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Wygwam, a division of the Niko Group, is continuing to build and strengthen its own organization. To support our customers and sales activities across Belgium, the Netherlands, and France, we are looking for two Sales Business Supporters.
These are newly created positions that offer the opportunity to make a real impact from day one. During your onboarding, you will work closely with colleagues from both Wygwam and our parent company to gain a thorough understanding of our customers, systems, and processes. Once this foundation is established, you will play an important role in improving the way we work and helping to build a future-proof support organization.
As a Sales Business Supporter, you will be a key link between customers and internal departments such as Sales, Operations, Finance, and Logistics. You will support the complete customer journey, combining customer service, commercial support, process coordination, and administrative follow-up. Your contribution will help ensure excellent customer experience while supporting efficient business operations.
In this role, you will work in an international environment with colleagues from several European countries. You will report to a manager based in Denmark and collaborate with stakeholders throughout the organization. If you enjoy taking ownership, working across different functions, and contributing to a business undergoing transformation, this could be the perfect next step in your career.
Your responsibilities
- Support end-to-end customer and sales processes across Belgium, the Netherlands, and France.
- Handle daily customer inquiries and provide professional follow-up through the appropriate communication channels.
- Process customer orders accurately and ensure timely administrative follow-up.
- Manage customer returns and coordinate with relevant internal departments to ensure efficient resolution.
- Maintain customer, product, and pricing information in SAP and ensure data accuracy at all times.
- Manage commercial agreements, pricing structures, and bonus schemes in accordance with company guidelines.
- Monitor delivery performance and support the resolution of delivery-related issues when required.
- Act as the primary link between customers and internal stakeholders across Sales, Operations, Finance, and Logistics.
- Support product launches, pricing updates, and future SAP-related developments.
- Identify opportunities for process improvement and contribute to the implementation of more efficient ways of working.
- Work accurately with data across multiple systems while maintaining a high standard of quality and consistency.
- Ensure customers receive a professional, timely, and positive experience in every interaction with Wygwam.
- Collaborate closely with colleagues across departments and countries to achieve shared objectives.
- Participate actively in meetings, training sessions, and knowledge-sharing activities throughout the organization.
- You have experience in Sales Support, Customer Service, Operations, Business Support, or a similar commercial role.
- You are fluent in Dutch and French, both spoken and written.
- You have a professional level of English and can communicate confidently in an international environment.
- You enjoy taking ownership and consistently follow tasks through to completion.
- You are comfortable working in a changing environment where priorities may shift.
- You have a structured and organized way of working with strong attention to detail.
- You have a customer-focused mindset and enjoy building positive relationships with customers and colleagues.
- You are proactive and solution-oriented, always looking for opportunities to improve processes.
- You are resilient and motivated by the challenge of helping build new ways of working while learning from existing processes.
- You have a good understanding of business processes and administrative workflows.
- You are confident working with data and managing information across multiple systems.
- You have strong Excel skills and are comfortable working with the wider Microsoft Office suite.
- Experience with SAP or other ERP systems is considered a strong advantage.
- You enjoy collaborating across different functions and working with diverse teams.
At Vinçotte, you contribute to a safer and more sustainable world with real impact on thousands of clients. Together with 1,500 colleagues, they strongly focus on innovation—from digitalization to drones and AI. As part of Kiwa Group, you’ll have every opportunity to grow and take initiative.
As Operations Manager Planning, you are responsible for efficiently managing and developing the activities within the planning department. You ensure strategic objectives are achieved within timelines and budget, while guaranteeing efficient, high-quality scheduling of inspections, audits, and services in line with customer agreements. You combine strategic insight with hands-on leadership, managing a team of Planning Officers and Experts. In addition, you drive projects with strategic impact across and beyond your department.
You play a central role in shaping and optimizing planning and capacity management across the organization, combining strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management.
1. Strategy:
- You translate organizational and divisional strategy into a clear department strategy.
- You define concrete goals, roles, and responsibilities for your team.
- You communicate strategy and objectives clearly across the department.
- You take ownership on strategic decisions and initiate improvement projects, advising the Workforce Planning Director.
