Als Logistics Officer – Export ben je verantwoordelijk voor de volledige administratieve opvolging van exportzendingen. Je zorgt voor een correcte facturatie, nauwkeurige documentatie en een vlotte communicatie met klanten, logistieke partners en interne stakeholders. Dankzij jouw oog voor detail en gestructureerde aanpak verlopen alle exportprocessen efficiënt en foutloos, van opmaak tot archivering.

1. Exportadministratie

• Opstellen, controleren en verzenden van exportfacturen

• Opvolgen van EXA- en XA-documenten als bewijs van uitvoer buiten de EU

• Registreren en beheren van intracommunautaire documenten (entry certificates) voor o.a. Slovenië, Kroatië en Griekenland

2. Documentbeheer & communicatie

• Opstellen en beheren van exportdocumenten zoals packing lists en certificates of origin

• Onderhouden van communicatie met klanten over facturen, documenten en leveringen

• Tijdige verwerking en correcte archivering van exportdossiers

3. Aankoop- en sampleadministratie

• Administratieve verwerking van aankooporders en leveringsbevestigingen

• Coördineren en opvolgen van sample-aanvragen en verzendingen

• Ervaring in exportadministratie, logistieke administratie of orderverwerking

• Talen: ENG -> zeer goed

• Kennis van exportdocumenten (EXA, XA, COO, packing lists) is een sterke troef

• Basiskennis van btw-regelgeving rond export en intracommunautaire leveringen

• Vlot met ERP-systemen

• Sterk in Excel en administratieve opvolging

Als Logistics Officer – Export ben je verantwoordelijk voor de volledige administratieve opvolging van exportzendingen. Je zorgt voor een correcte facturatie, nauwkeurige documentatie en een vlotte communicatie met klanten, logistieke partners en interne stakeholders. Dankzij jouw oog voor detail en gestructureerde aanpak verlopen alle exportprocessen efficiënt en foutloos, van opmaak tot archivering.

1. Exportadministratie

• Opstellen, controleren en verzenden van exportfacturen

• Opvolgen van EXA- en XA-documenten als bewijs van uitvoer buiten de EU

• Registreren en beheren van intracommunautaire documenten (entry certificates) voor o.a. Slovenië, Kroatië en Griekenland

2. Documentbeheer & communicatie

• Opstellen en beheren van exportdocumenten zoals packing lists en certificates of origin

• Onderhouden van communicatie met klanten over facturen, documenten en leveringen

