Are you commercially minded and do you enjoy working with customers? Are you looking for a job that is never the same and where you get opportunities to grow?

Then maybe you are our new CUSTOMER CARE REPRESENTATIVE!

For our client, the largest private rail freight operator in Europe, we are looking for a customer care representative to join the Freight Force.

As a customer care representative you will: Process owner for the booking & check-in process

• You accept bookings on customer request
• You make bookings yourself of containers and wagons on trains and you send the booking instructions and agreements to Order Management
• You inform and make the customer acquainted with the Customer Portal so that he is able to makes his own bookings. You assist the customer in every step of the booking process.
• You manage changes of the original booking
• You check if basic commercial data is known and is supported via the Customer Portal. If no, you inform and request assistance from Inside Sales to amend lacking commercial information
• You rectify the missing and/or wrong contract number for import orders to ensure quick O2C
• You make sure that all booking details are correct and that there are no anomalies that can slow down the order-to-cash process
• You prepare template of the railway bill/consignment note.
• You make the consignment note (as a paid service or if in high special need for assistance)

Commercial tasks

• You are able to maximize the fill rate of each train by finding the extra box/wagon and by consulting the customer on a professional and commercial way (based on parameters of Commercial Margin Management)
• You manage the customer relation daily and (pro-) actively to create a lock-in opportunity and retain Customer satisfaction.
• You build a customer relationship through high standard service delivery and execution.
• You highten awareness and inform the client of successful products
• You inform and share knowledge with other stake-holders within the company to inform and update on this new transport relation

Customer behavior

• You discuss and try to understand the booking behaviors and needs of the Customer via commercial discussions based on KPI’s (in relation to SLA)
• You sharing info about the customer behavior with commercial stake-holders (commercial Margin Management/Key accountmanagers/Inside Sales/...)

Communication

• You are pro-actively by thinking with the customer, assessing and acting before possible incidents.
• You assure the tracking & tracing (within office hours) via Customer Portal and other ways (digitalization is key and our future aim)
• You receive and assist the Customer with his complaint within our organisation and stakeholders

Who are we looking for?

As a Customer Service Representative, you are primarily focused on customer service. You have a commercial mentality and are able to communicate with the customer in a professional way.

• You have a bachelor degree or equivalent through experience;
• You have strong communication skills and are able to understand and translate the customers needs;
• You speak English fluently. A good knowledge of French and Dutch is required. Knowledge of German or another language is a plus;
• You have experience in managing an account and you are able to work on customer relations and loyalty;
• You have knowledge of the various Microsoft Office programs and are quick to learn proprietary systems;
• You are organized, detail-oriented and have the drive to work in a commercial and professional manner;
• You have the necessary persuasiveness and commercial flair, are proactive and can work alone as well as in a team;
• You are a multitasker and are someone who values efficiency;
• You can cope with a changing environment.

Launched in 2017, mozzeno is a 100% Belgian digital lender that has established itself as a key player in the credit market.

Every day, we help individuals and businesses finance their projects through a simple, fast and fully digital process. Our strength? A unique blend of technology and human support, allowing us to deliver an efficient and personalised service.
In parallel, we give investors the opportunity to actively support the real economy in Belgium by financing the loans granted by mozzeno.

Based in Louvain-la-Neuve and currently experiencing strong growth, mozzeno is looking for an AI Automation Engineer to design, orchestrate and AI-augment our business processes.

Job content

As an AI Automation Engineer, you will design, build and maintain a portfolio of automation solutions that support mozzeno's teams and business processes — increasingly powered by AI.

Concretely, you will:

• Build automations with Python and PowerShell — scripts, integrations and services that connect our applications, move and transform data, and remove manual steps across the organisation.
• Design and ship AI-powered workflows using Dify — our AI workflow platform — to orchestrate LLM-based steps (document processing, classification, extraction, drafting, internal assistants and agents) and embed them safely into our business processes.
• Orchestrate end-to-end processes across our tools and systems — understanding how each application delivers part of the overall solution, and building the integrations and logic that make them work together reliably from one end to the other.
• Develop functional expertise in our solution architecture, digging into the operational reality of each process to identify pain points and formulate solutions that genuinely improve the way we work.
• Manage and get the most out of the external tools used by our teams, keeping them current, well-integrated and delivering real value.