- You monitor market developments and translate them into opportunities for Vinçotte.
- You evaluate and adjust cross-divisional planning processes to enhance efficiency and service quality in a sustainable and innovative way.
2. Performance Management:
Organizational Activities:
You are responsible for developing, implementing, and continuously improving the planning strategy.
People Management:
You foster a climate of trust and collaboration within your department and across divisions, continuously building a positive team spirit.
Stakeholder Management:
You work actively with Operations Managers, Operational Team Leads, and Customer Services to align planning with business and customer needs.
Budget Management & Realization:
You monitor your department’s financial results, identify deviations, and make adjustments as needed to achieve objectives.
3. Project Management:
- You take on the role of project manager for both divisional and cross-divisional/team-wide projects aimed at optimizing planning, capacity management, and process design for Vinçotte or Kiwa.
- You implement innovative solutions and new technologies.
- You are responsible for drafting project plans, monitoring deadlines and budgets, and ensuring project goals are met.
Education: Master’s degree in Engineering, Business Administration, Management, or a related field.
Experience:
- 8 years of relevant experience in operations, planning, workforce/capacity management, or process optimization.
- Proven experience in leading teams and driving cross-departmental projects.
- Strong background in performance monitoring, KPI management, and continuous improvement.
- Experience with planning systems and planning processes in a complex environment and transformation projects is a must
Languages: Native in Dutch or French, with a good command of the other language, and a strong working knowledge of English.
Competences:
- Strong leadership and people management skills, with the ability to inspire, coach, and develop teams.
- Excellent analytical and problem-solving skills, with the capacity to translate data into strategic insights.
- Strategic and problem-solving mindset, able to see the big picture while balancing operational priorities.
- Able to switch easily between strategic and operational level of thinking and actions.
- Strong stakeholder management and communication skills, able to align diverse interests.
- Results-oriented and proactive, with a focus on efficiency, quality, and customer satisfaction.
- Change-minded and comfortable with digital transformation and innovation.
- Solid project management skills: planning, prioritizing, monitoring budgets, and achieving objectives.
Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.
In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.
Organisation
Inetum Consulting is a strategy and transformation consulting firm part of the Inetum group. With a team of 450 multidisciplinary consultants, we are present in Europe (France, Spain, Portugal, Belgium) and Africa (Morocco).
Inetum Consulting supports companies and public organizations in their strategic projects through five major offerings: CIO Advisory, Sustainability, Data & GenAI, Transformation & Change, Corporate Functions Advisory.
Guided by a sector-specific consulting approach enriched by innovation and technological solutions, we help our customers steer their transformation towards sustainable performance and a more resilient, responsible society.
We value a unique and strong corporate culture, imbued with the values of excellence, which contributes significantly to the success of organizations.
At inetum consulting, we offer more than just a job; we provide an inspiring environment and opportunities for growth and development. we strive to create a workplace where you can harness your talents, contribute to challenging projects, and be part of a leading IT consultancy group.
Job description
We are looking for a bright and enthusiastic ERP Project Manager / Program Manager for Consulting team acting across multiple sectors, committed to building relationships and delivering results. We are interested in people with proven track records in delivering mid-large scale digital projects. We believe in people we hire, we encourage people to take ownership by given them the right support, environment and tools to be successful at Inetum. You will get the opportunity to contribute actively within the Consulting business line to support our growth, expand our offering and participate to seminars, publications,....Your responsibilities
- Leading the initiation, definition and implementation of the ERP transformation program and the associated business change
- Building a program roadmap and ensuring the realization
- Managing a team of experienced project managers
- Follow-up of the realization of the program objectives and assuring it remains in line with the clients strategy
- Reporting on the progress of the realization of the program objectives to the business management
- Follow-up of the program KPI's and budget
- Management of the program risks
- Assuring the proper functioning of the core team
- Master's degree (engineering or business school)
- +5 years' experience in managing complex programs, including previous experience in a consulting firm (strategy, transformation, operations excellence)
- Proven experience in one or more project management methodologies. (Prince2, PMBOK, etc.)
