You play a central role in shaping and optimizing planning and capacity management across the organization. You combine strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management.

1. Strategy:

• You translate the organization's and division's strategy into a concrete strategy for your department.
• You turn organizational objectives into clear goals for your team and employees.
• You define individual responsibilities for key functions within your department.
• You communicate strategy and objectives clearly and convincingly within your team.
• You advise the Workforce Planning Director on strategic decisions.
• You closely monitor market developments related to planning needs and practices, and translate these into opportunities for Vinçotte.
• You actively contribute to evaluating and adjusting cross-divisional planning processes and initiate improvement projects to sustainably and innovatively optimize the quality and efficiency of planning and service delivery

2. Performance Management:

Organizational Activities:

• You are responsible for developing, implementing, and continuously improving the planning strategy.
• You coordinate all activities and projects within your department with a focus on maximum efficiency. You identify trends and bottlenecks in capacity and translate these into strategic advice.
• You ensure an optimal and future-oriented approach to capacity issues, balancing efficiency with customer needs. You develop and monitor cross-divisional capacity planning.
• You translate operational guidelines into clear procedures.
• You create dashboards to monitor relevant KPIs and, based on these, provide recommendations to the Workforce Planning Director.
• You closely monitor KPIs (e.g., timelines, volumes).
• You safeguard quality and intervene where needed.
• You ensure optimal use of resources (people and materials).
• You make decisions on hiring additional staff or investing in materials within the agreed budget framework.
• You act as a bridge between efficiency, customer needs, and collaboration across departments.
• You ensure smooth communication within the department and with other departments such as Operations, Customer Services, etc.
• You ensure that tools and systems developed within the organization are efficiently rolled out, correctly used, and embedded in daily operations.
• You ensure that digital transformation contributes to greater efficiency, quality, and customer satisfaction.

People Management:

• You foster a climate of trust and collaboration within your department and across divisions, continuously building a positive team spirit.
• You provide both strategic and operational leadership in planning & capacity management.
• You are responsible for the management, coaching, development, and evaluation of your N-1s (Planning Officers & Planning Experts).
• You consult and inform employees on relevant topics.
• You proactively address problems and conflicts.
• You evaluat...

Education: Master's degree in Engineering, Business Administration, Management, or a related field.

Experience:

• 8 years of relevant experience in operations, planning, workforce/capacity management, or process optimization.
• Proven experience in leading teams and driving cross-departmental projects.
• Strong background in performance monitoring, KPI management, and continuous improvement.
• Experience with planning systems and planning processes in a complex environment and transformation projects is a must

Languages: Native in Dutch or French, with a good command of the other language, and a strong working knowledge of English.

Competences:

• Strong leadership and people management skills, with the ability to inspire, coach, and develop teams.
• Excellent analytical and problem-solving skills, with the capacity to translate data into strategic insights.
• Strategic and problem-solving mindset, able to see the big picture while balancing operational priorities.
• Able to switch easily between strategic and operational level of thinking and actions.
• Strong stakeholder management and communication skills, able to align diverse interests.
• Results-oriented and proactive, with a focus on efficiency, quality, and customer satisfaction.
• Change-minded and comfortable with digital transformation and innovation.
• Solid project management skills: planning, prioritizing, monitoring budgets, and achieving objectives.

You play a central role in shaping and optimizing planning and capacity management across the organization. You combine strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management.

1. Strategy:

• You translate the organization's and division's strategy into a concrete strategy for your department.
• You turn organizational objectives into clear goals for your team and employees.
• You define individual responsibilities for key functions within your department.
• You communicate strategy and objectives clearly and convincingly within your team.
• You advise the Workforce Planning Director on strategic decisions.
• You closely monitor market developments related to planning needs and practices, and translate these into opportunities for Vinçotte.
• You actively contribute to evaluating and adjusting cross-divisional planning processes and initiate improvement projects to sustainably and innovatively optimize the quality and efficiency of planning and service delivery.