• Tijdige verwerking en correcte archivering van exportdossiers

3. Aankoop- en sampleadministratie

• Administratieve verwerking van aankooporders en leveringsbevestigingen

• Coördineren en opvolgen van sample-aanvragen en verzendingen

• Ervaring in exportadministratie, logistieke administratie of orderverwerking

• Talen: ENG -> zeer goed

• Kennis van exportdocumenten (EXA, XA, COO, packing lists) is een sterke troef

• Basiskennis van btw-regelgeving rond export en intracommunautaire leveringen

• Vlot met ERP-systemen

• Sterk in Excel en administratieve opvolging

Ben jij op je best als netwerken moeten presteren? Vind je het leuk om aan de knoppen te zitten van complexe netwerkinfrastructuren en direct impact te hebben op de beschikbaarheid van klanten en datacenters? Dan pas je perfect binnen het NOC-team van Unica ICT Solutions. Wat ga je doen als Network Operations Engineer? Als Network Operations Engineer – Connectivity werk je vanuit het Network Operations Center (NOC). Hier komen alle signalen, meldingen en monitoring samen. Jij zorgt ervoor dat netwerken blijven draaien — en vaak merkbaar beter worden. Je monitort de beschikbaarheid en performance van netwerkinfrastructuren van klanten en Unica-datacenters Je analyseert en prioriteert meldingen en lost incidenten zelfstandig of samen met collega’s op Je werkt nauw samen met 2e en 3e lijn connectivity specialisten Je bent het eerste aanspreekpunt voor klanten bij connectivity-gerelateerde vragen Je denkt vooruit: je signaleert risico’s en komt met verbetervoorstellen om incidenten te voorkomen Je ondersteunt engineers op locatie op afstand en bewaakt de kwaliteit van opgeleverde verbindingen Jij staat letterlijk aan de frontlinie van ons netwerklandschap — geen dag is hetzelfde. Wat biedt Unica jou? Bij Unica investeren we actief in jouw groei, kennis en werkplezier. Goed salaris, afgestemd op jouw kennis en ervaring Winstdelingsregeling: je deelt mee in het succes van Unica Reiskostenvergoeding (€0,23 per km) of een volledig vergoed OV‑abonnement 25 vakantiedagen Uitstekende pensioenregeling via ASR Volop opleidings- en doorgroeimogelijkheden binnen een grote, stabiele organisatie Een team waarin je wordt begeleid, serieus genomen en waar kennis delen vanzelfsprekend is Wat breng jij mee? MBO 3/4 werk- en denkniveau (ICT) Een entry-level certificering (zoals CCNA, ACSA of NSE4) óf de motivatie om deze binnen 4 maanden te behalen Interesse in firewalls, switches, routers en WiFi Goede beheersing van de Nederlandse taal Je bent: een echte teamplayer analytisch, klantgericht en leergierig stressbestendig en verantwoordelijk zelfstandig, maar weet wanneer je moet schakelen Jouw team Unica ICT Solutions bestaat meer dan 25 jaar en heeft vestigingen in Deventer, Son en Lemelerveld. Met 250 collega's zijn we een snelgroeiende allround ICT-dienstverlener. Samen zorgen we er dagelijks voor dat onze klanten kunnen werken zoals ze willen, wanneer en waar ze willen. Je krijgt bij ons veel verantwoordelijkheid en de ruimte om continu het beste uit jezelf te halen. Je collega's staan altijd voor je klaar om kennis te delen of samen te sparren. We denken in slimme oplossingen, zien kansen en zijn trots op wat we mogelijk maken voor onze klanten. Wie zijn wij? Met ruim 90 jaar ervaring in de technische dienstverlening is Unica de robuuste werkgever. Vakmanschap staat bij ons centraal. We geloven in onze mensen, in onze teams en in onze klanten. We blijven doen waar we goed in zijn en denken tegelijkertijd vooruit. Zo voegen we innovatieve en duurzame oplossingen toe aan ons dienstenportfolio, zoals op het gebied van energietransitie, IoT en smart buildings. Dit doen we samen met ruim vierduizend gepassioneerde collega’s op ruim 50 vestigingen. Er is dus altijd een Unica bij jou in de buurt. Werken bij Unica betekent groeien: groeien in je vak en in je persoonlijke ontwikkeling. Daarom investeren we in opleidingen en zorgen we voor een goed salaris én een gezonde werk-privébalans. Zo zorgen we dat jij elke dag met plezier aan het werk gaat. Zien we jou binnenkort bij Unica?

