managing access and security, and maintaining Microsoft-based environments. The ideal candidate is proactive, detail-oriented, and customer-focused.
Key Responsibilities
Provide first- and second-level technical support, on-site and remotely.
Manage user accounts and permissions in Active Directory and Azure AD.
Support Microsoft 365 (Teams, Exchange Online, SharePoint) and collaboration tools.
Administer devices with Intune, including enrollment and application deployment.
Monitor and maintain endpoint security with Microsoft Defender.
Support Teams telephony and collaboration features.
Deploy and maintain software updates using SCCM or similar tools.
Troubleshoot network, VPN, and printing issues.
Contribute to onboarding/offboarding processes and prepare laptops/access rights.
Document incidents and solutions in the ticketing system (ServiceNow / Orangescrum).
Collaborate with IT teams to maintain a secure and efficient environment.
Participate in continuous improvement initiatives and task automation.
Requirements
Key Competences:
Experience with ticketing systems (ServiceNow, Orangescrum, or equivalent).
Strong knowledge of Windows client/server systems, Active Directory, and Azure AD.
Expertise in Microsoft 365 suite (Teams, Exchange Online, SharePoint, Intune, Defender).
Skilled in troubleshooting hardware, software, network, VPN, and mobile issues.
Knowledge of IT security, access management, and compliance.
Experience with software deployment and patching (SCCM, Intune, or similar).
Familiarity with virtualization technologies (VMware, Hyper-V) and remote desktop environments (RDFarm, Citrix).
Language Skills:
French and English (required).
Italian (preferred).
Other Requirements:
Willingness to participate in on-call rotations and occasional work outside business hours.
Ability to work independently and collaboratively.
Excellent communication and customer service skills.
Preferential Competences:
Familiarity with Azure AD, legacy AD, Intune, ServiceNow, and end-user support.
Experience in multi-customer environments.
Team spirit, attention to documentation, listening skills, and ability to handle complex situations.
Qualifications:
Degree or certification in IT, Computer Science, or related field (or equivalent experience).
Minimum 2 years in IT support or helpdesk operations.
ITIL certification is an advantage.
İletildi 1 ay önce