• You have a degree in computer science, or you are self-taught with tangible IT experience.
• You are proficient in Python and PowerShell for automation, scripting and integration work — comfortable working with APIs, manipulating data, and building reliable, maintainable code.
• You have a genuine interest in AI and LLMs, and ideally hands-on experience building workflows with Dify (or similar tools such as n8n, LangChain, Make, or comparable LLM-orchestration platforms). You are familiar with concepts such as prompting, RAG, embeddings, agentic workflows and tool/function calling, and understand how to put an LLM to work reliably inside a business process.
• You are comfortable integrating and orchestrating systems through APIs, and think naturally about how tools and processes fit together end to end.
• You are at ease in a cloud environment (Google, AWS).
• You are naturally eager to learn the big picture, to dive into the functional and operational aspects of a business process, to understand the details and pain points, and to formulate solutions to improve them.
• You have excellent problem-solving skills and can judge when to involve peers or experts.
• You are detail-oriented, with strong organisational skills and the ability to manage several tasks and projects at once.
• You have excellent communication and collaboration skills, and the ability to work with a range of stakeholders across the organisation.
• You can work effectively in French & English, and Dutch is always an asset

Wygwam, a division of the Niko Group, is continuing to build and strengthen its own organization. To support our customers and sales activities across Belgium, the Netherlands, and France, we are looking for a Sales Business Supporter.

These are newly created positions that offer the opportunity to make a real impact from day one. During your onboarding, you will work closely with colleagues from both Wygwam and our parent company to gain a thorough understanding of our customers, systems, and processes. Once this foundation is established, you will play an important role in improving the way we work and helping to build a future-proof support organization.

As a Sales Business Supporter, you will be a key link between customers and internal departments such as Sales, Operations, Finance, and Logistics. You will support the complete customer journey, combining customer service, commercial support, process coordination, and administrative follow-up. Your contribution will help ensure excellent customer experience while supporting efficient business operations.

In this role, you will work in an international environment with colleagues from several European countries. You will report to a manager based in Denmark and collaborate with stakeholders throughout the organization. If you enjoy taking ownership, working across different functions, and contributing to a business undergoing transformation, this could be the perfect next step in your career.

Your responsibilities

• Support end-to-end customer and sales processes across Belgium, the Netherlands, and France.
• Handle daily customer inquiries and provide professional follow-up through the appropriate communication channels.
• Process customer orders accurately and ensure timely administrative follow-up.
• Manage customer returns and coordinate with relevant internal departments to ensure efficient resolution.
• Maintain customer, product, and pricing information in SAP and ensure data accuracy at all times.
• Manage commercial agreements, pricing structures, and bonus schemes in accordance with company guidelines.
• Monitor delivery performance and support the resolution of delivery-related issues when required.
• Act as the primary link between customers and internal stakeholders across Sales, Operations, Finance, and Logistics.
• Support product launches, pricing updates, and future SAP-related developments.
• Identify opportunities for process improvement and contribute to the implementation of more efficient ways of working.
• Work accurately with data across multiple systems while maintaining a high standard of quality and consistency.
• Ensure customers receive a professional, timely, and positive experience in every interaction with Wygwam.
• Collaborate closely with colleagues across departments and countries to achieve shared objectives.
• Participate actively in meetings, training sessions, and knowledge-sharing activities throughout the organization.

• You have experience in Sales Support, Customer Service, Operations, Business Support, or a similar commercial role.
• You are fluent in Dutch and French, both spoken and written.
• You have a professional level of English and can communicate confidently in an international environment.
• You enjoy taking ownership and consistently follow tasks through to completion.
• You are comfortable working in a changing environment where priorities may shift.
• You have a structured and organized way of working with strong attention to detail.
• You have a customer-focused mindset and enjoy building positive relationships with customers and colleagues.
• You are proactive and solution-oriented, always looking for opportunities to improve processes.
• You are resilient and motivated by the challenge of helping build new ways of working while learning from existing processes.
• You have a good understanding of business processes and administrative workflows.
• You are confident working with data and managing information across multiple systems.
• You have strong Excel skills and are comfortable working with the wider Microsoft Office suite.
• Experience with SAP or other ERP systems is considered a strong advantage.
• You enjoy collaborating across different functions and working with diverse teams.

We are looking for Android developers to craft apps that look simple and fast on the surface but work like Swiss clockwork underneath. A strong technical background is given, and we expect you to be comfortable with the whole Android stack as well as native Android design. To become a top pic, experience in Android Wear, Android TV, and Google Fit is a strong bonus. What you’ll do - Collaborate with the team to shape ideas - Develop fast and flexible apps across many targets - Work on apps that use the latest Android technologies and devices - Learn from and share with a team of passionate developers - Create custom user interfaces that delight Our passion is to create healthy habits. By combining deep knowledge in habit creation and gamification with the latest research in health and fitness, we craft desirable apps that create and addiction your body will love. Our apps have been recognised by Google as Editor's Choice and best Android Wear app experience in 2017. Apple awarded us best of App Store 2016 and 2017, and App of the Year for Apple Watch 2016. And we are just getting started.