Medical degree and interested in critical care and clinical nutrition? Join this MSCA Doctoral Network PhD at Amsterdam UMC and Reinier Haga MDC to advance innovative diagnostic methods for accurately estimating metabolic demands in critically ill patients. Micronutrient deficiencies are common in critically ill patients and may significantly delay recovery. Current diagnostic methods are often insufficient. As a result, clinical care often relies on fixed-dose supplementation instead of personalised treatment strategies. Within the Marie Skłodowska-Curie Actions–funded BIO-MICRO project, this PhD project aims to improve diagnostic approaches for assessing functional micronutrient status using innovative analytical methods. Improved diagnostics may help identify patient subphenotypes that are most likely to benefit from targeted micronutrient therapy. A multicentre, prospective, observational clinical study will be conducted with four cohorts of 55 participants each, representing increasing severity of expected micronutrient deficiencies: healthy volunteers; patients undergoing elective cardiac surgery; critically ill patients; burn patients. Serial measurements of micronutrient concentrations will be performed in serum, leukocytes and erythrocytes. These measurements will be combined with biomarkers of inflammation and oxidative stress. Using integrated laboratory and clinical data, empirically derived algorithms will be developed to identify patient subphenotypes through latent profile analysis. Research Fellowship 5 (RF5): Functional micronutrient status in critically ill patients Duration: 48 months Supervisors: Dr Angelique de Man (Amsterdam UMC) Dr Maurits de Rotte (Amsterdam UMC) Dr Lennard Dekker (Reinier Haga Medical Diagnostic Center) Dr Linda IJsselstijn (Reinier Haga Medical Diagnostic Center) As a PhD candidate, you will coordinate this multicentre observational clinical study. You will: include patients in the study; obtain deferred consent from fami members; ensure the collection of serial blood samples; perform laboratory analyses to assess functional micronutrient status; maintain accurate data entry in the electronic case report form. You will also oversee study activities across all participating centres. During the secondments, you will contribute to translating research outcomes into clinical practice. This includes working on the commercialisation of micronutrient assays in erythrocytes and leukocytes. We are looking for a highly motivated and proactive researcher who can work both independently and within an interdisciplinary team. You demonstrate precision, resilience and strong communication skills. The project is expected to result in the successful completion of a PhD thesis. Required qualifications and experience: a Master’s degree in Medicine; excellent command of English, both written and spoken; proficiency in Dutch is an advantage; knowledge of statistics and experience with data analysis. Desirable skills (not essential): experience with medical or scientific writing; laboratory experience. Note: Important strict eligibility criteria according to MARIE SKLODOWSKA CURIE programs: You must not already hold a doctoral degree. At the time of the application deadline, you must also have a Master's degree and must not have resided or carried out your main activity (work, studies, etc.) in the Netherlands for more than 12 months in the three years prior to the contract start date. As part of the Marie Skłodowska-Curie project, the position includes two intersectoral secondments of six months each at partner organisations in Appingedam and Delft. This PhD position is funded by the Marie Skłodowska-Curie Actions (MSCA) of the European Union's Europe 2024 research and innovation program under grant agreement No 101226686. A contract for 12 months, with the intention to extend for a total of 4 years. The Guideline PhD contract applies to this vacancy. Salary scale 10: € 3.598 to € 5.669 gross

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Movers / IT Support Assistant in Brussels, Belgium and various locations around Europe.

Purpose of The Role

he Movers / IT Support Assistant is responsible for the handling of IT equipment and providing basic technical support under the supervision of technicians. The position also requires the ability to work effectively in both French and English for communication with all users.

Key Responsibilities

Logistics & Equipment Handling

• Preparation, transport, and installation of IT equipment (PCs, monitors, peripherals, docking stations, printers).

• Desk setup and moves according to client requests.

• Removal, replacement, and relocation of IT equipment.

• Packaging and handling of equipment in compliance with safety and internal procedures.

• Support during events, summits, or large-scale deployments.

Basic Technical Support (Junior Level)

First-level assistance for:

• Workstation and peripheral connections,

• Basic hardware checks,

• User workstation setup.

Basic troubleshooting:

• Cabling issues,

• Screens, keyboards, mice, docking stations.

• Escalation of incidents to technicians when required.

Hardware Lifecycle Management

• Secure erasure of hard drives using YouWipe, according to procedures.

• Verification of erasure completion and generation of reports when required.

• Preparation of end-of-life equipment for storage, transfer, or removal from inventory.

• Strict compliance with data security and confidentiality rules.

Operational Support

• Assistance to technicians during deployments, migrations, and rollouts (e.g., Windows upgrades).

• Strict adherence to processes, procedures, and instructions.

