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Application Management Equipment Specialist (m/w/d) (Informatiker/in)
Roche Diagnostics GmbH
Germany, Penzberg
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position   Wir bringen die Wissenschaft voran, damit wir alle mehr Zeit mit den Menschen verbringen können, die wir lieben. Das sind wir  ITOT Pharma Penzberg ist der zuverlässiger Partner, um die Produktion von lebensrettenden Wirkstoffen für Patienten auf der ganzen Welt digital voranzutreiben. Wir unterstützen die technische Entwicklung im Bereich Pharma (PTD) sowie die neu gegründete Cell & Gene Therapy Organisation (PTC)  in Penzberg. Die Abteilung ITOT Quality and Lab Systems Support konzentriert sich dabei auf  analytische Laborgeräte und Systeme, um unsere Kunden in der Entwicklung und Produktion innovativer Therapeutika zu unterstützen. Unser Team zeichnet sich durch einen offenen und ehrlichen Umgang miteinander aus, der durch Respekt und Wertschätzung geprägt ist. Das erwartet Dich Als Application Management Equipment Specialist arbeitest Du eng mit den Wissenschaftlern als Endanwender für analytische Geräte zusammen. Dabei unterstützt Du sie bei Supportfällen oder bei der Anbindung neuer analytischer Geräte.  * Du leistest unseren Endanwendern Support vor Ort, online oder per Telefon und berätst sie bei ihren Anliegen * Du unterstützt Supportfälle und hältst eine kontinuierliche Kommunikation & Information mit dem Kunden über die Bearbeitung aufrecht. * Du bindest neue Geräte im Windows oder Linux in Zusammenarbeit mit den Herstellern und unseren IT Abteilungen an  * Du erstellst und pflegst Masterdaten für Laboranwendungen, um die korrekte Funktionsweise der Geräte bzw. Gerätesoftware sicherzustellen. * Du führst Application Management für Laboranwendungen durch, bspw. durch die Installation, Konfiguration und Auslieferung von Steuerrechnern und anderer IT Hardware, Einrichtung von Zugängen oder Management von Windows/Linux Servern * Du arbeitest vorrangig mit dem Ticketsystem ServiceNow im Bereich des IT Service Managements (Requests, Incidents und Changes) * Du unterstützt das Reporting und die Einhaltung der Service Level Agreements. Das bringst Du mit * Du hast ein abgeschlossenes Hochschulstudium in Informatik, Wirtschaftsinformatik, Bioinformatik (Bachelor oder Master), eine Ausbildung zum Fachinformatiker(in)  oder eine vergleichbare Berufsausbildung mit bspw. 3 Jahre Berufserfahrung in einer IT Organisation * Du verfügst über Erfahrung im Computer Management, bspw. im Windows Umfeld mit Group Policies * Du verfügst über Erfahrung in Skriptsprachen oder hast grundlegende Programmiererfahrung  * Du verfügst über Kenntnisse in Schnittstellentechnologien wie OPC oder Rest * Optimalerweise bringst Du Erfahrungen mit Smart Data Cockpit mit oder hast Erfahrung im Masterdatenmanagement von Laboranwendungen * Du bist proaktiv und kommunikationsstark und gehst offen auf neue Kollegen zu * Du erkennst die Bedürfnisse unserer Kunden, reagierst flexibel auf Änderungen und hinterfragst kontinuierlich Prozesse zur Effizienzsteigerung * Du arbeitest gerne im Team, bist gut organisiert und übernimmst selbständig Verantwortung für deine Aufgaben und Projekte  * Du bist bereit zu reisen, um das Vorgehen bspw. mit anderen Standorten abzustimmen. Soweit so gut? Es geht noch besser.  Wir bieten dir vielfältige Top-Benefits  an unseren Standorten. Nur mit dir zusammen können wir das Leben von Patient:innen verbessern. Du machst Roche mit Deinem Beitrag einzigartig. Deswegen bieten wir außergewöhnliche Benefits, die Dich unterstützen, Dein Leben, Deine Finanzen und Deine Gesundheit so zu gestalten, wie Du es möchtest. Finde hier mehr heraus: https://go.roche.com/Kandidaten-Benefits-DE Dauer: Diese Stelle ist unbefristet zu besetzen Deine Bewerbung Wir bitten Dich um folgende Dokumente: * Aktueller Lebenslauf Weitere Dokumente werden derzeit nicht zwingend benötigt. Bitte beachte vor Absendung der Bewerbung, dass im Nachgang keine weiteren Dokumente hinzugefügt werden können.   Your contact to us! With people. For people. Do you need further support? Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche at Penzberg, near Munich, employs more than 7,000 people. The site is one of the largest biotechnology centers in Europe and the only Roche site with research, development and production for both Pharmaceuticals and Diagnostics under one roof. From your beginning with Roche, our motivated team will welcome and support you. Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available. Roche is an Equal Opportunity Employer.