We are looking for iOS developers to craft apps that look simple and fast on the surface but work like Swiss clockwork underneath. A strong technical background is given, and we expect you to be comfortable in the whole iOS stack, from UIKit to Foundation frameworks. To become a top pic experience in watchOS, tvOS as well as SpriteKit, SceneKit and HealthKit is a strong bonus. What you’ll do - Collaborate with the team to shape ideas - Develop fast and flexible apps across many targets - Work on apps that use the latest iOS technologies and devices - Learn from and share with a team of passionate developers - Create custom user interfaces that delight Our passion is to create healthy habits. By combining deep knowledge in habit creation and gamification with the latest research in health and fitness, we craft desirable apps that create and addiction your body will love. Our apps have been recognised by Apple as best of App Store 2016 and 2017, and App of the Year for Apple Watch 2016. Google awarded us Editor's Choice and best Android Wear app experience in 2017. And we are just getting started.

We are looking for a designer that can help us design useful and desirable apps that delight our users. As we are a small studio we all wear many hats. We expect you to lead interaction design, visual design and branding of our apps. Strong interest in Product is a bonus. You have: - A solid portfolio that showcases apps you've worked on. - Experience in the whole process from idea to shipping product. - Broad skill set from visual design, typography, video and copy to interaction and user experience design. - Passion for crafting state of the art apps for mobile and wearable devices. What you’ll do - Collaborate with the team to shape ideas - Create wireframes, mockups and lightweight prototypes to test ideas and designs - Design beautiful, clear interfaces for our apps - Illustrate intuitive iconography for our applications - Tailor pixel perfect assets for different screen sizes and platforms - Give voice to our products by owning the copywriting Our passion is to create healthy habits. By combining deep knowledge in habit creation and gamification with the latest research in health and fitness, we craft desirable apps that create and addiction your body will love. Our apps have been recognised by Apple as best of App Store 2016 and 2017, and App of the Year for Apple Watch 2016. Google awarded us Editor's Choice and best Android Wear app experience in 2017. And we are just getting started.

We are looking for a developer with a strong technical background who wants to influence people to create healthy habits. If you enjoy working in a fast-moving and flexible business where you get opportunities to make a real impact and be creative, then you will enjoying working at Perigee. You should be comfortable in building scalable systems. You move from domains such as infrastructure, data modelling and business logic to developing REST API’s for our apps. You also have experience working with front-end web development. To become a top pic, experience with building scalable system with Go and PostgreSQL is definitely a bonus. What you’ll do - Work with modern technologies like; Go, PostgreSQL, Docker, Ansible and more - Collaborate with the team to shape ideas that push the boundaries of what our apps can do - Define REST API’s that are scalable and easy to use and implement the business logic to drive them - Set up server, network and hosting environments - Design data models that are fast, scalable and flexible - Develop our webpage and future web related pages Our passion is to create healthy habits. By combining deep knowledge in habit creation and gamification with the latest research in health and fitness, we craft desirable apps that create and addiction your body will love. Our apps have been recognised by Apple as best of App Store 2016 and 2017, and App of the Year for Apple Watch 2016. Google awarded us Editor's Choice and best Android Wear app experience in 2017. And we are just getting started.

We are looking for iOS developers to craft apps that look simple and fast on the surface but work like Swiss clockwork underneath. A strong technical background is given, and we expect you to be comfortable in the whole iOS stack, from UIKit to Foundation frameworks. To become a top pic experience in watchOS, tvOS as well as SpriteKit, SceneKit and HealthKit is a strong bonus. What you’ll do - Collaborate with the team to shape ideas - Develop fast and flexible apps across many targets - Work on apps that use the latest iOS technologies and devices - Learn from and share with a team of passionate developers - Create custom user interfaces that delight Our passion is to create healthy habits. By combining deep knowledge in habit creation and gamification with the latest research in health and fitness, we craft desirable apps that create and addiction your body will love. Our apps have been recognised by Apple as best of App Store 2016 and 2017, and App of the Year for Apple Watch 2016. Google awarded us Editor's Choice and best Android Wear app experience in 2017. And we are just getting started.

Accent werd opgericht in 1995 en is vandaag de grootste gespecialiseerde rekruteringspartner in België, met meer dan 300 kantoren en 1100 medewerkers. We stellen dagelijks 25.000 mensen tewerk en maken deel uit van House of HR, een Europese groep van sterke HR-bedrijven met één missie: mensen kansen geven en bedrijven laten groeien.

We werken persoonlijk, snel en zonder gedoe. Van vaste jobs tot flexibele opdrachten, lokaal of internationaal en alles tussenin. Wij brengen mensen en bedrijven samen. Geen standaardverhalen, maar échte oplossingen. Accent is overal en altijd dichtbij. En altijd net dat tikkeltje anders: gedurfd, open en vol energie.

Nieuwsgierig om te komen praten? Vooral doen. We leren je heel graag kennen.