2. Performance Management:

Organizational Activities:

• You are responsible for developing, implementing, and continuously improving the planning strategy.
• You coordinate all activities and projects within your department with a focus on maximum efficiency. You identify trends and bottlenecks in capacity and translate these into strategic advice.
• You ensure an optimal and future-oriented approach to capacity issues, balancing efficiency with customer needs. You develop and monitor cross-divisional capacity planning.
• You translate operational guidelines into clear procedures.
• You create dashboards to monitor relevant KPIs and, based on these, provide recommendations to the Workforce Planning Director.
• You closely monitor KPIs (e.g., timelines, volumes).
• You safeguard quality and intervene where needed.
• You ensure optimal use of resources (people and materials).
• You make decisions on hiring additional staff or investing in materials within the agreed budget framework.
• You act as a bridge between efficiency, customer needs, and collaboration across departments.
• You ensure smooth communication within the department and with other departments such as Operations, Customer Services, etc.
• You ensure that tools and systems developed within the organization are efficiently rolled out, correctly used, and embedded in daily operations.
• You ensure that digital transformation contributes to greater efficiency, quality, and customer satisfaction.

People Management:

• You foster a climate of trust and collaboration within your department and across divisions, continuously building a positive team spirit.
• You provide both strategic and operational leadership in planning & capacity management.
• You are responsible for the management, coaching, development, and evaluation of your N-1s (Planning Officers & Planning Experts).
• You consult and inform employees on relevant topics.
• You proactively address problems and conflicts.
• You evaluate ...

Education: Master's degree in Engineering, Business Administration, Management, or a related field.

Experience:

• 8 years of relevant experience in operations, planning, workforce/capacity management, or process optimization.
• Proven experience in leading teams and driving cross-departmental projects.
• Strong background in performance monitoring, KPI management, and continuous improvement.
• Experience with planning systems and planning processes in a complex environment and transformation projects is a must

Languages: Native in Dutch or French, with a good command of the other language, and a strong working knowledge of English.

Competences:

• Strong leadership and people management skills, with the ability to inspire, coach, and develop teams.
• Excellent analytical and problem-solving skills, with the capacity to translate data into strategic insights.
• Strategic and problem-solving mindset, able to see the big picture while balancing operational priorities.
• Able to switch easily between strategic and operational level of thinking and actions.
• Strong stakeholder management and communication skills, able to align diverse interests.
• Results-oriented and proactive, with a focus on efficiency, quality, and customer satisfaction.
• Change-minded and comfortable with digital transformation and innovation.
• Solid project management skills: planning, prioritizing, monitoring budgets, and achieving objectives.

Ben jij een technieker met een passie voor elektriciteit en wil je meewerken aan moderne kantoor- en industriële projecten? Dan hebben wij een mooie kans voor jou! ⚡

Als Elektricien-Installateur ben je verantwoordelijk voor het aanleggen en installeren van elektrische installaties en databekabeling in kantoren en industriële gebouwen.
Daarnaast werk je mee aan bordenbouw, duurzame energieprojecten en onderhoud bij kmo’s. Een afwisselende job waarin je jouw technische talent ten volle kan inzetten.

Jouw taken & verantwoordelijkheden:

• Installeren van elektriciteit en databekabeling in diverse projecten.

• Meewerken aan bordenbouw, industriële installaties en duurzame energieoplossingen.

• Uitvoeren van onderhoudsactiviteiten bij kmo’s.

• Verantwoordelijkheid opnemen op de werkvloer en samenwerken met collega’s voor een vlotte uitvoering.

• Bijdragen aan een veilige, nette en kwaliteitsvolle werkomgeving.

Wie we zoeken? 

• Je hebt een diploma Elektrische Installatietechnieken of gelijkwaardige ervaring.

• Je bent leergierig en wilt je technische kennis verder uitbreiden.

• Veilig werken staat bij jou centraal; attesten zoals BA4, BA5 en/of VCA zijn mooie pluspunten.

• Je werkt graag samen, neemt initiatief en draagt verantwoordelijkheid.

Jouw talenten

• Teamplayer – Je motiveert collega’s en werkt graag in groep.

• Technisch sterk – Je hebt ervaring met installatietechnieken of bent gelijkwaardig door ervaring.

• Veiligheidsbewust – Je weet risico’s goed in te schatten en te handelen.

• Communicatief – Je communiceert duidelijk naar teamleden en andere stakeholders.

• Empathisch – Je begrijpt anderen en houdt rekening met verschillende perspectieven.

• Flexibel – Je past je gemakkelijk aan nieuwe situaties aan.

• Gedreven – Je hebt een proactieve “make it happen”-mentaliteit.

• Positief ingesteld – Je werkt met plezier en dat straal je uit 😊

Twijfel je of je aan alle vereisten voldoet, maar voel je dat deze functie écht bij je past?
Solliciteer zeker! We geloven in motivatie, initiatief en diverse achtergronden. Jouw unieke talent kan precies zijn wat wij nodig hebben.