• Accurate reporting of completed tasks.

• Compliance with working hours and on-site presence requirements

Required Skills & Competencies

Technical Skills

Basic knowledge of:

• Windows operating systems,

• PC hardware and peripherals.

• Supervised use of specific tools such as YouWipe.

• Ability to follow technical and security procedures.

• Willingness to develop technical skills over time.

Soft Skills

• Reliability and punctuality.

• Team spirit and collaborative mindset.

• Professional attitude towards users.

• Ability to work in a structured and disciplined environment.

• Fluent communication in both French and English, spoken and written.

Profile

• Basic IT knowledge or first experience in IT support.

• Experience in logistics, technical handling, or on-site support is an asset.

• Comfortable working in an operational, on-site environment.

• Ability to communicate effectively in both working languages.

This is not a typical corporate helpdesk role where you reset passwords all day. Our users are editors, colorists, and sound Engineers ¿ tech-savvy creative professionals who know their tools.

They need you when the infrastructure challenges them: when a render node fails, a workstation needs a hardware upgrade, or a complex workflow hits a snag. You will be the local ¿boots on the ground,¿ ensuring the technical environment is ready for high-end production work. 

You will handle immediate, hands-on technical issues locally and collaborate closely with the senior IT team on more complex infrastructure topics. This role offers an ideal environment to grow toward infrastructure, storage, and systems engineering in a high-end media context.

Duties & Responsibilities:

• Postproduction workstation support: troubleshoot and maintain Windows, macOS, and Linux systems used for heavy media processing.
• Hardware interventions: perform RAM upgrades, drive swaps, peripheral setups, and basic diagnostics ¿ you're comfortable with a screwdriver.
• On-prem production infrastructure: maintain physical connections, patch cabling, and keep server rooms and racks tidy and operational.
• Collaboration & escalation: act as the eyes and ears for the senior IT team and escalate complex storage or network issues with clear documentation.
• Production workflow qupport: assist with software deployments, updates, and maintaining technical documentation.

 

Qualifications:

• Bachelor's degree in a technical field or equivalent experience.
• Strong troubleshooting skills on Windows 10/11
• Knowledge of macOS.
• Basic familiarity with Linux and the command line (no expert level required).
• Hardware savvy: You know the difference between SAS and SATA and can open a workstation without Googling first.
• Basic understanding of networking concepts (IP addressing, DHCP, DNS).
• Excellent communication skills in a multilingual environment (English is the main technical language).
• Ability to follow technical procedures and documentation accurately.
• Strong sense of security, confidentiality, and professional discretion.
• Proactive, curious, and eager to learn.

Nice-to-haves:

• Experience in a media or post-production environment (e.g. ingest, render, transcode workflows).
• Familiarity with ticketing systems (Jira, Zendesk, or similar).
• Familiarity with system monitoring concepts (SNMP, etc.).
• Interest in learning about high-performance storage (e.g. TrueNAS) and automation.
• Familiarity with LTO tape backup workflow.
• Basic knowledge of Dante Audio networks, Protools, Audio signal flows.

We offer:

• Permanent full-time position
• Competitive salary with benefits
• No boring days: a dynamic environment where cinema and technology meet
• Opportunities to learn, grow, and work with high-end post-production technology

Even if you don't check every box, but you feel you bring something unique to the table or are simply excited about the opportunity, don't hesitate to reach out. We'd love to hear from you!

Please send your resume and cover letter to jobs@cmve.be.
We're very much looking forward to meeting you!