Safety Expert / Sicherheitsexperte in technischen Projekten (Capex) (m/w/d) (Fachkraft - Arbeitssicherheit)
Roche Diagnostics GmbH
Germany, Penzberg
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Eine gesündere Zukunft. Das ist es, was unsere Innovationskraft antreibt. Unser Ansporn ist es, unseren Patient:innen eine zielgerichtete Diagnose sowie zum richtigen Zeitpunkt die passende Behandlung zur Verfügung zu stellen. Unverzichtbar, um die Diagnose und Behandlung schnell und nachhaltig zu gewährleisten, ist auch, dass unsere Mitarbeitenden selbst nach der Arbeit wieder gesund nach Hause gehen können. Hierfür setzt sich unsere Abteilung Site Safety ein. Über die Abteilung Site Safety: Angetrieben durch unsere Vision „Home for your success“ tragen wir tagtäglich dazu bei, dass am Roche-Standort Penzberg effiziente, gesetzes- und Roche-konforme und vor allem sichere Prozesse  gestaltet und umgesetzt werden.  Die Sicherheit der Menschen, der Umwelt und der technischen Anlagen sowie die Nachhaltigkeit und Qualität von Prozessen und Produkten stehen im Mittelpunkt unseres Handelns. Dafür ergreifen wir erfolgreich die Initiative und handeln leidenschaftlich und eigenverantwortlich. Deine Aufgaben: Um unsere Mission bestmöglich zu erfüllen, suchen wir eine:n Experten:in um unseren Leistungen durch Teamgeist, Respekt und Vertrauen ein Gesicht zu geben. Klingt spannend? Dann tauche mit uns tiefer in Deine zukünftigen Tätigkeitsfelder ein: * Du berätst Projektteams von Neu- und Umbauprojekten (Capex) hinsichtlich Fragen des Arbeitsschutzes, der Prozess-und Anlagensicherheit ab der frühen Planung bis hin zur Ausführung der Baustelle * Du unterstützt das Projektteam proaktiv und bist verantwortlich für die Koordination, Erstellung, Durchführung, Prüfung und Archivierung von sicherheitsrelevanten Dokumenten. * Im Rahmen von Neu- und Umbauprojekten bist Du im Projektteam aktiver Partner und erstellst, koordinierst und moderierst, sicherheitsrelevante Dokumente, wie z.B. SHE-Konzepte, -Checklisten und Reviews. * Du übernimmst die Definition und die Festlegung von projekt- und standortspezifischen arbeitsschutzrelevanten Aspekten für Baustellensicherheitskonzepte und planst Sicherheitsbegehungen bzw. nimmst an diesen teil * Nicht zuletzt coachst und moderierst Du Programme zur Verbesserung der Sicherheitskultur und vermittelst Dein Wissen im Rahmen von Schulungen. Wer Du bist:  * Du verfügst über ein erfolgreich abgeschlossenes Studium des Ingenieurwesens mit Fachrichtung Verfahrenstechnik, Chemie, Bauingenieur, Sicherheitstechnik oder einen Master in Naturwissenschaften oder eine vergleichbare technische Ausbildung * Du bist erfahrene Sicherheitsfachkraft gem. § 7 ASiG * Du bist in der Lage Risiken zu erkennen, zu bewerten und Sicherheitskonzepte zu erstellen und diese gemeinsam mit relevanten Stakeholdern nachzuhalten. * Du verfügst idealerweise über eine Ausbildung zum/zur Sicherheits-und Gesundheitsschutzkoordinator:in (SiGeKo) * Du zeichnest dich durch analytisches Denkvermögen, akkurate Dokumentation (SAP / DVS) und dein technisches Verständnis aus und hast idealerweise Kenntnisse im Projektmanagement/-koordination * Dir macht es Freude, Dein Wissen in Präsentationen oder als Moderator:in weiterzugeben und bist es gewohnt Informationen so aufzubereiten, dass sie für die unterschiedlichen Hierarchiestufen und Interessengruppen geeignet sind Soweit so gut? Es geht noch besser.  Wir bieten dir vielfältige Top-Benefits  an unseren Standorten. Nur mit dir zusammen können wir das Leben von Patient:innen verbessern. Du machst Roche mit Deinem Beitrag einzigartig. Deswegen bieten wir außergewöhnliche Benefits, die Dich unterstützen, Dein Leben, Deine Finanzen und Deine Gesundheit so zu gestalten, wie Du es möchtest. Finde hier mehr heraus: https://go.roche.com/Kandidaten-Benefits-DE Diese Stelle ist unbefristet zu besetzen.  Deine Bewerbung Wir bitten Dich um folgende Dokumente: * Aktueller Lebenslauf * Deine offiziellen (Bildungs-) Zeugnisse/Nachweise.  Weitere Dokumente werden derzeit nicht zwingend benötigt. Bitte beachte vor Absendung der Bewerbung, dass im Nachgang keine weiteren Dokumente hinzugefügt werden können. Bewirb Dich jetzt – wir freuen uns! #SHEDeutschland# Your contact to us! With people. For people. Do you need further support? Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche at Penzberg, near Munich, employs more than 7,000 people. The site is one of the largest biotechnology centers in Europe and the only Roche site with research, development and production for both Pharmaceuticals and Diagnostics under one roof. From your beginning with Roche, our motivated team will welcome and support you. Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available. Roche is an Equal Opportunity Employer.