• Define Asset Management Policy and Objectives

Establish clear policies outlining asset management goals, roles, responsibilities, and compliance requirements. Align asset management strategy with organizational objectives and regulatory standards.

• Identify and Categorize IT Assets

Create a comprehensive inventory of all IT assets, including hardware, (software), licenses, and peripherals. Classify assets by type, criticality, location, ownership, and lifecycle status.

• Select and Implement an IT Asset Management Tool

Choose an ITAM system suitable for scale and complexity (e.g., ServiceNow). Configure the tool to track asset details, locations, assignments, and statuses.

• Asset Acquisition and Registration

Integrate asset procurement processes with ITAM tool for automatic asset registration upon purchase. Record detailed information such as vendor, purchase date, warranty, license terms, and cost.

• Asset Deployment and Assignment

Assign assets to users or departments with clear documentation of ownership and usage policies. Update asset status and location in the ITAM system upon deployment.

• Ongoing Asset Tracking and Maintenance

Regularly update asset records to reflect changes like transfers, repairs, or upgrades. Schedule and manage maintenance activities to prolong asset life and performance.

• Conduct Regular Audits and Reconciliation

Perform physical internal audits periodically to verify asset existence and condition against the inventory. Reconcile discrepancies and update records accordingly.

• Asset Retirement and Disposal

Establish procedures for decommissioning, data wiping, recycling, or disposal of obsolete or defective assets. Document disposal processes to comply with environmental and security policies.

• Reporting and Continuous Improvement

Generate periodic reports on asset utilization, costs, and compliance status for management review. Use insights to optimize asset procurement, usage, and lifecycle management. Continuously review and update policies and processes based on evolving business needs and technology changes.

Position Overview

The IT Asset Manager is responsible for overseeing the entire lifecycle of IT assets within the organization, ensuring accurate tracking, compliance, and optimization of hardware, software, and related technology resources. This role plays a critical part in managing IT inventory, reducing costs, supporting procurement processes, and ensuring proper asset utilization.

Nature of Tasks

• Manage the complete lifecycle of IT assets from procurement, deployment, maintenance, to disposal.
• Maintain and update a complete inventory of IT assets using asset management tools and databases, ensuring accuracy and completeness.
• Record each asset in the asset management system, following established protocols.
• Collaborate with procurement, finance, and IT teams to ensure timely and cost-effective acquisition of IT assets.
• Review storage of existing assets and optimize their placement to ensure efficiency and accessibility.
• Label storage clearly and consistently to facilitate part identification.
• Identify and resolve any discrepancies found in the existing asset inventory, maintaining data integrity.
• Conduct regular internal audits and reconciliation of physical assets against records to ensure data integrity
• Develop and enforce IT asset management policies and procedures

Specific expertise and technologies

• Proficiency with IT Asset Management (ITAM) tools and software
• Knowledge of Microsoft tools, proficiency with Excel.
• Basic understanding of IT infrastructure and operations for effective collaboration with technical teams
• Strong understanding of hardware lifecycle management, including desktops, laptops, servers, networking equipment and mobile devices.
• Familiarity with procurement processes
• Knowledge of regulatory compliance requirements affecting IT assets
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Excellent organizational skills.

Preferred Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Certifications such as Certified IT Asset Manager (CITAM), ITIL Foundation, or similar.
• Prior experience in IT asset management or procurement roles.

• Competitive Salary 
• Corporate Benefits Package 
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

As Operations Manager Planning (M/F/X), you are responsible for efficiently managing and developing the activities within your department. You ensure that the strategic objectives of your department are achieved within the established timelines and budget. You guarantee that inspections, audits, and other services are always scheduled efficiently, to high quality standards, and in line with customer agreements. In this central role, you combine strategic insight with operational leadership, managing a number of Planning Officers and Planning Experts, with whom you work daily to deliver optimal service, high customer satisfaction, and continuous improvement. In addition, you lead projects with strategic impact both within and beyond the scope of your department.

You play a central role in shaping and optimizing planning and capacity management across the organization. You combine strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management.

1 Strategy:

• You translate the organization’s and division’s strategy into a concrete strategy for your department.
• You turn organizational objectives into clear goals for your team and employees.
• You define individual responsibilities for key functions within your department.
• You communicate strategy and objectives clearly and convincingly within your team.
• You advise the Workforce Planning Director on strategic decisions.
• You closely monitor market developments related to planning needs and practices, and translate these into opportunities for Vinçotte.
• You actively contribute to evaluating and adjusting cross-divisional planning processes and initiate improvement projects to sustainably and innovatively optimize the quality and efficiency of planning and service delivery.