BIM Lead, Zurich Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again. We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection. At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential. Key Responsibilities of the Role: • Provide project leadership and direction to the BIM team on designated projects • Performance mange BIM personnel on designated projects – delegating and managing the workloads as required. • Provide mentorship and guidance to BIM project team • Ensure workflows are in place and the team understand said workflows. • Work closely with the design teams as required, ensuring agreed workflows are in place to interaction with the design team for timely sign off of drawings. Escalate as required. • Ensure Project deliverables and deadlines are met in accordance with agreed project schedules. • Ensuring BIM deliverables are in place at project commencement and agreed with the pro-ject manager/ Sector manager • Provide weekly project reports in accordance with BIM standard reporting procedures – highlighting status, issues and plans with PAS, including constraint logs, hours consumed vs hours forecasted for the BIM team. • Where issues arise provide early reporting to appropriate management personnel. • Interface with the client as required. • Attend project meeting as required, protecting Mercury’s and the BIM team’s interests as required. • Provide innovation and efficiency guidelines and direction to the BIM project team. • Drive the BIM team strategy, tactics and plans across the project team and wider BIM de-partment and local BIM team. • Role model Mercury Values to the wider BIM department. • Travel to sites (both in Ireland and abroad) may be required. • Networking and an ability to work well in teams is a requirement • Responsible for production of 3D Construction models from base information – Base De-sign, PID’s, Scan & point cloud data • Provision of construction detailing on the systems to enable the automatic production of isometrics and BOM • Clash management on all systems • Design and detailing of services support systems • Adherence to Mercury CAD and BIM manuals and processes • Collaboration with other trades • Field surveying and verification • Management of drawing schedules • Development of models and reports in line with scheduling requirements • Problem solving and resolution of co-ordination and design road blocks • Production of GA’s and detailing sheets • Attendance at design and construction reviews • Assistance in the overall development of the BIM protocols and systems • Training and mentoring of new entry staff on completion of training modules • Liaison with Mercury site staff in interpreting and amending models • Ensure integration of models into federated model for overall co-ordination • Development of 3D coordinated services and structure layouts for clash control • Remain fully up to date with the drawing management • Development of mechanical & electrical systems and designs coordinated building services layouts, management of drawing registers and standards. • Technical report writing • The production of builders works schedules and associated drawings • Production of 3D design drawings, prefabrication isometrics and details • Complete material procurement schedules • Programming (timelines) for projects • Attend design, client & site meetings as required • Deal with sub-contractors, client consultants and GC to ensure correct installation • Operate to health + safety requirements • Ensure compliance and adherence to Mercury’s EHS Policies and systems • Co-ordinate installation of mechanical services with other trades • Ensure QA/QC compliance • All other duties associated with this role Essential Criteria for the Role: • 5+ years’ experience as BIM Lead • Excellent organisational skills • Ability to work as part of a team • Excellent negotiation, problem solving and decision-making skills • Excellent IT skills • Excellent MS Office skills • Excellent communication skills • Ability to work on own