Project Engineer Automation IT/OT (m/w/d) (Ingenieur/in - Verfahrenstechnik)
Roche Diagnostics GmbH
Germany, Mannheim
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. Position Roche in Kürze Wir bringen die Wissenschaft voran, damit wir alle mehr Zeit mit den Menschen verbringen können, die wir lieben. Das sind wir  Eine gesündere Zukunft. Diese Vision treibt unsere Innovationen an. Unser Engineering Team trägt hierzu mit der Planung und Umsetzung  von Investitionsprojekten bis zu einem dreistelligen Millionenbereich, wie z.B. Labor-/Produktionsgebäuden oder Produktionsanlagen maßgeblich bei. Das Chapter Engineering ist mit insgesamt ca. 170 Mitarbeitenden für die erfolgreiche Planung und Umsetzung aller großen Investitionsprojekte verantwortlich. Durch unsere Arbeit sichern wir die Weiterentwicklung der Standorte Mannheim und Penzberg und damit auch die Versorgung unserer Patienten mit innovativen Produkten.  Wir sind eine selbstorganisierte Einheit mit flachen Hierarchien und legen viel Wert auf Eigenverantwortlichkeit, eine offene Unternehmenskultur und Spaß an der Arbeit. Teamarbeit, gegenseitige Unterstützung der Kollegen und Freiheitsgrade bei der Projektbearbeitung sind bei uns selbstverständlich. Deine zukünftige Fachdisziplin Process Automation & IT ist verantwortlich für alle Phasen der Planung, Realisierung, Inbetriebnahme, Qualifizierung und Übergabe von Investitionsprojekten, die fachlich kompetent, zielgerichtet und wirtschaftlich durchgeführt und dokumentiert werden. Das erwartet Dich * Innovative Projektplanung und -steuerung: Du übernimmst eigenverantwortlich die Planung, Organisation und Steuerung von Projekten und setzt deine Expertise ein, um in allen Phasen vom Konzept bis zur Umsetzung und Übergabe aktiv mitzuwirken. * Expert:in für Technik und Beratung: Du fungierst als Fachexperte und unterstützt Kollegen und Projektmanager bei technischen Konzepten. Du prüfst Nutzeranforderungen und hilfst bei der Fehlersuche und beim Trouble-Shooting. * Verantwortungsvolle Leitung von CAPEX-Projekten: Du übernimmst die Leitung kleiner bis mittelgroßer regionaler Projekte. Du planst, steuerst und monitorst sämtliche Projektaktivitäten und führst kleine Projektteams zum Erfolg. * Netzwerk und Koordination: Du verantwortest die Auswahl, Beauftragung, und Steuerung von externen Dienstleistern, baust ein starkes Netzwerk mit kompetenten Partnern auf und pflegst dieses kontinuierlich. * Innovation und Community Building: Du identifizierst und entwickelst neue Technologien und Prozesse, die vor Ort von wirtschaftlicher Bedeutung sind. Zudem engagierst du dich aktiv in der Engineering Community und unterstützt die "We All Lead" Kultur. Das bringst Du mit: * Idealerweise hast Du ein abgeschlossenes Studium (Ingenieurtechnisches Studium, Verfahrenstechnik, Automation, o.Äh.) mit min. 6 Jahren Berufserfahrung oder eine vergleichbare Ausbildung mit mehreren Jahren Weiterbildung. Mehrjährige Erfahrung in der pharmazeutischen Industrie gehören zu Deinem Profil, und Du kennst Dich bestens mit den relevanten Prozessen und Standards aus. * Projektmanagement- und Steuerungsmethoden in der Prozessautomation und IT, MES und GMP beherrschst Du. Darüber hinaus leitest Du eigenständig kleine bis mittelgroße Projekte. * Als Teamplayer überzeugst Du sowohl in der Zusammenarbeit als auch in der Kommunikation. Deine Fähigkeit, Stakeholder zu managen und in einer Matrixorganisation zu führen, zeichnet Dich aus. * Du besitzt eine hohe interkulturelle Kompetenz und agierst effektiv in einem vielfältigen und globalen Umfeld, in dem Du starke Netzwerke aufbaust. Sichere Kommunikation in Deutsch und Englisch sind für dich selbstverständlich. * Dienstreisen zwischen unseren Standorten bis zu 30% siehst du als Bereicherung an. Soweit so gut? Es geht noch besser.  Wir bieten dir vielfältige Top-Benefits  an unseren Standorten. Nur mit dir zusammen können wir das Leben von Patient:innen verbessern. Du machst Roche mit Deinem Beitrag einzigartig. Deswegen bieten wir außergewöhnliche Benefits, die Dich unterstützen, Dein Leben, Deine Finanzen und Deine Gesundheit so zu gestalten, wie Du es möchtest. Finde hier mehr heraus: https://go.roche.com/Kandidaten-Benefits-DE Dauer: Diese Stelle ist unbefristet zu besetzen Deine Bewerbung Wir bitten Dich um folgende Dokumente: * Aktueller Lebenslauf * Deine offiziellen (Bildungs-) Zeugnisse/Nachweise.  Weitere Dokumente werden derzeit nicht zwingend benötigt. Bitte beachte vor Absendung der Bewerbung, dass im Nachgang keine weiteren Dokumente hinzugefügt werden können. Your contact to us! With people. For people. Do you need further support? Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. With round about 8,000 employees Mannheim is the third largest Roche site in the world. It headquarters the Diabetes Care business unit and the sales organization of diagnostics products and is the hub of the worldwide diagnostics business. From your beginning with Roche, our motivated team will welcome and support you. Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available. Roche is an Equal Opportunity Employer.
