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Contract: full-time employee or senior freelance
Context
Our client is currently undergoing a critical phase in the delivery of a large-scale digital / B2B e-Commerce platform. This programme is high-profile, time-sensitive, and requires strong governance and operational alignment to ensure successful delivery and go-live readiness.To support this, we are seeking an experienced Business Process Lead to play a pivotal role in aligning business operations with platform capabilities and ensuring delivery integrity across all workstreams.
The role
As the Business Process Lead, you will act as the bridge between business operations and the e-Commerce platform. You will ensure that the solution is not just technically sound, but fully aligned with how the business operates—and where necessary, that business processes are redesigned, communicated, and Embedded effectively.This is a critical role in addressing current gaps in product definition and governance, ensuring that every sprint contributes meaningfully toward a deployable, business-ready solution.
Why this role is critical:
- Current delivery lacks complete and validated Product Descriptions, which are essential for platform readiness
- Governance gaps are accumulating across sprints and must be addressed urgently
- The platform must reflect real business operations, not just default system configurations
- Without this role, there is a significant risk to go-live readiness, delivery timelines, and overall programme success
Key responsibilities
- Own and author all Product Descriptions to support sprint delivery and acceptance
- MAP and validate key business processes, including:
- Order-to-Cash (O2C)
- Pricing and catalogue structures
- Credit and approval workflows
- Ensure alignment between business requirements and platform configuration
- Identify where business processes must change and lead the design and documentation of those changes
- Drive and lead User Acceptance Testing (UAT)
- Validate all delivered sprint outputs against functional intent and business needs
- Communicate process changes clearly to stakeholders and ensure adoption prior to go-live
Day 1 priorities
- Conduct a retrospective validation of all completed sprint outputs
- Assess alignment between delivered functionality and business intent
- Identify and prioritize gaps in product definition and process coverage
- Proven experience as a Business Process Lead / Business Analyst / Functional Lead within e-Commerce or digital transformation programmes
- Strong expertise in B2B e-Commerce processes, especially O2C, pricing, and catalogue management
- Experience working with enterprise e-Commerce platforms (e.g., Adobe Commerce/Magento or similar)
- Demonstrated ability to translate business needs into clear, actionable requirements
- Experience leading UAT cycles and validating solution readiness
- Strong stakeholder management and communication skills
- Ability to operate in a fast-paced, high-pressure delivery environment
You’ll join a young, passionate team of 20 people where curiosity, creativity, and hands-on problem-solving are part of everyday life. At Alterface, we’re looking for a software engineer to help develop the technology behind award-winning interactive attractions around the world.
Come help us turn imagination into real-world interactive experiences.
About AlterfaceFounded in 2001 and headquartered in Belgium, Alterface is the world’s leading expert in interactive and media-based attractions for theme parks and Location-Based Entertainment (LBE) venues.
With over two decades of experience, the company develops advanced, intuitive technologies and tailor-made experiences that bring stories to life and make every visitor an active part of the adventure.
Jobomschrijving
Alterface is looking for a creative junior software engineer to join our amazing software team.
In this role you will:- Develop projects from specification to on-site installation using our proprietary Salto language and powerful SaltoTM interactive show control environment.
- Manage projects, demonstrating your planning and on-site installation skills within the SaltoTM environment.
- Dive into legacy code, adding new features and fixing bugs.
- Design, develop and implement unit tests and tooling solutions in C# or C .
- Produce comprehensive technical and installation documentation for internal and external sharing.
- Work with senior engineers to implement development processes, coding best practices and code reviews.
- Participate in solution-focused design peer reviews and code evaluations.
- Support software and maintenance teams during on-site installations.
- At Alterface, our teams work together in a relaxed, positive, open-minded atmosphere based on trust. We are committed to the vision of an open and diverse society. We are lucky enough to be able to follow a project from start to finish, from design to on-site installation and, for some attractions, right through to opening.
- Reporting to the Head of Software, you'll be based at our vibrant headquarters in Wavre, in the French-speaking part of Belgium.
- Enjoy the flexibility of working from home on certain days and unleash your creativity.
- Prepare for an exciting journey as a Software Engineer, with up to 20% travel time for on-site installations lasting up to 3 weeks, taking you all over the world.
- Proficiency in source control systems (GIT, SVN...)
- Experience with development languages like C , C#, Python...
- Fluent in both written and spoken French and English.
- Excellent communication skills for direct interaction with clients and partners.
- Bonus points for experience with Unity or Unreal
- Possessing a driver's license.