Jobomschrijving

3 redenen om voor deze job te kiezen

• Je houdt van afwisseling in de job
• Je werkt graag binnenshuis bij een klant
• HR-partner zijn voor de klant

Zo ziet je job er uit

Als Inhouse Recruiter ben jij de centrale schakel tussen klant, kandidaat en team. Je zorgt voor een efficiënte, betrouwbare planning en draagt zo rechtstreeks bij aan tevreden klanten, gemotiveerde kandidaten en een sterk draaiend team.

Planning & shiftbeheer

• Je vult dagelijks shiften in, past ze aan en bevestigt ze in de planningstools, zodat elke klant kan rekenen op de juiste bezetting op het juiste moment.
• Je wijst kandidaten toe op basis van hun skills, beschikbaarheid en de vereisten van de klant, en schakelt snel wanneer er last-minute wijzigingen zijn.
• Wanneer kandidaten uitvallen of stoppen, herschik je de planning en zoek je meteen naar een oplossing, zodat de klant hier zo weinig mogelijk hinder van ondervindt.
• Je houdt rekening met de geldende arbeidswetgeving, zoals rusttijden tussen shiften en werkroosters, zodat de planning steeds correct en compliant blijft.

Klantenbeheer

• Je onderhoudt dagelijks contact met je klanten en bouwt een vertrouwensrelatie op, zodat je snel en accuraat kan inspelen op hun vragen en noden.
• Je denkt proactief mee over de planning en signaleert tijdig kansen of pijnpunten, zodat de samenwerking met de klant vlot blijft verlopen.
• Je volgt klantbevestigingen nauwgezet op binnen de afgesproken termijnen, zodat iedereen tijdig weet waar hij aan toe is.
• Je organiseert jobtastings en kennismakingsmomenten, zodat kandidaat en klant elkaar goed leren kennen nog voor de opstart.
• Je bent regelmatig on-site aanwezig bij de klant, wat je toelaat de situatie ter plaatse goed in te schatten en snel te schakelen.

Kandidatenbeheer

• Je denkt actief mee over de planning en de noden van je uitzendkrachten, en puzzelt zodat iedereen op de juiste plek terechtkomt.
• Je plant kandidaten in op openstaande shiften, ook wanneer er last-minute aanvragen binnenkomen, zodat de klant altijd op de juiste bezetting kan rekenen.
• Je stelt kandidaten extra shiften of opdrachten voor op basis van hun beschikbaarheid, performance en engagement, zodat zij maximaal aan de slag kunnen.
• Je volgt de prestaties en tevredenheid van je kandidaten op, zodat je tijdig kan bijsturen waar nodig.

Onboarding en aanspreekpunt

• Je regelt de onboarding van nieuwe kandidaten, van werkkledij en badges tot het inplannen van medische onderzoeken, zodat iedereen goed voorbereid start.
• Je herinnert kandidaten aan het gebruik van de app, zodat ze hun shiften tijdig accepteren en hun beschikbaarheid up-to-date houden.
• Je bent ter plaatse hét aanspreekpunt voor uitzendkrachten met vragen, waardoor zij zich gehoord en ondersteund voelen.
• Je plant en volgt evolutiemomenten op na de opstart, zodat de samenwerking ook op langere termijn goed blijft lopen.

Dit heb je nodig voor de job

• Je hebt commerciële flair, assertiviteit en overtuigingskracht.
• Je werkt planmatig en gestructureerd, ook onder druk.
• Je denkt oplossingsgericht en zet altijd dat stapje extra.
• Je hebt ervaring als inhouse recruiter, weet hoe het reilen en zeilen bij de klant verloopt en weet van aanpakken.
• Je houdt van veeleisende klanten en last-minute uitdagingen. No stress!

De ideale collega is...

Iemand die klantgericht communiceert en voor klanten een betrouwbare gesprekspartner is.

• Communiceert helder, luistert aandachtig en stemt de boodschap af op de gesprekspartner.
• Denkt servicegericht en heeft oog voor wat de klant nodig heeft.
• Komt professioneel over en wekt op een natuurlijke manier vertrouwen.
• Deelt graag expertise en geeft duidelijke toelichting en advies.

Krijg je energie van structuur, orde en een perfect resultaat? Werk je graag efficiënt en met je handen? Voor ons strijkatelier in Torhout zoeken we een gemotiveerde Strijkhulp die houdt van aanpakken en graag het verschil maakt voor onze klanten.

Samen met je collega’s zorg je ervoor dat de was van onze klanten weer netjes, strak en opgevouwen klaarligt. Jouw vaste en filesvrije werkplek is ons professionele atelier aan de Karel de Ghelderelaan 2 in Torhout.

• Nauwkeurigheid: Je werkt netjes en hebt oog voor kwaliteit.
• Teamspirit: Je werkt zelfstandig, maar bent ook een fijne collega in het atelier.
• ⏰ Betrouwbaarheid: Je levert werk af waar de klant op kan rekenen.