Financial Reporting, Officer (m/f)
State Street Bank International GmbH
Luxembourg, LUXEMBOURG
Financial Reporting, Officer Locations Luxembourg, Luxembourg time type Full time End Date: June 30, 2026 job requisition id R-788505 Who we are looking for As part of our business expansion in Luxembourg we are looking for an experienced Financial Reporting professional to join the Financial Reporting team. This position has responsibility for the review of Annual and Semi-Annual Financial Statements as well some monthly/quarterly reports for alternative structures (private equity / real estate / debt funds) and hedge funds under Lux GAAP / US GAAP / IFRS. Under the supervision of the “Unit Head – AIS Financial Reporting”, the Officer will play a key management role when ensuring that quality deliverables are provided to our clients. Such deliverables are compiled by a local team that leverages a delegated service model with part of the functions outsourced to our Hubs (Poland and India). On one side, the Officer will take directions from the senior team members and on the other, the Officer shall guide the Hub Financial Reporting team in accordance with the department and bank strategy. In close relation with the other Financial Reporting Team Leads, the Officer will ensure that the assigned clients base (incl. the related stakeholders Auditor, Translator, Printer, Regulator, etc.) is serviced according to best practice and market standards. This includes and not limited to, new demands or specific projects are adequately reflected in the overall development queue of the department. The ideal candidate will have a substantive expertise and knowledge of the alternative funds industry - both technical and operational – with a clear footprint and profound expertise in accounting and financial reporting around these regulated and unregulated structures (Lux GAAP, US GAAP, IFRS, Consolidation). Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' solutions help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As an Officer, you will: • Plan, schedule, and manage the production of financial statements and daily workflow for multiple alternative investment client relationships and product types. • Oversight and technical review of financial statements in accordance with relevant GAAP and regulatory requirements for alternative investment structures. • Primary point of contact for clients with responsibility for implementing and supporting the service requirements of the various client relationships serviced within the group. • Manage the assigned client relationships and ensure service excellence especially by consistently looking for improvements and alternative solutions that would enhance the existing process chain (automation, set-up, scalability, etc.). • Research, resolve or escalate issues as applicable. • Lead and drive the assigned team to service new and existing business demand. • Take directions from the senior team members regarding e.g., the Branch's strategy, changes to the regulatory framework and/or any related demands and projects, which will be translated into strong business solutions. • Set individual and team targets and priorities, conduct performance appraisals and give feedback on individual and team performance (when applicable). • Maintain and develop technical expertise and participate in training junior staff and new hires. What we value These skills will help you succeed in this role • Good interpersonal and communication skills, • Experience in managing people, • Ability to effectively represent the team to clients and internal stakeholders, • Client and detail-orientation, reliability and responsiveness, • Excellent organizational skills, • Analytical skills. Education & Preferred Qualifications • Master/Bachelor's degree in accounting or finance, • ACCA or equivalent considered as a strong advantage, • Strong knowledge and experience with Lux GAAP, US GAAP, IFRS, Consolidation requirements. • Minimum of 6 to 8 years experience in the funds industry with a strong knowledge of alternative structures (private equity / real estate / debt funds) and hedge funds along with a proven exposure to the financial reporting around these structures. • Knowledge around regulatory reporting (e.g., BCL and CSSF) • Knowledge around commercial companies (e.g., annual accounts, eCDF, etc.) is a strong advantage. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement: https://pp-cdn.phenompeople.com/CareerConnectResources/prod/STSTGLOBAL/documents/New-1744919504565.pdf
Customer Success Technical Officer (m/f)
LuxTrust S.A.
Luxembourg, CAPELLEN
Customer Success Technical Officer About Luxtrust We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions. As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry. Join us in our mission to drive innovation and co-create a better future! We are currently looking for a motivated and driven Customer Success Technical Officer under a permanent contract. Missions of the role • Support: o Act to make customers successful by providing them with training, coaching and support o Acknowledge and resolve customer complaints and queries o Serve as day-to-day contact for assigned accounts o Provide technical support to customers of LuxTrust applications o Review customer complaints and concerns and respond in a timely manner o Find solutions for problems reported by customers, either directly or with support of other internal teams o Assist customers in configuring applications to meet their specific needs o Implement best practices and educate customers and improve customer experience o Provide External Customer Support following SLA guidelines:  Level 1 Support based on Product/Functional Team requirements.  Level 2 Support involving event handling and monitoring alerts.  Escalate issues to Support Level 3 (R&D, IT-SYS, etc.).  Generate client reports (SLA, statistics, etc.). • Back up CSO functional activities • Ensure that all tickets are properly updated with resolution details to support continuous improvement and AI learning processes • Incident/Problem management: o Document processes and procedures related to escalation and problem resolution within the customer support management o Ensure timely and accurate documentation of all activities, including ticketing creation and tracking, activity reports , and event logs, maintaining a detailed chronological record o For complex cases, coordinate with the internal teams to ensure efficient handling and communication with the customers o Collaborate with other teams to identify recurring issues affecting customers and propose long term solution issues o Maintain records of customer interactions, transactions, feedback and complaints to enhance service quality • Communication: o Organize regular follow-up meetings with other departments (R&D, IT-SYS, Delivery, …) o Participation on ad hoc basis in scheduled customer meetings o Mediate between other technical services and the CSO organization o Establish regular internal feedback into Customer Success organization o Document internal procedures and processes Required skills • Qualifications / diploma(s): Bachelor's degree in Computer Sciences or equivalent experience. • Years of experience in the area: Experienced into customer's support duties and have a background in Technical integration projects and or cloud computing (or understand it). • Technical Competencies: Strong knowledge and experience in the following areas: o Problem management o Ticketing systems o Customer satisfaction o Knowledge in the technical area is an advantage: OS, cloud, networks o Excellent command of Office Suite (Excel, Word, Power Point, Outlook….) o Basic understanding of operating systems (Windows, Linux, macOS) installation, configuration and troubleshooting. o Familiarity with user and group management, software installations, and system updates. o Familiar with key networking concepts like IP addresses, DNS, DHCP, and VPNs o Ability to diagnose and troubleshoot network connectivity issues. o Experiences with the installation and troubleshooting of software components s). o Experience with ticketing systems (e.g., Jira, ServiceNow) to log and track issues. o Experienced with Postman and similar tools for API testing. o Knowledge of REST API principles, including HTTP methods, JSON format, and response status handling. • Languages: French and English fluent. Any other spoken and written language is an asset. • Specific skills: o Very good customer relations skills o Good interpersonal skills: be able to understand customer needs o Strong communication skills o Strong problem-solving skills and attitude o Collaborative team spirit and good team player o Be organized & reliable o Have a positive personality (good interpersonal skills are a plus like empathetic) o Strong knowledge of our solutions (with training) o Ability to synthetize o Confidentially and Trustworthy • Core competencies at LuxTrust: o Analytical mindset & decision making o Organizational fluency o Personal effectiveness o Results driven o Client service mindset o Strategic vision o Leadership What we offer • A permanent contract based in Capellen - Luxembourg • A competitive salary, in accordance with your education and experience. • Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays. • A healthy work-life balance including flex work arrangements. • Parking spaces for all employees. • An open and transparent career path. • Development and growth opportunities in a state-of-the art digital company. Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion. Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.