initiative Mercury is an equal opportunities employer. BIM-Leitung, Zürich Mercury ist der europäische Marktführer für Baulösungen. Wir realisieren und managen komplexe Ingenieur- und Bauprojekte für die weltweit führenden Unternehmen. Unsere Lösungen helfen dabei, Technologien und lebensverändernde Fortschritte bereitzustellen, die Menschen, Gemeinschaften und Unternehmen miteinander verbinden und ihnen die Möglichkeit geben, Unglaubliches zu erreichen. Unsere Mitarbeiter haben den Mut, innovativ zu sein. Ihre Entschlossenheit und ihr ausgeprägter Fokus ermöglichen es uns, immer wieder mit Sicherheit Ergebnisse zu liefern. Wir setzen die Visionen unserer Kunden durch zukunftsweisende Baulösungen in verschiedenen Sektoren um, darunter Enterprise-Rechenzentren, Spitzentechnologie & Biowissenschaften, Hyperscale-Rechenzentren und Brandschutz. Bei Mercury ist es unsere Pflicht, unsere Mitarbeiter zu ermutigen und zu unterstützen, damit sie ihre Vision von sich selbst verwirklichen können. Wir stellen sie in den Mittelpunkt unseres Handelns und bieten ihnen herausfordernde Möglichkeiten zur Weiterentwicklung in einem großartigen Team in einem unterstützenden Umfeld, das es ihnen ermöglicht, ihr volles Potenzial auszuschöpfen. Hauptverantwortlichkeiten der Stelle: • Übernahme der Projektleitung und -steuerung des BIM-Teams bei zugewiesenen Projekten • Leistungsmanagement des BIM-Personals in den zugewiesenen Projekten – Delegieren und Verwalten der Arbeitslasten nach Bedarf. • Dem BIM-Projektteam Mentoring und Anleitung bieten • Stellen Sie sicher, dass Arbeitsabläufe vorhanden sind und das Team diese Arbeitsabläufe versteht. • Arbeiten Sie bei Bedarf eng mit den Designteams zusammen und stellen Sie sicher, dass vereinbarte Arbeitsabläufe für die Interaktion mit dem Designteam vorhanden sind, um eine zeitnahe Freigabe der Zeichnungen zu gewährleisten. Bei Bedarf eskalieren. • Sicherstellen, dass die Projektergebnisse und -fristen gemäß den vereinbarten Projektzeitplänen eingehalten werden. • Sicherstellen, dass die BIM-Ergebnisse zu Projektbeginn vorliegen und mit dem Projektmanager/Bereichsleiter abgestimmt sind. • Wöchentliche Projektberichte gemäß den BIM-Standardberichtsverfahren erstellen – Status, Probleme und Pläne mit PAS hervorheben, einschließlich Einschränkungsprotokollen, verbrauchten Stunden im Vergleich zu den für das BIM-Team prognostizierten Stunden. • Bei auftretenden Problemen ist umgehend den zuständigen Führungskräften zu melden. • Bei Bedarf mit dem Kunden kommunizieren. • Bei Bedarf an Projektbesprechungen teilnehmen und dabei die Interessen von Mercury und des BIM-Teams wahren. • Dem BIM-Projektteam Innovations- und Effizienzrichtlinien und -anweisungen geben. • Die Strategie, Taktik und Planung des BIM-Teams im gesamten Projektteam, der gesamten BIM-Abteilung und dem lokalen BIM-Team steuern. • Vorbildliches Verhalten im Sinne der Mercury-Werte gegenüber der gesamten BIM-Abteilung. • Reisen zu verschiedenen Orten (sowohl in Irland als auch im Ausland) können erforderlich sein. • Netzwerkfähigkeit und die Fähigkeit zur guten Teamarbeit sind Voraussetzung. • Verantwortlich für die Erstellung von 3D-Konstruktionsmodellen aus Basisinformationen – Basisplanung, PIDs, Scan- und Punktwolkendaten • Bereitstellung von Konstruktionsdetails für die Systeme, um die automatische Erstellung von Isometrien und Stücklisten zu ermöglichen. • Konfliktmanagement auf allen Systemen • Entwurf und Detaillierung von Dienstleistungsunterstützungssystemen • Einhaltung der Mercury CAD- und BIM-Handbücher und -Prozesse • Zusammenarbeit mit anderen Gewerken • Felduntersuchung und Überprüfung • Verwaltung von Zeichnungsplänen • Entwicklung von Modellen und Berichten gemäß den Terminvorgaben • Problemlösung und Überwindung von Koordinations- und Planungshindernissen • Erstellung von GA's und Detailblättern • Teilnahme an Planungs- und Baubesprechungen • Unterstützung bei der Gesamtentwicklung der BIM-Protokolle und -Systeme • Schulung und Betreuung neuer Mitarbeiter nach Abschluss

