Our client is a leader in the IT industry
Jobomschrijving
Service Strategy & Business Development
- Support execution of the local service strategy aligned with regional objectives
- Identify customer needs and assist in developing service solutions
- Support sales teams with service positioning, customer analysis, and presentations
- Promote asset management solutions during client engagements
- Maintain up-to-date knowledge of services, tools, and market developments
Customer & Partner Management
- Act as liaison between customers, partners, and internal stakeholders
- Support relationship management to ensure high service quality
- Handle service requests and escalate complex issues when needed
- Contribute to customer satisfaction and continuous service improvement
Implementation & Service Delivery
- Assist in implementing service solutions after contract signature
- Support workshops, trainings, and onboarding activities
- Ensure services meet contractual and customer expectations
- Contribute to international service projects and deployments
- Support configuration of customized service solutions
Operational Excellence
- Assist in system configuration and service administration
- Monitor ongoing service performance and suggest improvements
- Prepare reports on service pipeline and activities
- Ensure accurate follow-up of customer requests and service data
Collaboration & Development
- Collaborate with regional and international service teams
- Share best practices and contribute to service community initiatives
- Support colleagues and contribute to a customer-focused culture
- Continuously develop service management and product expertise
- Bachelor's degree (Business, IT, or equivalent)
- Strong communication skills and customer-oriented mindset
- Problem-solving and structured working approach
- Basic understanding of IT services and solutions
- Proficiency in Microsoft Office tools
- Team player with proactive and adaptable attitude
- Fluency in Dutch, French, and English
- Willingness to travel occasionally