Project Management Officer Manager - Tax (m/f)
Deloitte Tax & Consulting S.A R.L.
Luxembourg, LUXEMBOURG
Project Management Officer Manager - Tax Location: Luxembourg, LU Company: Deloitte Luxembourg Job Function: Tax & Accounting Seniority: Manager levels Contract Type: Open-term On site Full time Your future team The PMO Manager - Tax will support the planning, coordination, and delivery of the internal tax projects. The PMO Manager is responsible for establishing and maintaining structured project management, governance and reporting for tax initiatives, while navigating a diverse and complex stakeholder environment (Quality and Risk Management, IT, Operations, Business, and Sub-Service Lines). The PMO Manager will act as a central coordination point, helping tax leadership translate strategic objectives into prioritized projects, tracking delivery against commitments, and supporting decision-making through high-quality analysis and communication. The advantages of joining us 1. Global impact, local connections: Work on international projects and collaborate with diverse teams, all while making an impact locally. 2. Purpose-driven work: Get involved in sustainability initiatives and community service, making a real difference while growing your career. 3. Build your network: Gain access to our global network of professionals and notable alumni and attend industry events to connect and grow your professional circle. 4. Career growth, your way: Access top-notch training and career development, with a clear progression path to help you level up at your own pace. 5. Innovative work that matters: Tackle cutting-edge projects and utilize the latest tech, with all the tools you need to stay ahead. How you'll contribute to our success 1. Support the design and ongoing management of the tax projects (e.g., compliance, reporting, data, technology, processes, etc) and drive consistent project lifecycle management from initiation to closure. 2. Support the prioritization and sequencing of tax initiatives, balancing regulatory deadlines, business needs, capacity and budget constraints. 3. Support tax leadership in operating a robust governance framework: steering committees, working groups, and decision forums. 4. Prepare high-quality, concise materials for steering committees, senior management, and other governance forums (status updates, dashboards, decision papers). 5. Operate as a central point of contact and coordination between Tax, Finance, IT, HR, Legal, Operations, Shared Services and external advisors for transformation initiatives. 6. Facilitate alignment across stakeholders, proactively resolving conflicts, clarifying responsibilities, and addressing competing priorities. 7. Track and challenge assumptions that may impact project outcomes, timelines, or benefits, especially where multiple stakeholder groups are involved. 8. Collaborate with Tax, HR, and other stakeholders to develop training, communications, and change plans to support adoption of new tax processes, systems, or regulatory requirements. 9. Support lessons-learned reviews and embed improvements into future tax projects and PMO practices. Your skills Must Have 1. Bachelor's degree in Business, Finance, Accounting, Tax, or a related field (or equivalent experience). 2. Proven experience in a PMO, project, or program management role. Ideally hold a professional qualifications in project management (e.g., PMP, Prince2, Agile/Scrum) or demonstrable equivalent experience. 3. Demonstrated ability to navigate complex stakeholder environments with multiple senior leaders, and functions. 4. Strong stakeholder management, influencing and negotiation skills; comfortable challenging and engaging senior stakeholders. 5. Strong analytical and problem-solving skills, with the ability to synthesize complex information into clear, actionable insights. 6. Excellent communication skills (written and verbal), including preparation of concise, high-impact presentations and dashboards for leadership. 7. Strong command of common PMO and productivity tools (e.g., Excel, PowerPoint, project/portfolio tools such as MS Project, Planner, JIRA, or similar). Nice to Have 1. Experience working within Big 4/consulting environment, or a complex multinational organization is a plus. 2. Professional qualifications in project management (e.g., PMP, Prince2, Agile/Scrum) or demonstrable equivalent experience. 3. Experience supporting transformation or change programs with significant technology, data, or process components. 4. Resilient, calm under pressure, and comfortable operating in ambiguous, fast-changing environments. 5. Curious and eager to understand both tax technical and business drivers to support more effective decision-making. Interested? Please submit your resume in English Get to know more about Deloitte on our LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website. With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For more than 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network. Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180+-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's over 470,000 people worldwide work together every day to make an impact that matters at www.deloitte.com. Requisition ID: 13797