Zakres obowiązków: diagnozowanie, konserwacja, naprawa i montaż urządzeń grzewczych, prowadzenie dokumentacji z wykonywanych prac, prowadzenie spisu części zamiennych, obsługa narzędzi diagnostycznych, kontakt z klientami. *praca w systemie 1-zmianowym: 08:00-16:00, na terenie województwa śląskiego. Wymagania: - wykształcenie: średnie branżowe - konieczne - pozostałe: wykształcenie średnie, wymagane prawo jazdy kat. B, dobra organizacja pracy i zarządzanie czasem, umiejętność pracy w zespole, samodzielność, gotowość do pracy w terenie i pod presją czasu, utrzymanie dobrych relacji z klientem. Sposób aplikowania: - kontakt przez Powiatowy Urząd Pracy Powiatowy Urząd Pracy w Tychach Budowlanych 59 Tychy 43100 - wymagane dokumenty: Informacja w sprawie oferty dostępna u doradcy ds. zatrudnienia obsługującego osobę zarejestrowaną w PUP Tychy. Oferta utworzona ze środków MRPiPS - języki aplikowania: polski Dodatkowy opis: OfPr/26/0496 | wykształcenie średnie, wymagane prawo jazdy kat. B, dobra organizacja pracy i zarządzanie czasem, umiejętność pracy w zespole, samodzielność, gotowość do pracy w terenie i pod presją czasu, utrzymanie dobrych relacji z klientem. Przeznaczone wyłącznie dla osób zarejestrowanych w urzędzie pracy: TAK