2. Performance Management:

Organizational Activities:

• You are responsible for developing, implementing, and continuously improving the planning strategy.

People Management:

• You foster a climate of trust and collaboration within your department and across divisions, continuously building a positive team spirit.

Stakeholder Management:

• You work actively with Operations Managers, Operational Team Leads, and Customer Services to align planning with business and customer needs.

Budget Management & Realization:

• You monitor your department’s financial results, identify deviations, and make adjustments as needed to achieve objectives.

3. Project Management:

• You take on the role of project manager for both divisional and cross-divisional/team-wide projects aimed at optimizing planning, capacity management, and process design for Vinçotte or Kiwa.
• You implement innovative solutions and new technologies.
• You are responsible for drafting project plans, monitoring deadlines and budgets, and ensuring project goals are met.

Education: Master’s degree in Engineering, Business Administration, Management, or a related field.

Experience:

• 8 years of relevant experience in operations, planning, workforce/capacity management, or process optimization.
• Proven experience in leading teams and driving cross-departmental projects.
• Strong background in performance monitoring, KPI management, and continuous improvement.
• Experience with planning systems and planning processes in a complex environment and transformation projects is a must

Languages: Native in Dutch or French, with a good command of the other language, and a strong working knowledge of English.

Competences:

• Strong leadership and people management skills, with the ability to inspire, coach, and develop teams.
• Excellent analytical and problem-solving skills, with the capacity to translate data into strategic insights.
• Strategic and problem-solving mindset, able to see the big picture while balancing operational priorities.
• Able to switch easily between strategic and operational level of thinking and actions.
• Strong stakeholder management and communication skills, able to align diverse interests.
• Results-oriented and proactive, with a focus on efficiency, quality, and customer satisfaction.
• Change-minded and comfortable with digital transformation and innovation.
• Solid project management skills: planning, prioritizing, monitoring budgets, and achieving objectives.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay.

Your day-to-day

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Look smart – wear your uniform with pride

Act as Manager on Duty:

• Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
• Dealing and managing the guest’s complaints
• Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Keep abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s requests of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
• Performs the audit balances and prepares all works for audit
• Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintains comprehensive knowledge of standards reservation procedures including correct forms to use and how to interpret availability sources within the reservation systems
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in orderly state at all time
• Maintain high standards of the hotel with particular regard to the importance of IHG loyalty program members and other VIP’s
• Ensure that the security tours are done as per safety procedure
• Assist in the Room Service
• Comply with Hotel Rules & Company Grooming Standards
• Familiarise yourself with emergency and evacuation procedures

• Look smart – wear your uniform with pride
• Great communication skills
• Bachelor’s degree/Higher education qualification
• Minimum of 2 years’ experience in hospitality (Front Office)
• Basic math skills are used frequently when handling cash or credit cards
• Have the ability to work a flexible schedule including weekends and/or holidays
• Must speak fluent English, French and or Dutch.
• Being passionate about people and service
• Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.

Heb jij ervaring in de parfumeriewereld of heb je als schoonheidsspecialist gewerkt, en mis je soms het contact met klanten en de wereld van beauty en luxe? Dan is deze flexi-job bij Parfas in Brasschaat misschien precies wat je zoekt.

Parfas is een exclusieve parfumerie en schoonheidsinstituut, gespecialiseerd in niche parfums, high-end skincare en persoonlijke service. Om onze klanten ook tijdens vakanties of drukke periodes de beste ervaring te blijven bieden, zoeken we een ervaren Beauty & Fragrance Advisor die ons team af en toe komt versterken, dus geen vast aantal uren per week of maand.

Wat ga je doen?

• Klanten verwelkomen en adviseren over niche parfums en cosmetica

• Mee zorgen voor een verfijnde winkelervaring

• Ondersteunen bij het uitpakken, labelen en presenteren van nieuwe producten

• De winkel netjes houden en klaarzetten voor een perfecte dag

• Inspringen wanneer een collega met vakantie is of bij piekmomenten

Wie zoeken we?