Online Marketing Manager (FTC), Amazon Devices (m/f)
Amazon EU Sàrl
Luxembourg, LUXEMBOURG
Description: Are you passionate about digital marketing? Are you excited about reaching millions of customers who visit Amazon websites across Europe? Do you want to help customers discover the right product, at the right time, and help improve their lives? If so, you are in the right place! Come join our Online Marketing team in Amazon Devices EMEA, where your actions will have an impact on millions of customers! The EMEA Devices organization is looking for a full-time Online Marketing Manager for a 12-month contract to be based in Luxembourg. You will be joining our Online Marketing team, whose mission is to deliver innovative online customer experiences that are continuously optimized to bring the right Amazon device (such as Echo, Fire TV, Fire Tablets, Kindle, or Amazon smart home/security products) to each customer. Our team is responsible for developing and executing data-driven merchandising strategies for Amazon Devices across EMEA that offer our customers engaging experiences throughout the purchasing funnel, from product discovery to consideration and purchase. This role will be full-time, for 12 months (Fixed Term Contract). Key job responsibilities - Driving end-to-end merchandising roadmaps, including executing inputs, continuously monitoring outputs, prioritizing based on impact, and delivering against plans. - Working on marketing strategies to drive demand and new customer acquisition across multiple online traffic channels. - Working closely with multiple stakeholders such as product managers, designers, data scientists, and other international partner teams. - Operating autonomously, delivering against merchandising plans. - Become an expert for Amazon online marketing tools, processes, and related performance metrics. If you are excited about joining us, and think you have what we are looking for, we would love to hear from you. We appreciate that applying for a new job takes a lot of work and we value your time. We are really looking forward to receiving your application! A day in the life • Act as the voice of the customer, understanding and delivering for their needs. • Work in a collaborative team environment. • Strive to answer business and marketing questions, and operate with minimal supervision. • Plan, coordinate, and execute innovative marketing and merchandising initiatives to drive traffic, conversion, and revenue. • Demonstrate excellent analytical and technical abilities, and use data to make recommendations that will improve customers' shopping experiences, and also drive key business decisions. • Develop targeting strategies that will improve marketing and merchandising performance. • Write crisp, clear marketing campaign copy that is appealing to customers. • Develop and execute ideas for innovation, automation, and efficiency. About the team Be part of a diverse team and immerse yourself in an environment that values inclusiveness, creativity, and innovation. Here you can achieve work-life harmony, get to work and learn from brilliant colleagues from around the world, have fun and make history. For all of our customers. And for you! Here, you will feel embraced, no matter who you are, where you come from, or what you look like. Our websites are for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will keep true to our vision to be Earth's most customer-centric company. So, we welcome your personal experiences, your perspectives, and your background. You will be empowered to experiment and explore new ideas, because we believe a culture of innovation can only be built through constant experimentation. Basic Qualifications - You have native-level fluency in English or Spanish - You hold a bachelor's degree, preferably in marketing, business, or an analytical discipline – or equivalent work experience - You have a track record in driving sales and marketing, or communication activities, in the digital, e-commerce, or consumer space. - You have experience in successfully delivering results in a fast-paced and dynamic business environment. - You have excellent attention to detail and a willingness to roll up your sleeves. - You have a demonstrated ability to create, launch, and scale successful online marketing initiatives. - You have excellent verbal and written communication skills. - You have proven analytical and quantitative skills, with an aptitude and passion for solving problems. - You have excellent proficiency in Excel and data understanding. Preferred Qualifications - Native level fluency in other European languages. - Experience in online marketing channels such as SEO, paid search, email, etc. - Experience in creating marketing copy or in projects that involve creative asset development. - Familiarity with data query languages such as SQL. - Tip: You do not have to tick every box to apply for this role. If you are excited about joining us, and think you have what we are looking for, we would love to hear from you. We appreciate that applying for a new job takes a lot of work and we value your time. We are really looking forward to receiving your application! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Project Management Officer Manager - Tax (m/f)
Deloitte Tax & Consulting S.A R.L.