Zakres obowiązków: pomoc w projektowaniu OWK/HVAC Wymagania: - wykształcenie: średnie zawodowe - konieczne; wyższe (w tym licencjat) - pożądane - inne zawody: Technik urządzeń i systemów energetyki odnawialnej* - pożądane - pozostałe: wykształcenie min. średnie, znajomość branży OWK/HVAC, umowa o pracę/ zlecenie Zgodnie z wymogami Kodeksu Pracy oferty pracy są neutralne pod względem płci kandydatów. Nazewnictwo stanowisk pracy stosuje się na podstawie aktualnej Klasyfikacji Zawodów i Specjalności. Sposób aplikowania: - bezpośrednio do pracodawcy - wymagane dokumenty: CV - języki aplikowania: polski Przeznaczone wyłącznie dla osób zarejestrowanych w urzędzie pracy: NIE

Business Center Senior Associate- 1 Year contract Luxembourg, Luxembourg On-site Job ID: 19915 Category: Regulatory Job Level: Senior Officer Business Center Senior Associate- 1 Year contract ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com The Senior Associate vacancy is for someone with a proven reception and front desk experience who likes to work with clients, who is charismatic and a problem solver. Good English and French mandatory. Capable to do easily all reception tasks with little or no supervision. Treatment of emails, calls, requests, complaints and also to supervise the Junior Associates in all taskings explained on the daily checklist, The Senior Associate upon request can be trained and ask to manage and train the junior associates to back up a Manager or Director. The Senior Associate role is fully at reception and can be trusted back-office tasks from time to time. The Senior Associate reports directly to the Manager or Director of Business Office Services. His/her/they main task is to guarantee a smooth operation of the reception in all buildings, the business centre(s) client experience, as a reliable back-up to the Manager and Director in all daily operational areas of the centre(s), maintaining and supervising the centre(s) quality of standards, keeping a professional and solutions oriented service to clients on a daily basis. That includes the customers of the centre(s), prospects, suppliers and visitors. And also a significant support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated. The main tasks of the “Senior Assocuate” are as follows: CENTRE QUALITY OF STANDARS 1. Be present at all receptions on a full shift Front Desk. Check daily emails, requests, phone calls, and participates, controls and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly to maintain a high level of service and centre readiness. (Areas includes: Reception desks, Kitchens, Meeting rooms, bathrooms, occupied and vacant offices, hall ways, car park, building external area, archives/stock rooms, terrace, elevators, printing areas, physical mailbox, etc.) 2. An important contact to all suppliers to ensure a smooth running of the business centre(s) and report to peer Senior Associates, the Manager or Director any situation to guarantee the business continuity of the centre(s) and standards (e.g. cleaning company, IT and Telecom provider, Building Maintenance, etc.) 3. Participate upon request with other Senior Associates in any refurbishment work or Facility Projects demanding a study and action plan to satisfy customers or prospects office setup requests. 4. Keep a positive under stress proactive approach, suggest and optimize security and control of access to the premises, with no exception, to contribute to the safety of all physical person in the business area. 5. Active agent, in Fire Drills and Evacuation Exercise taken place once or twice a year. 6. Participate to the preparation and supervision that all vacant offices are ready to be visited by prospects as “Show Offices” upon a client's departure. Supervise that every vacant office and common area is ready and controlled before a prospect tour. 7. Conduct buildings audits upon request with the Cleaning Company, on a regular basis to ensure a smooth overall client satisfaction and centre cleanliness. WELCOMING IN PERSON AND BY PHONE 1. Warmly welcoming of customers, meeting room's participants, AD staff, suppliers and prospects during visits to the business centre(s). A professional representation and back of the Centre Manager or Senior Manager at all times. 2. Taking care of the switchboard daily calls. 3. Perfect knowledge and supervision of the daily activities, demands taken in person, by email or phone. Delegating when necessary and using time management. HANDLING CLIENT COMPLAINTS 1. Master client's complain handling and provide feedback to the team, Manager and Director when necessary to ensure clients satisfaction and follow up. Handle the requests or claims in a professional manner according to the appropriate technics and find, as fast as possible, the right answer by involving and informing the team. 2. Provide support to the junior associates team when the Manager or Director request it or when not available. Model and represent the company having a senior posture and self-control. 3. Follow up any complaints handled by the team that could affect the quality of the service and client satisfaction. 4. Treat daily and supervises the centre email box to ensure all requests are treated and met, followed and resolved on a timely manner. IT AND TELECOM 1. Manage and Setup clients IT and Telephone request upon arrival or at any stage. 2. Participate in any project related to the IT infrastructure and Telephone Service provided per Business Centre Locations. 3. Technical expertise in computer issues and telephone units' instructions (suitable) PARCELS - MAIL / FOWARDING 1. As the other member of the staff, receives, sort, encodes, delivers, and forward the post mail for customers respecting the instructions. 2. Apply and verifies that the process of incoming and outgoing Parcels and Registered mail of the customers are fully respected by the team. Correct and provide guidance when necessary. CONCIERGERIE/CUSTOMER SERVICE 1. Participate and motivate the team to ensure a great client experience by organising yearly events (Easter, Halloween, Christmas) decorations of the centres and client surprises to maximise client retention. 2. Provide a follow up that a fast and efficient service concerning the following services are met: Administrative work, telephone, fax, mail courier, bookings, and become a real support to the team. PROFITABILITY OF THE BUSINESS CENTRE 1. Provide the lowest cost possible, when finding solutions linked to maintenance or supplies to business centre. Ensures 2-3 supplier's quotations are obtained at all times. 2. Know by heart the office price list, contribute to the upselling of services by customers and show the example to the team on a daily basis to keep a profitable margin between 35-45% and above when necessary. 3. Participate and negotiate the best rates with local and new suppliers, for services added to the price list. 4. Assist the Manager or Director to double control any invoicing linked to operations that do not seems justified or need clearance. 5. Work closely with others Senior Associates and Manager to keep a smooth daily roster, presence and cover all receptions. 6. Could be asked to be a back of a Senior Officer or Manager in charge of a specific tasks when needed, or during holidays. (meeting rooms, office service agreements / contract, recurring and non-recurring invoices, one to one meeting, etc.) 7. Actively contribute to the profitability of the centre (EBIT) by all actions and services rendered to the customers. COMPLIANCE AND KYC 1. Is able to assist Senior Associate, Manager or Director in the preparation of GCAC files for BOS CAC MEMOS. This list is not exhaustive and can be enriched accordi [...]