Netherlands, 'S-GRAVENHAGE
Partos
- Solliciteren voor: 17/03/2026 - Locatie: Den Haag, Nederland - Uur per week: 32-36
Cordaid is an international organisation for development and humanitarian assistance, working especially in fragile and conflict-affected regions. Christian values of human dignity, justice, compassion, and care for the earth guide our work. Our mission is to work towards a world without poverty and with equitable opportunities for all.
More than 1.9 billion people live in these regions. Their quest is universal: to live in dignity. Cordaid addresses the root causes of fragility. We listen to people's needs and support locally-led programmes to strengthen and improve healthcare, education, agrifood and justice systems. Where disaster strikes, we join our partners in humanitarian action.
Cordaid is rooted in the Netherlands and has office branches in 15 countries in Africa and Asia with decades of in-country expertise. Approximately 900 employees dedicate themselves every day to fulfilling Cordaid's mission. We are also a member of international networks and alliances, such as Caritas Internationalis, ACT Alliance, and CIDSE.
Cordaid is looking for a
ICT Support Officer
(32 - 36 hours per week, based in The Hague)
What you do
As a ICT Support Officer, you will be the primary point of contact for technical assistance within our international organization. Through our ticketing system, you will handle incoming support requests, troubleshoot issues, and ensure high‑quality, service‑oriented support to staff across multiple countries. Your role is essential in enabling colleagues to work efficiently, securely, and without interruption.
First-Line Support (Service Desk): - Serve as the first point of contact for all ICT-related requests via the ticketing system, email, phone, or walk‑ - Register, categorize, prioritize, and assign tickets while ensuring accurate and complete documentation. - Provide direct support for common issues such a...
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