Luxembourg, LUXEMBOURG
Project Management Officer Manager - Tax Location: Luxembourg, LU Company: Deloitte Luxembourg Job Function: Tax & Accounting Seniority: Manager levels Contract Type: Open-term On site Full time Your future team The PMO Manager - Tax will support the planning, coordination, and delivery of the internal tax projects. The PMO Manager is responsible for establishing and maintaining structured project management, governance and reporting for tax initiatives, while navigating a diverse and complex stakeholder environment (Quality and Risk Management, IT, Operations, Business, and Sub-Service Lines). The PMO Manager will act as a central coordination point, helping tax leadership translate strategic objectives into prioritized projects, tracking delivery against commitments, and supporting decision-making through high-quality analysis and communication. The advantages of joining us 1. Global impact, local connections: Work on international projects and collaborate with diverse teams, all while making an impact locally. 2. Purpose-driven work: Get involved in sustainability initiatives and community service, making a real difference while growing your career. 3. Build your network: Gain access to our global network of professionals and notable alumni and attend industry events to connect and grow your professional circle. 4. Career growth, your way: Access top-notch training and career development, with a clear progression path to help you level up at your own pace. 5. Innovative work that matters: Tackle cutting-edge projects and utilize the latest tech, with all the tools you need to stay ahead. How you'll contribute to our success 1. Support the design and ongoing management of the tax projects (e.g., compliance, reporting, data, technology, processes, etc) and drive consistent project lifecycle management from initiation to closure. 2. Support the prioritization and sequencing of tax initiatives, balancing regulatory deadlines, business needs, capacity and budget constraints. 3. Support tax leadership in operating a robust governance framework: steering committees, working groups, and decision forums. 4. Prepare high-quality, concise materials for steering committees, senior management, and other governance forums (status updates, dashboards, decision papers). 5. Operate as a central point of contact and coordination between Tax, Finance, IT, HR, Legal, Operations, Shared Services and external advisors for transformation initiatives. 6. Facilitate alignment across stakeholders, proactively resolving conflicts, clarifying responsibilities, and addressing competing priorities. 7. Track and challenge assumptions that may impact project outcomes, timelines, or benefits, especially where multiple stakeholder groups are involved. 8. Collaborate with Tax, HR, and other stakeholders to develop training, communications, and change plans to support adoption of new tax processes, systems, or regulatory requirements. 9. Support lessons-learned reviews and embed improvements into future tax projects and PMO practices. Your skills Must Have 1. Bachelor's degree in Business, Finance, Accounting, Tax, or a related field (or equivalent experience). 2. Proven experience in a PMO, project, or program management role. Ideally hold a professional qualifications in project management (e.g., PMP, Prince2, Agile/Scrum) or demonstrable equivalent experience. 3. Demonstrated ability to navigate complex stakeholder environments with multiple senior leaders, and functions. 4. Strong stakeholder management, influencing and negotiation skills; comfortable challenging and engaging senior stakeholders. 5. Strong analytical and problem-solving skills, with the ability to synthesize complex information into clear, actionable insights. 6. Excellent communication skills (written and verbal), including preparation of concise, high-impact presentations and dashboards for leadership. 7. Strong command of common PMO and productivity tools (e.g., Excel, PowerPoint, project/portfolio tools such as MS Project, Planner, JIRA, or similar). Nice to Have 1. Experience working within Big 4/consulting environment, or a complex multinational organization is a plus. 2. Professional qualifications in project management (e.g., PMP, Prince2, Agile/Scrum) or demonstrable equivalent experience. 3. Experience supporting transformation or change programs with significant technology, data, or process components. 4. Resilient, calm under pressure, and comfortable operating in ambiguous, fast-changing environments. 5. Curious and eager to understand both tax technical and business drivers to support more effective decision-making. Interested? Please submit your resume in English Get to know more about Deloitte on our LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website. With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For more than 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network. Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180+-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's over 470,000 people worldwide work together every day to make an impact that matters at www.deloitte.com. Requisition ID: 13715
Lead Buyer (M/F)
ArcelorMittal Luxembourg S.A.
Luxembourg, BELVAUX
Lead Buyer Luxembourg Trending Job Description At ArcelorMittal, we are looking for someone to join us at the forefront of the steels industry. As part of the Capital Goods Team (Capex Procurement), you shall be part of a team of experts based in Luxembourg City. You'll join: A modern, dynamic and fast paced environment with plenty of opportunities to grow within the business, A Capital Goods function embedded in the steel business activity as a respected and valuable business partner, Highly skilled and inspiring colleagues-business partners from different backgrounds. This gives us the opportunity to learn from one another where technology and innovation are key pillars and contribute to ArcelorMittal's values of Sustainability, Quality and Leadership, A department with high focus on personal development, knowledge exchanges, continuous improvement and teamwork, A position with an attractive remuneration. For Steel & Mining Projects above US$ 2Million, you shall manage contract deployment to the User Site (Plants) resulting in the purchase of a Product/Service meeting Safety, Quality (technical specifications/performances) and Availability (Project Planning/Budget) requirements with the best Total Cost Ownership (TCO) in line with AM values and policies. What you'll do: Lead CAPEX Procurement Processes as Project Buyer in support to the assigned Project Managers, local CAPEX teams and other Project Team Members based on ArcelorMittal (AM) Capital Investment Project Methodology - from the first stage of the project with early Purchasing Strategy definition until successful completion of contract execution. Scope can be Region, Segment, Project, Program, Supplies Category and Suppliers. Responsibilities include: Lead approved AM Investment Plan and CAPEX Procurement Strategy & Objectives achievement with support of CAPEX Manager Ensure compliance with: Group Procurement Policy (Best in Class Supply Chain organization) including Responsible Sourcing requirements AM Capital Goods (AMCG) Policy (including Governance) Capital Investment Project Methodologies (milestones, assessment and gates) for Procurement Knowledge Area H&S Policy and Life Saving Golden Rules Use Purchasing Productivity Tools (supplier management, e-RFQ, e-sourcing, contract management) and