- Proven track record in implementing ERP tools or supporting strategic ERP journey's (blueprints, ERP transformation roadmaps,...)
- Strong leadership skills
- Being able to bring structure, being able to keep calm
- Strong communication and stakeholder management skills; able to manage project teams and engage senior client stakeholders
- Entrepreneurial mindset and motivation to collaborate and grow within the Inetum Consulting business line
- Fluent in English and fluent in either Dutch or French (with professional working proficiency in the other language being a strong asset)
The mission of MWingz, as a Joint Venture between Orange and Proximus, is to power the first shared mobile network in the best and most efficient way. We are the Magic WINGZ for Orange and Proximus making society fly.
Within MWingz, we make every effort to be a “great place to work” for our approximately 240 colleagues. In our diverse and caring organization, you can use your talents to the full, develop yourself further and you will find yourself in a culture where you can recharge together with colleagues, and be genuinely proud of our common goal of value creation for our clients.
We offer a flexible and easily accessible working environment in the heart of Brussels, with an attractive remuneration package and numerous contemporary and personalized benefits.
We currently have an open position as Lead Entreprise Architect
Your Mission
The Lead Enterprise Architect is accountable for defining, governing, and continuously evolving the organization’s enterprise IT architecture, ensuring that applications, data, infrastructure, and platforms coherently support business strategy and operational objectives.
The role translates business direction into target architectures, architectural principles, and technology roadmaps, and steers architectural decision making to ensure that IT solutions are scalable, secure, resilient, cost effective, and sustainable over time.
Acting as a trusted architectural authority, the Lead Enterprise Architect provides expert guidance to management, business stakeholders, and delivery teams, ensuring alignment across initiatives and increasing architectural maturity across the organization.
As a Lead Entreprise Architect , you are responsible to :
Architecture Definition & Governance
- Define and maintain the overall IT architecture framework, covering application landscape, data architecture, infrastructure (including cloud and hybrid platforms), tooling, and standards.
- Establish and evolve architectural principles, reference architectures, and target states aligned with business strategy and long-term objectives.
- Govern architectural consistency by reviewing, challenging, and approving solution designs against agreed standards and target architectures.
- Own and document key architectural decisions, including rationale, trade-offs, and long-term implications.
Strategic & Advisory Contribution - Translate business requirements and strategic priorities into coherent architectural roadmaps that balance business value, technical sustainability, and risk.
- Act as a trusted advisor to management and senior stakeholders on architectural options, constraints, and technology choices.
- Provide architectural input into transformation, modernization, and innovation initiatives.
Alignment & Cross-Functional Leadership - Ensure alignment between solutions, platforms, and technologies across teams, domains, and initiatives.
- Influence and guide development, infrastructure, operations, and vendor teams in applying architectural principles, without direct line authority.
- Promote a shared understanding of the architecture, increasing architectural awareness and adoption across the organization.
Risk, Security & Compliance
- Ensure that solutions are secure by design, resilient, and compliant with internal policies and applicable regulatory requirements.
- Identify architectural risks and define mitigation strategies in collaboration with the Security Architect and other relevant stakeholders.
Innovation & Continuous Improvement
- Monitor technology trends and emerging practices, assess their relevance, and advise on opportunities for innovation or optimization.
- Con
Your profile
Knowledge & Experience
- Proven experience as an IT Architect, Solution Architect, or similar role in complex, multi-domain environments.
- Strong understanding of:
- Application and integration architectures
- Data and information architectures
- Infrastructure, cloud, and hybrid environments
- Security principles and best practices
- Experience making strategic technology choices with long-term impact.
- Experience contributing to digital transformation or modernization programs.
- Exposure to both IT and telecom infrastructure environments.
Skills & Competencies
- Strong analytical and conceptual problem-solving skills, enabling the resolution of non-standard and complex architectural challenges.
- Excellent communication and presentation skills, able to explain complex technical concepts to business audiences and senior management.
- Pragmatic, business-oriented mindset with a focus on sustainable value creation.
- Ability to influence, align, and guide stakeholders without formal authority.
- Curiosity and continuous learning mindset.