• Je hebt ervaring in de parfumeriewereld of als schoonheidsspecialist

• Je bent klantgericht, verzorgd en hebt oog voor detail

• Je bent flexibel inzetbaar, vooral tijdens vakanties of drukkere periodes

• Je werkt graag in een klein, hecht en professioneel team

• Deze functie is ideaal voor iemand die reeds met pensioen is, maar graag actief blijft in een stijlvolle omgeving en zijn of haar passie voor beauty wil blijven delen

Vereiste kledij en uitstraling

Bij Parfas hechten we veel belang aan een nette en professionele uitstraling.
We verwachten dat je:

• Verzorgd en stijlvol gekleed bent

• Een verzorgd kapsel hebt en lichte, natuurlijke make-up draagt

• Comfortabele maar elegante schoenen kiest

Je hoeft geen uniform te dragen, maar we vragen wel dat je uitstraling past bij de verfijnde sfeer van onze parfumerie

Wie zoeken we?

• Je hebt ervaring in de parfumeriewereld of als schoonheidsspecialist

• Je bent klantgericht, verzorgd en hebt oog voor detail

• Je bent flexibel inzetbaar, vooral tijdens vakanties of drukkere periodes

• Je werkt graag in een klein, hecht en professioneel team

• Deze functie is ideaal voor iemand die reeds met pensioen is, maar graag actief blijft in een stijlvolle omgeving en zijn of haar passie voor beauty wil blijven delen

In ons gloednieuwe en unieke foodconcept, dat een breed scala aan verse gerechten biedt, waaronder smash burgers, belegde broodjes, fried fish en pasta's, verwelkomen wij onze gasten in een gezellige sfeer.
We beschikken over een ruim terras op onze mezzanine, waar gasten in alle rust kunnen genieten van hun maaltijd of een ontspannend moment.

Heb jij passie voor horeca en retail én ben jij een geboren coach?
Voor deze shop zoeken we een rechterhand van de manager. Als coach van je teamleden ben jij dé expert in organiseren, delegeren en actie ondernemen.

Locatie: Waregem

Jij krijgt werkgeluk van:

• Een job vol afwisseling;

• Het coachen en aansturen van een team;

• De handen uit de mouwen steken;

• Flexibele werktijden tussen 6u en 22u, waarbij je soms als weekendwarrior aan de slag gaat.

Daarnaast:

• Ben jij dé expert in organiseren, delegeren en actie ondernemen;

• Volg je samen met de manager commerciële en financiële resultaten op;

• Houd je van een nette omgeving, goedgevulde rekken en papier- en kassawerk;

• En ontvang je onze klanten altijd met een big smile (want werkgeluk straal je uit!).

In ons gloednieuwe en unieke foodconcept, dat een breed scala aan verse gerechten biedt, waaronder smash burgers, belegde broodjes en pasta’s, verwelkomen we onze gasten in een gezellige sfeer waar deze in alle rust kunnen genieten van hun maaltijd of een ontspannend moment.

Heb jij een passie voor horeca en retail én ben jij een geboren coach?
Voor deze shop zoeken we een rechterhand van de manager. Als coach van je teamleden ben jij de expert in organiseren, delegeren en actie ondernemen.

Locatie: Diegem

Jij krijgt werkgeluk van:

• Een job vol afwisseling;

• Het coachen en aansturen van een team;

• De handen uit de mouwen steken;

• Flexibele werktijden tussen 6u en 22u, waarbij je soms als weekendwarrior aan de slag gaat.

Daarnaast:

• Ben jij dé expert in organiseren, delegeren en actie ondernemen;

• Volg je samen met de manager commerciële en financiële resultaten op;

• Houd je van een nette omgeving, goedgevulde rekken en papier- en kassawerk;

• Spreek je vloeiend Nederlands en een basis Frans en Engels;

• En ontvang je onze klanten altijd met een big smile (want werkgeluk straal je uit!).

Heb jij een boontje voor voeding en een natuurlijk talent voor leidinggeven?

Voor deze shop zoeken we een rechter hand van de Manager. Als coach van je teamleden ben jij de expert in organiseren, delegeren en actie ondernemen.

Locatie: Rotselaar Noord

Jij krijgt werkgeluk van:

• Een job vol afwisseling;

• Het coachen en aansturen van een team;

• De handen uit de mouwen steken;

• Een variabel uurrooster, waarbij je soms als weekendwarrior aan de slag gaat.

Daarnaast:

• Ben jij de expert in organiseren, delegeren en actie ondernemen;

• Volg je samen met de manager commerciële en financiële resulaten op;

• Houd je van een nette omgeving, goedgevulde rekken en papier- en kassawerk;

• En ontvang je onze klanten altijd met een big smile 😀 (want werkgeluk straal je uit!).