support local Teams as appropriate Coordinate Purchasing Activities with local CAPEX Teams (at User Site) in the frame of project(s) Share knowledge, best practices, lessons learned from previous experiences with the Global CAPEX Team Check synergies and leverage bundling opportunities for contract negotiations with the Global CAPEX Team At Project Level and in support to Project Leader: Develop Project (and Package) Purchasing Strategy starting at the earliest stage of the project until final investment decision based on recommended standard elements and ensuring an optimized solution to Investment Approval Committee (IAC) Define and maintain Procurement Risk Management - from definition to mitigation action implementation Report and track project status in Capex Tool" At the Procurement Process level and in conjunction with the AMCG Buyer or Manager: Select and involve capable suppliers (Global Supplier Base) in the Tendering Process (RFx) Ensure on-boarding and qualification for any new vendor (Supplier Base expansion) with support of Vendor Management function Lead Tendering Process providing the best offer short listing and based on performed cost analysis and benchmarks (support by Benchmark Analyst) Lead the final negotiations (EoN) for optimized contract (price & conditions) which maximized Purchasing Performance (KPI) and obtains negotiation result approval - per ArcelorMittal Governance Lead contract design aligned on ArcelorMittal General Conditions for Capital Purchases (GCCP) and standard framework (CCP, GSA...) All these activities must be requirements for dedicated IT system usage for Procurement (DigiPACE) Support contract administration and management with assigned User Site CAPEX Buyer including change order and claim management - per established governance "At the Supplier Management level and with support of "Process Quality and Vendor Management" function Execute Key Supplier Management Requirements (AMCG Policy) Evaluate Suppliers along the Project (Supplier Assessment Campaign)" What we are looking for: These are the things we look for. Don't be put off if you can't tick every box, we will be happy to review your candidacy. We want someone who's: Master's degree: Engineering or Technical field as Metallurgical, Mechanical, Electrical or Civil, or degree in Supply chain or Project Management English (advanced) At least 8 years of experience in Engineering or/and in Purchasing (experience as Site Buyer, Buyer for EPCM or EPC contractor, Site Operations/Maintenance, etc.) Experience in CAPEX Procurement Strong negotiation skills and keen on commercial sense Dynamic, persistent, working autonomously and taking initiatives Good communication skills Proficiency in Microsoft Office Package and Databases
archiviste, responsable pôle traitement diffusion données H/F - EC20698
non renseigné
France
archiviste, responsable pôle traitement diffusion données H/F - EC20698 Rattachée à la Direction générale adjointe chargée du développement du Conseil départemental, la Direction des Archives départementales exerce des missions d ... maine du patrimoine écrit et bâti. Ces missions s'articulent autour de trois axes : constitution d'un patrimoine historique départemental sur tous supports, papier et numérique ; tri, classement, description et préservation de ce patrimoine ; communication et mise en valeur de ces ressources auprès de tous les citoyens.   L'équipe compte une trentaine de personnes réparties en quatre services (Contrôle-collecte-traitement ; Gestion-conservation-diffusion des données ; Publics ; Patrimoine). La direction occupe un bâtiment à Cergy-Pontoise, à proximité des centres décisionnels (préfecture, services administratifs de l'Etat, Conseil départemental), de l'université et des tran ... mmun.  Les fonds et collections représentent 24 kml à quoi s'ajoutent 6 kml d ... centres de préarchivage du Conseil départemental placés sous l'autorité directe de la direction.  Un système d'archivage électronique (SAE) est en production depuis 2022. Le site Internet permet la consultation de plus de 1 000 instruments de recherche et près de 2 millions de pages numérisées.   Un projet scientifique culturel et éducatif définit la stratégie pour 2025-2029 autour de trois axes : accueillir et pérenniser la mémoire du département ; contribuer par l'histoire au rayonnement du territoire ; affirmer des compétences d ... ynamique territoriale. Coordonner le traitement, la gestion, la diffusion et la conservation des données dématérialisées (instruments de recherche, annexes, fichiers d'images numérisées) : -        Centraliser, contrôler la qualité/conformité, et corriger les données dématérialisées générées par les classements -        Assurer la gestion des flux des données entre les différents acteurs de la chaîne, mise en sécurité des données mises en ligne -        Préparer les instruments de recherche pour leur diffusion sur le site internet et sur les portails agrégateurs   -        Superviser le stockage des données images sur les différents serveurs de la Direction, sur le SAE ainsi que sur bandes LTO via le Centre national du microfilm et de la numérisation   Contribuer à l'administration des logiciels métiers :  -        Ligeo Gestion (système d'information archivistique SIA) : o   Assurer l'administration fonctionnelle (gestion des droits, accès, configuration)  o   Contrôler les données : gestion des données de validation, harmonisation et mise à jour o   Participer au déploiement de nouvelles fonctionnalités : suivi des montées de version rédaction de tutoriels, organisation de formations o   Réfléchir sur les statistiques de suivi utiles aux services et à la bonne gestion du SIA et construction/automatisation des requêtes -        Ligeo Diffusion (site internet) : o   Alimenter en données (instruments de recherche, annexes, fichiers d'images numérisées) o   Participer à l'amélioration ergonomique de la brique documentaire du site Internet de la direction (formulaires de recherches, indexation) et aux évolutions o   Réfléchir sur la mise à disposition des archives sur Internet via l'interopérabilité o   Détecter, analyser et résoudre les anomalies   Superviser les opérations de numérisation internes et externes : -        Participer à la mise en place d'une politique pluriannuelle de numérisation -        Coordonner les opérations de numérisation : étude de faisabilité des demandes exprimées, suivi de l'exécution du marché de numérisation externe   Assurer la normalisation des procédures de gestion matérielle des fonds et des règles descriptives : -        Harmoniser les pratiques (formations, manuels, tutoriels) et assurer la conduite du changement lors du déploiement de nouvelles procédures -        Coordonner la politique d'indexation sur les trois logiciels (Ligeo Gestion, Ligeo Diffusion, ... -        Assurer une veille documentaire sur l'évolution des normes   Pour ce faire vous : -        Encadrez deux agents, un technicien de numérisation et un aide archiviste -        Travaillez en transversalité avec tous les services de la direction, en particulier les responsables de fonds -        Travaillez avec la direction des Systèmes d'information et du numérique et des prestataires externes (numérisation, éditeurs de logiciel métier)   Vous participez à la p ... tifique de la salle de lecture et aux recherches scientifiques. Vous pourrez être amené à participer aux actions de valorisation et de médiation culturelle des fonds conservés.

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